LIS System Implementation & Support
The LigoLab implementation and support team is committed to building strong, collaborative partnerships with every customer.
From initial planning and LIS system configuration to implementation and go-live, we’re by your side at every step. Our product experts work closely with your team to ensure a smooth transition and long-term success.
We also provide 24/7 phone and email support, at no additional cost, along with ongoing follow-up and maintenance. Our goal is simple: keep your laboratory running efficiently, reliably, and confidently well beyond launch day.
Discover More: Two Major Reasons Why You Should Consider LigoLab for Your LIS Upgrade
24/7 LIS Support and Proven Implementation Expertise You Can Rely On
LigoLab’s Help Desk is available 24/7, delivering responsive, high-quality customer service whenever you need it. Whether you’re submitting a support request, seeking additional training, or looking for workflow best practices, we prioritize clear and honest communication followed by a fast resolution.
Since 2006, LigoLab has refined the science of laboratory information system software and lab revenue cycle management (lab RCM) implementation. From day one, our team works closely with your organization to ensure a smooth, structured transition. We don’t just install diagnostic lab software; we act as strategic partners who understand your operational goals and long-term growth plans.
Each new customer is assigned a dedicated implementation team that guides the process from domain analysis and LIS system configuration to testing, training, and go-live. We take the time to understand both your current workflows and your future objectives, proactively identifying and eliminating risks before they impact performance.
Our track record speaks for itself. LigoLab has never required a rollback after go-live.
When you partner with LigoLab, you gain more than an all-in-one LIS lab platform. You gain deep industry expertise, a future-ready informatics solution, and a committed support team based in Los Angeles that stands with you before, during, and long after implementation.
Discover More: LigoLab's Implementation and Support FAQs
Project Management and LIS System Implementation
LigoLab has helped laboratories modernize operations and replace a wide range of laboratory information systems and laboratory billing platforms, from well-known legacy lab vendors to fully customized, homegrown solutions.
Our experienced technical team can migrate data from virtually any diagnostic or lab billing software and rebuild or transfer existing system interfaces. The goal is simple: ensure a seamless transition with minimal disruption to your daily operations.
Here’s what to expect during implementation.
Every successful implementation begins with a deep understanding of your laboratory.
During this phase, we conduct detailed information gathering and workflow analysis. We assess your current LIS system, laboratory billing process, reporting needs, interfaces, and long-term goals.
Once this discovery phase is complete, we construct a customized project plan outlining clear milestones, timelines, and deliverables.
This is the most comprehensive and time-intensive stage of the process.
It includes:
- Baseline system configuration
- Master file setup
- Enhancement requests
- Historical data migration
- Interface development and integration
Our team works closely with your staff to ensure the LigoLab platform is configured to your operational requirements while positioning you for future growth.
After configurations are complete, we begin structured testing and validation.
Your team processes live cases in parallel with your existing LIS system. This enables us to identify and resolve any workflow gaps before go-live.
The result is a controlled, low-risk transition with full confidence in system performance.
Upgrading your lab information system is a major decision. With LigoLab’s proven implementation framework and experienced project management team, you gain a structured, transparent process designed to ensure long-term success.
Below is a summary of what to expect as you upgrade your laboratory information system to LigoLab Informatics Platform.
LIS System Deployment Timeline
Implementing a new laboratory information system software is a structured, multi-stage process. LigoLab follows a proven six-phase approach to ensure a smooth and successful transition.
Once your laboratory chooses to partner with LigoLab, we immediately establish a secure test (sandbox) environment.
This secure test environment enables us to configure the LigoLab platform around your specific workflows and operational requirements, ensuring everything is fully built, tested, and validated before going live.
Next, we begin detailed planning for your LIS lab upgrade.
This phase includes defining timelines, assigning responsibilities, identifying key stakeholders, and preparing your team for the transition. Clear expectations are established from the start.
During domain analysis, we work closely with your team to understand exactly how your laboratory operates and how you would like it to operate in the future.
The outcome is a comprehensive Laboratory Blueprint. This document outlines your workflows, business process requirements, reporting needs, interfaces, and lab billing operations.
The Blueprint serves as the foundation for configuring the laboratory information system.
With the Blueprint finalized, we begin building your LIS system.
Configuration is delivered in two structured phases:
- Baseline Configuration - Major system components and core workflows
- Final Configuration - Remaining enhancements and refinements
This ensures all business process requirements are implemented accurately and efficiently.
In this stage, we prepare for go-live.
Activities include:
- System testing and validation
- End-user training
- LIS lab management preparation
- Cutover planning
The fully configured test environment is copied into the training environment so your team can practice real-world scenarios. Any remaining critical issues are identified and resolved.In this stage, we prepare for go-live.
Once testing is complete and all issues are cleared, your laboratory is ready to operate in the live LIS system.
The final step is the transition from the training environment to the live production environment.
Your laboratory starts operating fully within the LigoLab platform, supported by our implementation and support teams to ensure stability, performance, and long-term success.
This structured deployment timeline minimizes risk, reduces disruption, and provides your laboratory with a clear, confident path to modernization.
A Team-Based Approach to LIS System Implementation
At LigoLab, we’ve successfully implemented laboratories across every diagnostic discipline onto our dynamic, all-in-one laboratory information system & lab billing platform. Over time, we’ve continuously refined our process to make implementations more efficient, predictable, and seamless.
We strongly view implementation as collaborative, not transactional.
