LigoLab Helps Lab Directors Get a Healthy Return on Their Laboratory Information System (LIS) Investment

In an industry often viewed as commoditized, what is the fundamental value proposition your clinical laboratory or pathology practice can offer to its customers?

That's a question all directors should be asking if the goal is to grow medical laboratory profit while providing premium patient care in an already ultra-competitive environment. When board-certified medical directors process the same clinical tests on the same analytical instruments, what truly differentiates one lab operation from another?

"It's the added value the lab can deliver to its customers; this is where a modern LIS laboratory information system partnership can enable the lab to become a forward-thinking, information-driven organization," said Suren Avunjian, LigoLab's CEO, who has spent two decades bringing a business-oriented approach to laboratory information systems that optimize clinical laboratory management.

According to Avunjian, there are four key questions that all clinical laboratory management teams should ask before licensing a laboratory information system software to ensure a healthy return on their investment.

Discover More: LIS Systems - Learn the Basics and Find Out How the Best Laboratory Information Systems Efficiently Remove Barriers and Maximize Growth

The Four Key Questions to Ask Before Selecting a Laboratory Information System

Question # 1: Will the Laboratory Information System Provide Differentiation in the Marketplace?

"First off, laboratories need a way to differentiate, and the key way to do this is through the laboratory information system software they have running their operations," said Avunjian. "The biggest difference-maker is the LIS medical platform and its feature sets, which enable advanced functionality that helps labs better support, sustain, and grow their customer bases."

LigoLab’s all-in-one Medical LIS & Lab Billing Informatics Platform addresses each customer’s unique needs. It's a unified lab organization software platform that empowers users to easily configure rules and automate workflows based on specific client needs, delivering faster turnaround times, higher customer satisfaction, and improved patient outcomes.

White Paper: Comparing LigoLab Informatics Platform with Legacy Laboratory Information System Software

Question # 2: Will the Lab Information System Represent One Source of Truth?

Beyond market differentiation, Avunjian emphasized the value of a comprehensive laboratory information system, one that supports every department, role, and workflow across the lab.

"Our informatics platform is a comprehensive healthcare LIS and specifically designed for growing laboratories," he said. "We provide ab operators with an end-to-end laboratory information management system that represents one source of truth."

A Single, Centralized Infrastructure

With LigoLab, you store all laboratory information system data on a single, powerful, centralized lab database software infrastructure that includes modules for anatomic pathology, clinical pathology, molecular diagnostics, laboratory revenue cycle management (lab billing), and direct-to-consumer lab testing (TestDirectly), plus all the supporting LIS system modules a customer needs to succeed.

It eliminates common pain points such as data silos, complex integrations, finger-pointing among multiple lab vendors, and inefficiencies arising from disconnected laboratory software systems.

Supporting Modules and Engines

Wrapped around the platform's five operational and financial modules are several supporting modules and engines that make the LigoLab Platform among the best LIS software solutions available:

Laboratory Information System Supporting Modules:

• Specimen Handling
• Provider Outreach
• Patient Portal
• Document Imaging
• Send-out Tracking
• Customer Service Management (CSM)
• Digital Pathology
• Business Intelligence

Laboratory Information System Supporting Engines:

• Workflow Designer
• Interface Engine
• Reporting and Distribution Engines
• Rule and Automation Engines
• Voice Dictation and Control

"We're a laboratory information system partner that can replace multiple outdated laboratory software systems that are causing barriers and preventing growth," said Avunjian. "At the same time, we realize that every laboratory is very unique; that's why we made our laboratory workflow management solutions comprehensive and extremely flexible."

Discover More: What You Need to Know Before Contracting with a Laboratory Information System (LIS) Company

Question # 3: Is the LIS System Highly Configurable?

Flexibility is another area where LigoLab gives customers a competitive edge. Its LIS system software is highly configurable, allowing users to adjust report templates and LIS lab rules without requiring vendor assistance.

"Once trained, they can make configuration changes on the fly without any IT or external assistance," added Avunjian.

This degree of flexibility is rare in the LIS healthcare industry, and incredibly valuable. With most legacy or homegrown laboratory information systems, even minor configuration changes typically require IT involvement or outside support, leading to higher costs and frustrating delays.

Proven Agility During Crisis

"Our medical LIS software platform is very flexible, and it adapts as the environment changes," Avunjian continued. "During the pandemic, many of our customers experienced rapid growth because they were able to swiftly adapt to the new clinical lab workflow made necessary by COVID-19."

"Credit goes to both our LIS company and our customers for having the entrepreneurial spirit and the foundation to adapt quickly. They not only processed the additional volume efficiently, but they also swiftly supported the changing marketplace while fighting together on the front line of a pandemic."

Discover More: Stability and Performance - The Two Most Important Aspects of a Modern Laboratory Operation

Question # 4: Will the Laboratory Information System Create Barrier-Breaking Efficiency?

The end-to-end efficiency that LigoLab's LIS model creates within a laboratory is a powerful force that spurs growth and eliminates errors.

"Many of our customers migrated from homegrown or legacy clinical or anatomic pathology LIS solutions that lacked functionality, reliability, and scalability," said Avunjian. "Our LIS system platform drives laboratory workflow, supported by automation and rules that help customers attain the highest levels of efficiency and become virtually error-free."

"That's the reason why lab directors implement LIS systems like ours; they've hit a limit on how much they can grow and process with their current laboratory information systems, and they need LIS software that will help them break through that artificial ceiling holding them back as organizations." 

