LigoLab’s Advanced Tier: The Ideal Fit for Expansive High-Volume Laboratories Seeking Top-Level Efficiency, Automation, and Insight

If you’ve read our recent blog posts focused on LigoLab’s new tiered pricing model for advanced laboratory information system (LIS software), you know these options reflect the company’s way of challenging the one-size-fits-all mentality currently dominating the medical laboratory industry. 

As an innovative LIS company, LigoLab strongly opposes this outdated LIS model, recognizing that it fails to support the needs of independent clinical laboratories and pathology groups already facing significant hurdles, nor does it serve the patients who depend on them for critical healthcare services.

These medical laboratories deserve better and more adaptable LIS software solutions to accommodate their distinct requirements and growth strategies as they evolve from start-ups to enterprise organizations.

It’s because of this strong belief that LigoLab created four pathology lab software tiers for new customers to choose from, giving them the flexibility to select which tier works best for them while also putting them on a foundational and worry-free path to future success because they will no longer need to worry about switching laboratory information systems as the lab expands its reach and capabilities. 

Learn More: LigoLab Informatics Platform: Uniquely Designed to Deliver Maximum Value

Instead of one-size-fits-all LIS software, LigoLab works with its new customers to determine which of the following tiers represents the ideal fit for them at present:

• Essential Tier: An easy-to-use and straightforward LIS pathology solution perfectly tailored for the needs of small pathology, molecular, and reference laboratories.

• Professional Tier: A powerful LIS lab platform that measures up against the best laboratory information system software on the market by offering more sophisticated clinical lab workflow, integration, and operational intelligence.

• Advanced Tier: A robust lab information system solution ideally suited to meet the needs of large, high-volume laboratories that demand top-level efficiency, automation, and informatics. This is the tier where the LigoLab Informatics Platform rises above the competition. 

• Enterprise Tier: An all-powerful and complete laboratory information system software platform offering customers total integration across multiple departments and sites, broad scalability, and highly customizable laboratory workflow management. Wide-reaching regional and national laboratories leverage this tier to process millions of diverse specimens annually. 

With nearly two decades of experience as a trusted laboratory information system vendor, LigoLab is dedicated to helping labs modernize and grow efficiently, regardless of their size, budget, or stage of development. The LIS software provider understands the unique challenges customers face, and it responds with tailored solutions that deliver maximum value through flexible customization, robust functionality, and pricing that aligns with their specific goals.

Learn More: What You Need to Know Before Contracting with a Laboratory Information System (LIS) Company

A Laboratory Information System Software Solution Specifically Designed for Mid-to-Large-Sized Laboratories

Now let’s look at LigoLab’s Advanced Tier and see why it is an ideal fit for expansive, high-volume clinical labs and pathology groups that have outgrown their homegrown or legacy LIS systems. 

In addition to incorporating all of the modules available within the Professional Tier, the Advanced Tier also includes the following laboratory information system functions: 

Multi-Facility Support

With LigoLab’s Multi-Facility Support module, labs can handle the complexities and dynamics of multiple laboratory operations with one unified LIS system. This advanced functionality is ideal for laboratory networks operating across various locations, ensuring that each facility can work independently while maintaining a streamlined, cohesive laboratory workflow management system and visibility across all sites. 

The LigoLab platform is designed with the utmost flexibility to adapt to diverse user roles and responsibilities across an organization. With customizable user and group settings, staff members can be configured to have access and visibility that aligns with their specific roles, responsibilities, and workloads. 

Whether a user needs access to one or multiple facilities or visibility into specific test types, the lab information system platform can be tailored to meet these requirements. This approach ensures that all personnel have the proper level of access to support their work without compromising the integrity or security of sensitive data. It also enhances lab workflow efficiency by ensuring that users are only presented with the relevant information and tasks they need to perform as part of their duties.

User-specific customization is essential for multi-facility labs, diverse service lines, and varied user roles. It ensures high operational efficiency, enforces role-based access controls, and upholds the privacy and security standards required for healthcare data management.

With Multi-Facility Support, laboratories can configure site-specific workflows, policies, and reports, preserving individuality while enjoying the benefits of an integrated pathology lab management system. This includes supporting local operational requirements, customer preferences, and regional regulatory compliance with the consistency and efficiency of a unified lab information system platform.

LigoLab’s Multi-Facility Support module enables labs to scale quickly and efficiently, making it easy to add new locations, grow partnerships, and expand operations. With no limits on sites or user licenses—and the ability to sublicense the LIS software platform—LigoLab delivers the flexibility needed to support rapid growth.

This unique offering opens business opportunities, such as TC/PC partnerships with local providers and other laboratories. In such arrangements, one laboratory performs the technical component of a test (preparing and examining the sample), while another performs the professional component (interpreting the results). 

This shared approach to business maximizes resource utilization, extends service offerings, and enhances revenue opportunities. The platform's Multi-Facility Support module powers all of this.

Send Out Tracking

The Send Out Tracking module is a comprehensive LIS pathology software solution designed to manage the full range of tasks in sending specimens or tests to reference laboratories or across various laboratory facilities. 

This module automates the tedious task of filling out reference laboratory requisition forms. It automatically populates these forms based on the data already captured within the laboratory information system, reducing the time spent on paperwork and the potential for clerical errors.

