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The Importance of Pathology Lab Software Testimonials from Satisfied Customers
June 20, 2025
The LigoLab Informatics Platform, an all-in-one pathology lab software with integrated modules that support all laboratory information system functions and lab revenue cycle management (lab RCM), is the most complete and agile pathology lab management system.
Unlike outdated legacy LIS systems and their lack of functionality and configurability, the LigoLab platform features laboratory workflow management automation and transparency that enhances operational and financial efficiency while addressing the shrinking pool of qualified lab personnel, a key industry challenge for independent labs under pressure to deliver faster and more accurate diagnostics results to their customers.
Learn More: How Laboratory Information Systems Help Lab Operators Overcome Industry-Wide Staffing Shortages
In nearly 20 years as a leading LIS software company, LigoLab has helped create a community of innovative pathology labs by pushing the boundaries of LIS systems and being committed to their customers’ success by truly caring and aligning with their customers’ growth goals.
Thanks to this commitment to partnership, most of LigoLab’s new business still comes from positive testimonials put forth by satisfied customers.
Learn More: LigoLab Reviews - What Do Our LIS Lab Customers Think?
Testimonials Help Labs Select the Best LIS Software for Their Business
People tend to trust the experiences of others, so when potential customers see positive results, it’s reassuring. A positive testimonial from an industry leader lends credibility and authenticity to the product or service. It’s a real-life example of how the product or service benefited them or their business. Testimonials are relatable and resonate, creating an emotional connection that can overcome doubts.
All those interested in learning more about modern laboratory information system functions and examples of advanced laboratory information systems are invited to read a recent testimonial from a long-time satisfied LigoLab customer. Testimonials build trust in next-gen informatics platforms while addressing common concerns and showcasing lab information system solutions for specific problems.
With the cost of doing business rising and the demands on medical labs constantly increasing, selecting the best LIS system is mission-critical. You simply can’t afford to make a mistake.
Learn More: What You Need to Know Before Contracting with a Laboratory Information System (LIS) Company
LigoLab’s LIS Laboratory Information System Continues to Exceed Expectations
Jenny Bull, like all successful industry professionals in the C-suite, is constantly on the move. As Chief Operating Officer for Avero Diagnostics, a national physician-operated laboratory operation specializing in women’s health, anatomic and clinical pathology, molecular pathology, and clinical diagnostics, she manages daily operations for diagnostic lab testing facilities in multiple locations across multiple states.
Despite this, Jenny always takes the time to engage with her peers who are interested in learning more about what Avero Diagnostics has experienced since partnering with LigoLab and implementing its LIS system solution in 2014.
Here’s an example of Jenny honestly answering inquiries about LigoLab’s laboratory information system functions and capabilities. Other areas covered include LIS system implementation, the support and service offered, and the lab’s overall experience and satisfaction.
Case Study: Leveraging LIS System & Lab RCM Integration to Improve the Laboratory Billing Process
Laboratory Information System Functionality and Implementation
How well did the LigoLab’s LIS software platform meet your lab's specific needs and workflows?
It exceeded our expectations. Customizable features have streamlined our processes, saving us valuable time and resources.
Were there any functionalities that the LigoLab platform lacked that caused challenges?
No, we’ve had a strong partnership with them since 2014. They’ve consistently met our needs and have always been open to collaborating on new developments when required.
How complex was the implementation process? Did LigoLab provide adequate LIS system support?
The implementation process isn’t difficult, but it does require time and focus. Because the LIS lab system is highly customizable, its effectiveness depends on the effort you put into configuring it to meet your specific needs. For us, full implementation took about 4–6 months. Throughout that time, their team worked closely with us, including spending significant time on-site to ensure our success. My advice for a smooth implementation: make sure your team is fully committed and not juggling other projects. Dedicated focus makes a big difference.
Did the LIS system integrate seamlessly with your existing laboratory software systems (analyzer interfaces, laboratory billing solutions)?
Yes. There were no issues with any of our instrument interfaces or our client and lab billing interfaces. At the time of implementation, we were using separate lab billing software; then, a year after going live with the LIS solution, we switched to LigoLab’s laboratory revenue cycle management software as well. We now have a seamless process as it allows us to utilize the LIS system and front-end lab RCM tools such as demographic checks, address validation, insurance discovery, and eligibility verification.
Vendor Support and Service
How responsive and helpful was LigoLab’s support team?
They have always been very responsive and helpful.
Were technical issues resolved quickly and effectively?
Yes.
Did LigoLab offer ongoing training and updates?
Yes, they deliver regular updates and actively collaborate with us between upgrades to support ongoing development and customization as needed.
Were there any additional costs associated with ongoing support or maintenance?
Only what was outlined in our agreement.
Overall Experience and Satisfaction
Would you recommend this LIS system to other labs with similar needs?
Yes, and I’ve also given several presentations highlighting the efficiencies of their LIS platform to others.
What were the biggest benefits you experienced after implementing the LigoLab Medical LIS & Lab RCM Informatics Platform?
We’ve seen a significant boost in efficiency. Accessioning time was reduced to just a quarter of what it was with our previous system. When we implemented LigoLab at a lab we acquired two years ago, the impact was immediate—on the very first day, we went from rolling over 200+ specimens daily at accessioning to zero rollovers. That improvement allowed us to shorten shift hours and end the workday earlier. We also experienced major gains in our molecular LIS lab workflows, and the cytology workflow is by far the most efficient we’ve ever used.
Did the LIS system improve lab efficiency, productivity, and profitability?
Yes.
Were there any unexpected downsides or challenges you encountered?
None that stand out.
Do you consider LigoLab to be “value added” or “value for money” in your organization?
Absolutely. While it may not be the least expensive LIS lab solution on the market, it's a classic case of “you get what you pay for.” We’ve used the LIS system for nine years and the lab RCM module for eight, and I recently renewed our contract for another three years. In my opinion, there isn’t a better value out there for what this system delivers.
On-Demand Webinar: Unifying Technical and Financial Operations to Minimize Denials and Prevent Revenue Leakage
More Helpful Pathology Lab Software Documentation
For more (in video) testimonials, click below.
Learn More: LigoLab Video Testimonials
Over the years, LigoLab has also incorporated frequently asked questions (FAQs) into two helpful documents.
LigoLab’s Filled Out Request for Proposal Template is a helpful document for comparing LigoLab’s advanced informatics platform against other LIS systems.
The LigoLab Prospect Guide highlights all the platform modules, as well as LigoLab’s approaches to LIS system implementation, support, and maintenance. The document also includes details about the platform’s architecture, hardware and software requirements, and interoperability with other laboratory software systems.
In addition to these resources, you can contact a LigoLab product specialist and request a brief introductory call.