Throughout the project, we schedule and lead regular check-in calls (daily or weekly, depending on your team’s availability). During these sessions, we:
- Review upcoming milestones and tasks
- Provide status updates on open items
- Demonstrate completed configurations
- Evaluate laboratory information system functions and quality
This structured communication ensures alignment, accountability, and steady progress toward go-live.
For an average-sized laboratory, implementation typically takes three to five months. However, the timeline can vary based on several factors, including:
- Findings from domain analysis
- Availability of internal lab resources
- Timely completion of assigned tasks
- Upcoming inspections (CAP or other accrediting bodies)
- Third-party coordination (interface lab vendors, legacy LIS system providers, lab billing vendors for data exports, etc.)
Our goal is to manage these variables proactively, keeping your project on track while minimizing disruption to daily operations.
Key Milestones and Deliverables
We take a thorough and methodical approach to every laboratory information system implementation. No detail is overlooked.
Our team works closely with your laboratory at every step, ensuring alignment, clarity, and steady progress toward a successful go-live.
Below are the key milestones we follow throughout the implementation process:
LigoLab’s Project Tools and LIS System Templates
To accelerate implementation, LigoLab begins with a structured “vanilla” environment, a preconfigured foundation that includes the essential components needed to get your laboratory up and running quickly.
This starter framework includes:
- A database of laboratory tests
- Clinical configurations
- Surgical stains and part types
- Operational settings
- Grossing and final diagnosis macros
- Core workflow structures
From there, we tailor the LIS system to match your lab’s specific workflows and business requirements.
We also utilize a detailed project plan and a centralized ticket management system for clear and organized communication. Customers receive timely updates, task notifications, and status tracking throughout the implementation process.
All of these project tools and resources are included in the cost of LIS system implementation; there are no hidden fees.
Knowledge Transfer and Transition to New Pathology Software
A successful LIS software implementation goes beyond configuration. It requires effective training and knowledge transfer.
During implementation, we conduct structured daily or weekly training sessions based on your team’s availability. These sessions ensure your staff understands both the LIS system’s functionality and real-world workflow application.
Clients also receive access to the LigoLab Online Guide, available directly within the LIS software. This resource includes:
- A detailed reference manual explaining every screen and feature
- A workflow-based guide that walks users through practical lab processes
In addition, customers have access to an extensive library of online training videos.
And whenever questions arise, our Support team is available via phone or email to provide immediate assistance.
Our goal is to ensure your team feels confident, capable, and fully prepared to operate in your new LIS software environment.
Data Migration to LigoLab’s LIS Software Solution
LigoLab takes full responsibility for migrating your data from legacy LIS systems into the LigoLab platform.
- A dedicated team member oversees the entire data migration process to ensure accuracy, completeness, and minimal disruption.
- We work closely with your team and, if necessary, your previous LIS software vendor, to evaluate the legacy system’s data export capabilities. Based on the available formats, we develop a tailored migration strategy designed to preserve critical historical information.
- Together, we:
- Define how key legacy data elements will map into LigoLab
- Align accession numbering when merging multiple legacy systems
- Standardize client and physician identifiers across systems
- Map test, order, and panel codes to corresponding configurations within LigoLab
- Before full migration begins, your team provides a representative data extract from the legacy LIS system. LigoLab performs a sample import for review and validation. This ensures the structure, formatting, and historical presentation meet your expectations.
- Our goal is to deliver a full representation of historical cases whenever possible. Depending on the structure and availability of discrete data in the legacy export, historical records may be fully structured within LigoLab or imported as archived PDF reports.
- Once the sample import is approved, we proceed with the complete data migration, securely transferring all historical records to ensure a seamless transition and preserve full data accuracy and integrity.
Laboratory Information System Risk Management
LigoLab does not believe in a one-size-fits-all laboratory information system strategy.
Instead, we use the core building blocks of our platform to design a configuration tailored to your laboratory’s unique workflows, specialties, and growth plans. This flexibility, combined with proven best practices and a structured requirements and gap analysis process, significantly reduces risk.
We follow a phased, sequential implementation schedule that aligns the resources of both your team and ours. This structured collaboration minimizes disruption and keeps the project on track.
We also recognize that laboratories evolve, and so does the LigoLab platform. The latest version of our LIS software is always available in a test environment, allowing administrators and users to explore new features before upgrading. Labs can evaluate enhancements, plan upgrades strategically, and adopt new functionality on their own timeline.
To further support continuous improvement, we offer ongoing education through webinars and user group conferences. These sessions help laboratories apply best practices, optimize workflows, and fully leverage new platform capabilities as they are released.
Change Control and Project Scope Revisions to Laboratory Workflow Management
As a strategic partner, LigoLab understands that project requirements can evolve, whether due to major operational shifts or smaller workflow adjustments. We remain flexible throughout, proactively researching, collaborating, and adapting to ensure the most efficient solution is always in place.
Over the years, many customer-driven ideas have proven so effective that we’ve adopted and shared them as best practices across our network. We also recognize that change can be challenging for laboratory teams. When workflow modifications are necessary, we present proven best practices while carefully considering your team’s input and operational preferences.
Our approach is collaborative and aligned. We work with our partner laboratories, not around them, ensuring flexibility, transparency, and shared success at every stage.
Partnership Pricing on Laboratory Equipment, Software, and Services
LigoLab provides exclusive, discounted pricing to customers through strategic partnerships with leading laboratory equipment manufacturers, software providers, and trusted industry vendors.
Choosing the Best LIS for Your Laboratory Is a Mission-Critical Decision
Schedule a personalized demo to explore the core applications, automation tools, and integrated lab RCM features included in LigoLab’s all-in-one LIS and laboratory billing platform.
