LigoLab Delivers the Interoperability Needed to Transform Medical Laboratories into Thriving Businesses
December 8, 2022
In today’s ultra-competitive world, molecular, clinical, and anatomic pathology labs need every advantage they can get. In terms of interoperability, this means having a Laboratory Information System (LIS) that delivers maximum connectivity to all instruments and devices, EHRs, and third-party services.
If your current software solution doesn’t have this capability, or your software vendor gouges you and gives you the runaround when you submit service requests, you need to ask yourself if that relationship still makes sense.
Introducing LigoLab’s Built-in Interface Engine
Let’s face it. Laboratory interfaces are typically difficult and time-consuming, but that doesn’t have to be the case, and with LigoLab, it’s not.
The LigoLab LIS & RCM Operating Platform is supported by a built-in interface engine that enables seamless interoperability. This critical piece of software eliminates manual entry and the accompanying data entry errors, saves on full-time equivalents (FTEs), and spurs growth as streamlined processes lead to increased margins, expanded services, and more business accounts.
LigoLab’s interface engine is yet another example of how the company provides an end-to-end lab pathology software platform for its customers. This while also taking full responsibility for all laboratory technical operations and finances, minus the redundancy and data silos that come from multiple systems.
Interface Support for All File Formats and Any Level of Customization
“If an electronic device can be interfaced, we can connect to it,” said LigoLab Chief Operating Officer Gor Kalantaryan. “Our interface engine supports all requirements for EHRs, billing services, instruments, and more.”
In addition to HL7, LigoLab’s interface engine enables the transfer of data through FHIR, XML, X12, CSV, PDF, Flat File, ASTM, and Restful API. Going even further, the engine is backed up by a talented interface department that has an intimate understanding of the software and offers several levels of integration services for its customers.
“We can support any level of interface customization. This is a core mission of ours, to be a complete, all-in-one solution for laboratories and their partners,” said Kalantaryn. “We can fully take over all interface services, or provide a customer’s IT department access to the interface engine so that department can build the interfaces. There’s also a hybrid option where a customer’s IT department might handle the common or simple interfaces and then come to us for the difficult ones, and a fourth option, with LigoLab connecting to an external vendor that in turn handles the laboratory interfaces.”
No matter what’s needed, the LigoLab platform is there to assist while offering more operational flexibility than older systems so labs can deliver, receive, and present data as intended.
For its customers, the LigoLab platform sits at the center of their lab operations, with its LIS module driving them to operate more efficiently and at scale thanks to its combination of integrated features and an open/agnostic architecture. Tasks that were once slow, tedious, and prone to errors caused by manual intervention are now simplified.
Unfortunately, most LIS products on the market don’t meet the dynamic needs of medical laboratories in today’s constantly changing environment.
“Modern labs have specialized operations that just aren’t met by off-the-shelf products, and those products rarely offer cost-effective customizations or interfaces,” said Kalantaryan.
Laboratory Interfaces Don’t Have to be Painful and Time-Consuming
For labs attempting to interface with legacy systems, it can be an exhausting and frustrating ordeal that can leave lab operators hesitant to try it again. However, with LigoLab’s interface and customization capabilities that hesitancy is replaced by a much smoother process, and ultimately more efficient operations.
“When we sit down with our clients for the first time, they often tell us about how painful past interface initiatives have been,” said Kalantaryan. “LigoLab makes the experience much more pleasant. The unique structure of our software and our experienced interface department can turn a project that might have taken months into one that can be completed in days or even hours.”
A majority of the LIS vendors out there create software that only meets the common needs of labs in aggregate. But each lab, hospital, or clinic has specific needs that are unique to their operations, their size, or the type of patients they take care of. That’s why LigoLab created its interface team to assist with development, user training, and ongoing support. It’s this level of staffing that helps LigoLab stand out from other vendors.
“Our dedicated team of interface professionals makes certain that every customer request is answered immediately,” said LigoLab Interface Project Manager Dean Anyaocha. “We also stay in constant communication throughout the entire process.”
With LigoLab, the average interface project takes four-to-six weeks, and there isn’t a week that goes by without the interface department communicating with its customers. This is in stark contrast to other systems where the norm is for customers to submit interface requests and not get a response for weeks, and sometimes months.
Another area that’s unique to LigoLab is the company’s ability to see the big picture from a business perspective. As an example of this, if specifications submitted in an interface service request don’t capture every detail, the interface department will advise the customer of this and offer recommendations that should be considered.
“We are willing to accommodate a lot more work than just the ticketed items,” added Anyaocha. “Our goal is to ensure our clients have the best systems and workflows possible. If that means a little extra work for us, no problem.”
This attitude is also reflected in LigoLab’s approach to interfaces after they’ve been validated and come online. Even after go-live, the company prioritizes the health of interfaces with regular maintenance checks to minimize any downtime.
By putting its customers first, LigoLab helps labs scale and transform their businesses quickly and with less friction.
LigoLab’s Software Solutions for Pathology Labs
As a comprehensive and enterprise-grade SaaS software solution, the LigoLab LIS & RCM Laboratory Operating Platform™ includes modules for AP, CP, MDx, RCM, and Direct-to-Consumer, all on a single integrated infrastructure that’s infinitely configurable and that supports every department, role, and case.
LigoLab LIS features specimen barcoding and tracking support, a robust and searchable audit trail, compliance verification at every stage, a built-in interface engine, a flexible rule engine, fully customizable reports, and multiple delivery options. With LigoLab, medical laboratories can differentiate themselves in the marketplace, scale their operations efficiently, and become significantly more profitable.