Industry Insights: Why Replace Your Laboratory Information System? Things To Consider

How to Measure the Return on Your LIS System Investment

Scaling Without Adding Headcount

"The best way to measure ROI is if a lab can scale without adding FTEs," said Avunjian. "Without fail, when our new customers first deploy our LIS software platform, they quickly realize they can take on more business without adding personnel."

On-Demand Webinar: How to Beat Pathologists and Combat Staffing Shortages

Direct and Indirect Benefits After Go-Live

LigoLab's LIS system customers consistently report the following benefits shortly after implementation:

• Heightened data visibility for quick, informed decision-making
• A single source of truth and better laboratory workflow management
• Increased medical laboratory profit without added operating costs
• Improved staff retention
• Improved turnaround times (TAT)
• Improved customer service and satisfaction
• A reduction in errors
• Less compliance risk

Case Study: Summit Pathology - Achieving Laboratory Profitability Amidst Operational Pressures

Built for Multi-Discipline Growth

Having an all-in-one laboratory information system software that manages multiple diagnostic disciplines, plus in-house laboratory billing, represents a significant competitive advantage and a future-ready growth plan.

"Even if a lab is just doing anatomic pathology LIS workflow today, that lab's leadership knows that with our LIS model, there is the potential to bring on other types of testing and a fully integrated lab revenue cycle management module without having to go and buy another laboratory software system," said Avunjian.

Imagine bringing on new tests and disciplines without the huge, costly LIS system implementation process and the need to synchronize multiple laboratory software systems. You don’t have to worry about this with LigoLab’s game-changing LIS lab software. 

“I can go on for hours talking about all of the disadvantages that come with having multiple laboratory software systems,” stressed Avunjian.

Discover More: Keys to Keeping Your LIS System Implementation on Track

Pricing Unmatched by Other Laboratory Information System Vendors

LigoLab's aligned pricing LIS model ensures that the customer and the LIS company both benefit directly from mutual success, a stark contrast to lab vendors who prefer minimal post-sale contact.

"We firmly believe in building true partnerships with our customers," said Avunjian. "That's why we offer a tiered pricing LIS model with minimal upfront costs."

"For us, every interaction is an investment back into our LIS company," he added. “LigoLab serves hundreds of laboratory facilities nationwide, and has no hidden fees or limits on seats, modules, or support.

Discover More: LigoLab Informatics Platform - Uniquely Designed Tiered Pricing to Deliver Maximum Value

White-Glove Service and Support That Sets LigoLab Apart

From the lab information system implementation through go-live and beyond, LigoLab provides its lab customers with unlimited support delivered by its best-in-class personnel. This 24/7 dedication to the customer is rare in the industry and central to LigoLab's philosophy of taking full responsibility for all of a lab's informatics.

"I don't think anyone can match the level of service we provide our customers," said Avunjian. "It's a driving force that's led to mutual success for our partners and us in what's become a very challenging marketplace."

In summary, LigoLab delivers the best laboratory information system software in terms of performance and cost, assumes full responsibility for all laboratory data, and serves as a lab's information system department, all while offering unlimited customization, support, and maintenance under an attractive licensing agreement built for laboratory success.  

Discover More: Emphasizing LigoLab’s Commitment to Transparency

Ready to See How LigoLab Can Help You Achieve Your Laboratory Goals?

The next step is simple. Connect with a LigoLab product specialist to learn how the LIS software platform can help your lab differentiate, scale, and maximize its return on investment.

Act Now: Speak with a LigoLab Product Specialist

Frequently Asked Questions About LIS System ROI and Laboratory Information System Selection

What are the four key questions labs should ask before selecting an LIS system?

According to LigoLab CEO Suren Avunjian, labs should ask whether the LIS system will provide marketplace differentiation, serve as a single source of truth, be highly configurable, and create barrier-breaking efficiency. These four factors determine whether a lab will see a strong return on its medical LIS investment.

How does a modern LIS system help labs differentiate in a competitive market?

A modern laboratory information system enables labs to configure custom workflows, automate reporting, and deliver faster turnaround times, thereby directly improving client satisfaction and patient outcomes. Labs running flexible, feature-rich LIS software can respond to client needs far faster than those relying on rigid legacy LIS systems.

What does "one source of truth" mean in the context of an LIS system?

It means all laboratory data, across anatomic pathology, clinical pathology, molecular diagnostics, lab billing, and direct-to-consumer lab testing, is stored on a single, centralized platform. The unified platform eliminates data silos, removes the need for middleware, and prevents the finger-pointing that comes with using multiple disconnected laboratory software systems.

How configurable is LigoLab's LIS platform?

LigoLab's platform is highly configurable and designed for trained lab staff to adjust report templates, workflows, and LIS lab rules without requiring IT involvement or vendor assistance. It saves time, reduces costs, and gives labs the agility to adapt quickly to changing operational needs.

How should lab directors measure ROI on a new laboratory information system?

LigoLab's CEO recommends measuring ROI by whether a lab can scale testing volumes without adding full-time employees. Additional indicators include improved turnaround times, reduced errors, higher customer satisfaction, better staff retention, and increased revenue without proportional increases in operating costs.

Does LigoLab charge hidden fees for additional users, modules, or support?

No. LigoLab's LIS model for pricing includes no hidden fees and imposes no limits on seats, modules, or support interactions. Customers pay based on testing volume through a tiered pricing structure, with the cost per test decreasing as volume increases.

What level of support does LigoLab provide after go-live?

LigoLab provides unlimited, 24/7 support from go-live onward. Industry veterans staff the customer success team and treat every support interaction as an opportunity to help lab partners optimize their workflows and grow their operations.