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LigoLab FAQS

Does the LigoLab LIS & RCM Operating Platform have the capacity to handle the workload for our fast-growing laboratory? 

What are the major advantages that come with a fully integrated laboratory information system? 

Can this all-in-one platform help our laboratory become more profitable?

Can LigoLab transform our laboratory by replacing manual labor and errors with automation and transparency?

Can this platform deliver the kind of results that eliminate pain points and fuel business growth? 

For answers to these questions and more, check out our latest list of LigoLab FAQs. 

What is the difference between LIS and LIMS systems?

Laboratory Information Systems (LIS) and Laboratory Information Management Systems (LIMS) are related, and both are important tools that laboratories use to manage informatics.

LIS are designed to prevent medical errors and manage clinical diagnostic testing within a healthcare environment. These systems track, store, and manage patient demographics and the clinical tests associated with each patient’s specimen on an individual basis. They also generate and send reports with test results to physicians for patient care. 

LIMS are designed for use in other analytical testing environments and often associated with research laboratories and the pharmaceutical and manufacturing industries. These systems focus on the sample rather than the patient and are built to process and analyze large batches or groups of sample data. 

What is Revenue Cycle Management?

Revenue Cycle Management (RCM) is the financial process that healthcare facilities use to identify, collect, and manage revenue from payers based on services provided. RCM includes the administrative and clinical functions associated with revenue generation through claims processing and payment, and it begins with the initial appointment or encounter. RCM ends when all claims and patient payments have been collected.

How did LigoLab get its name?

Ligo means ‘to unite or connect” in Latin, and that’s what the LigoLab LIS & RCM Operating Platform is designed to do. It connects, merges, and integrates every lab process and department onto one united software infrastructure that transforms laboratories and becomes the focal point for all operations and finances.

How long has LigoLab been in business?

LigoLab is a private and profitable company that’s based in Los Angeles. The company has been helping pathology groups and clinical laboratories grow and thrive with innovative medical software solutions since 2006. LigoLab added a Revenue Cycle Management (RCM) module to its operating platform in 2019, and a Direct-to-Consumer (D2C) Portal in 2020.

Where is the LigoLab software development team based and how big is the company?

LigoLab is headquartered in Los Angeles, and that’s where it’s development team resides, too. The company is growing fast, having doubled in size in just over a year. Currently, the company has 50-plus employees supporting 100-plus laboratories nationwide.

What are the driving forces behind the LigoLab LIS & RCM Operating Platform? 

LigoLab’s driving forces are real-time workflow queues with features such as automatic coding and TC/PC splitting, regulatory compliance protocols for every stage, and a comprehensive audit trail. With this platform, laboratory executives can increase revenue with complete accounts receivable control. They gain accounting insight and can create detailed statistical reports and dashboards to monitor trends and KPI’s. All of this on a single platform that unites LIS and RCM workflows and supports automation and rule-based solutions that deliver measurable results and improve a laboratory’s profitability.

How can LigoLab’s all-in-one platform help my lab become more profitable?

The LigoLab platform unites LIS & RCM workflows and utilizes automation, integration, and transparency to increase clean claims and decrease claim denials. The all-in-one platform addresses the industry-wide problem of claim denials caused by inaccurate or missing data resulting from human error and the complexities of manual claim processing.

With LigoLab, it’s possible to access the accurate information needed for a smooth and productive billing workflow at order inception. That’s where verification and scrubbing components are shared by both the LIS and RCM modules, and real-time patient and payer data verification tools are seamlessly integrated into a live queue-facilitated workflow to prevent rejections and denials.

Laboratory RCM has traditionally been looked at as a “back-end” process, but this outdated view is changing as more and more laboratories realize the advantages that come with the seamless interchange of data throughout the entire LIS to RCM lifecycle.

What are the major benefits for labs that integrate stand-alone LIS and RCM platforms into LigoLab’s all-in-one platform?

Having LIS & RCM modules on one united platform with intuitive navigation and a built-in custom rule engine enables lab-to-billing and billing-to-lab workflow interconnection for the processing of claims. This leads to a reduction in errors, improved workflow efficiency, a decrease in payer rejections, an acceleration of cash flow, and an increase in margins and profit.

What sets LigoLab apart from the competition?

The LigoLab platform automates and integrates LIS and RCM workflows on a single powerful software infrastructure that is both comprehensive and customizable. This software solution is then supported by an expert development team, an experienced medical billing council, and 15-plus years of laboratory industry expertise. The result for you and your lab is hands-on training, 24/7 customer service, customized and prompt solutions for your needs, and unparalleled client support to help your lab grow and thrive.

Does the LigoLab platform have the functionality to support the unique needs of my medical laboratory?

The LigoLab platform supports all diagnostic disciplines and comes loaded with common workflows, reporting templates, macros, and rules. Next, our experienced implementation team works with you to tailor and streamline your processing by utilizing the automation engine integrated throughout the platform.

How does LigoLab facilitate data verification, and prevent rejections and denials?

With LigoLab, verification and scrubbing tools shared by the LIS and RCM modules go to work at order inception, providing accurate real-time patient and payer data that leads to clean claims. 

This live queue-facilitated workflow consolidates all relevant information, including the order and the specimen, the patient and the payer demographics, coding, billing, and remittance processing, all within LigoLab’s billing encounter data entity.

How does LigoLab prevent clerical mistakes?

LigoLab’s LIS & RCM platform addresses an industry-wide problem where approximately 35 percent of claim denials are caused by inaccurate or missing data as a result of human error and the complexities of manual claim processing. LigoLab’s all-in-one platform ensures the seamless interchange of data throughout the entire LIS to RCM lifecycle. The platform prevents clerical mistakes with extensive data validations and error scrubbing that’s powered by a robust rule engine.

Does LigoLab have the capacity to handle my lab’s high-volume workload?

LigoLab’s robust software solution has the proven capability to handle high-volume sites that generate over 500,000 billed tests annually. LigoLab is scalable and it grows with you as your lab grows and thrives. The LigoLab platform is designed to deliver results for labs with one to dozens of facilities, in multiple states, and in multiple time zones.

Can qualified users modify LigoLab standard LIS functions and features?

Yes, the platform can be tailored to fit any lab’s specific needs and we empower users to make process improvement changes without external help.

What’s LigoLab’s approach to software updates?

All updates are covered through LigoLab’s standard monthly software license fee, with updates typically available every quarter. LigoLab clients are not required to install updates on a set schedule, and there is no charge for software modifications that are necessary to comply with federal and state government regulations. These are considered part of LigoLab’s regular software updates and are included at no extra charge.

How is LigoLab’s LIS & RCM Operating Platform deployed?

LigoLab’s platform is powered by enterprise-level software that’s internet-enabled and can be deployed as either a cloud-based or server-based offering. The platform runs on all operating systems and without the need to set-up VPN connections.  

How can LigoLab help my billing department become more efficient?

LigoLab’s rule-operated system adheres to AMA and Medicare policies, custom commercial payer requirements, and individual client billing provisions. The platform also delivers automation tools that improve denial and appeal management and greatly improve billing department efficiency.  
Does LigoLab integrate with third-party services?

LigoLab’s LIS & RCM platform leverages full bi-directional synchronization with third-party services that facilitate real-time patient demographic lookup, eligibility check, and insurance discovery. LigoLab’s third-party integrated platform works efficiently with mailing companies, clearinghouses, national NPI registry, and payment processors.

How are reports and statements distributed within the LigoLab platform?

The platform’s distribution engine accommodates numerous vehicles for statement and report deliveries. They can be faxed, printed, sent via secure email or SMS, and through LigoLab Connect, the platform’s outreach software. They can also be sent via an EHR interface, via a patient portal, and a remote print server. Every distribution option is built into the platform and all are available to LigoLab users as part of their licensing agreement.

Most laboratory clients will use LigoLab Connect because it’s very convenient. It’s easy to install as a desktop application and doesn’t require any administrative privileges. It serves as an extension of LigoLab, enabling users to directly connect with the platform to order tests, pull results, preview reports, and send faxes.  

Does LigoLab provide a list of installed client sites to potential customers upon request?

In over 15 years of business, LigoLab has never lost a client to a competitor, and our best marketing voice continues to be our satisfied and loyal customers. Upon request and the signing of a nondisclosure agreement, we provide potential customers with a complete list of clients they can use as references.

What new features can customers look forward to from LigoLab soon?

Not a day goes by without LigoLab’s talented development team adding a feature or enhancement to the platform. In the coming months, users can look forward to more automation to support the RCM/billing module, increased usability and process improvements for the direct-to-consumer portal, and advanced data capture functionality for the recording of precision and population health analytics.

What’s the programming language for LigoLab’s software and what operating system(s) should I use with the software?

LigoLab deploys a desktop Java application supported by a Microsoft SQL database. The application runs on both Mac or Windows operating systems. The installed application includes full transaction logging and can be reconstructed after a disk crash.

Does LigoLab use third-party middleware for LIS and instrument interfaces?

No, we do not. LigoLab interfaces directly.

Does LigoLab use SNOMED CT for all cases?

Yes, our platform supports SNOMED CT codes for all cases.

Does LigoLab automatically absorb and apply electronic updates of tables and rules from various organizations or government agencies?

Yes. Examples of this are LOINC codes and CPT additions. Our platform provides an indexed field in every test definition for the seven-digit LOINC code, plus we provide clients with a copy of the current LOINC dictionary as part of every new installation.

Does LigoLab LIS allow for the capture of images for display and reporting?

Yes, and it supports other elements like diagrams, annotations, and rich text in full color. Every element is licensed and loaded into the platform for you to use as you wish.

Does LigoLab have a user group that meets regularly?

Yes, we engage users in person on a bi-yearly basis, and we also host webinars and conference calls.

Interested In Learning More?
To learn more about LigoLab's all-in-one platform and its customizable modules for Anatomic Pathology (AP), Clinical Pathology (CP), Molecular Diagnostics (MDx), Revenue Cycle Management (RCM), and Direct-to-Consumer (D2C), call (818) 395-4659 to schedule a software demonstration or visit us on-line at LigoLab.com.


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