The module also supports electronic integration with reference laboratories, enabling seamless data exchange that ensures accuracy and efficiency. It can also generate manifests and track each procedure with its unique turnaround times, ensuring that each test is properly monitored from send-out to receipt.

Upon receipt of specimens or reports, the module enables easy registration of these items into the LIS system, ensuring they're accurately tracked and accounted for. Received items can also be included in the final report to provide a comprehensive view of each case.

The Send Out Tracking module also supports internal transfers of specimens within laboratory facilities. The entire journey of a specimen, from collection to testing to final reporting, is completely tracked and managed within the LIS system with this module.

CSM and Case Flagging

LigoLab's Customer Service Management (CSM) module is an integrated LIS software solution designed to streamline communication, manage customer interactions, track issues, and efficiently foster resolution.

This module provides a centralized location where all customer-related and quality assurance information can be accessed and managed. It assists in tracking customer interactions and managing customer support activities, ensuring that all customer concerns are addressed promptly and effectively.

A key feature of this module is Case Flagging, which enables users to tag orders, tests, samples, clients, or patients with specific attributes. These flags serve as alerts, drawing attention to issues such as delayed processing, call requests, data entry errors, or results requiring secondary review, ensuring nothing critical is overlooked during lab workflow.

With Case Flagging, tickets are automatically created in the CSM system. When a flagged entity is detected, the laboratory information system generates a ticket that outlines the issue and provides relevant details. This ticket is then tracked within the CSM system, ensuring all necessary actions are taken to resolve the issue.

By combining the CSM system with Case Flagging, LigoLab delivers a fully integrated and automated LIS lab solution that streamlines pathology lab management and accelerates the resolution of both internal and customer service issues.

Workflow Engine

The Workflow Engine module automates, streamlines, and enhances various processes across the clinical lab workflow. This module ensures maximum efficiency and effectiveness in lab operations by providing operators with dynamic automation and configuration capabilities.

At its core, the Workflow Engine serves as the 'brain' of laboratory operations. It handles the automation and routing of tasks based on preconfigured rules and protocols. Whether it's managing sample routing, result validation, or report generation, the Workflow Engine adapts to the unique requirements of a particular lab workflow.

This powerful engine not only automates the operational processes but also provides flexibility to model any lab workflow or operational change. It empowers users to define rules and conditions for each workflow step, customize processes, and change routing based on test types, case types, or other specific parameters.

The Workflow Engine supports decision-making based on real-time data, meaning every step is executed at the right time and in sequence. Its rule-based decision-making functionality creates a seamless flow of operations while minimizing human errors and enhancing throughput. 

The result is a streamlined, efficient, and adaptable laboratory workflow management that boosts productivity, ensures quality control, and delivers timely and accurate results. 

Rule Engine

The Rule Engine is a powerful feature that offers unprecedented control and automation across all facets of laboratory operations. It leverages LigoLab’s discreet data storage methodology and powers a highly flexible and customizable system for executing actions based on a multitude of conditions.

At the heart of the Rule Engine is its ability to define custom rules based on virtually any parameter or combination of conditions present within laboratory data. This can include, but is not limited to, patient demographics, test results, order details, or even the time of day.

These defined rules then trigger a wide array of actions, including:

• Reflex Testing: The engine automatically reflexes additional tests based on specific results, ensuring fast and efficient processing without manual intervention.

• Workflow Changes: The engine dynamically adjusts the workflow of specific samples based on various parameters, optimizing operations according to the lab's needs.

• Document Generation: The engine triggers the creation of specific documents, be it reports, notifications, or requisitions, based on the defined conditions.

• CPT Coding: The engine automatically assigns or adjusts CPT codes based on the specifics of the test or service performed, ensuring accurate laboratory revenue cycle management (lab billing) and compliance.

• External System Calls: The engine also interacts with external systems, allowing seamless integration and coordination with other laboratory software systems or services.

• Case Flagging: The engine flags cases, tests, samples, patients, or clients that meet specific criteria, signaling them for further attention or action, such as a customer service intervention.

By allowing such a high level of control and automation, the Rule Engine drastically reduces manual labor, increases operational efficiency, improves turnaround time, and minimizes errors, providing users with a robust tool to fine-tune and optimize laboratory operations to meet precise requirements.

The flexibility of the Rule Engine also extends to its implementation throughout the laboratory's workflow stages. Rules can be enacted at any point in the process, whether at order entry, during testing, or at the reporting stage. This means the lab information system responds dynamically to evolving needs, ensuring optimal outcomes at each step. 

Importantly, rules can be customized to align with specific operational needs—applied lab-wide for consistency or configured at the department level to support specialized workflows and test types. This flexibility ensures optimal efficiency and accuracy across all areas of the lab.

Additionally, rules can be tied to individual ordering providers, allowing for adaptation to each provider's unique needs and preferences, further enhancing service delivery and client satisfaction. 

Dynamic Reports

The Dynamic Reports module is designed to give users complete control over their data visualization and reporting needs. This intuitive, user-friendly tool enables users to construct reports by harnessing the power of the LIS pathology platform's discrete data elements.

The platform's reporting capabilities extend beyond pre-defined templates. They also support ad-hoc reporting, allowing users to generate custom reports on the fly to meet specific informational needs. 

LigoLab’s Dynamic Reports module offers the flexibility and depth modern laboratories need to sustain operational excellence, boost productivity, and support strategic growth. Reports can be fully customized to meet specific business requirements—whether it's tracking KPIs, identifying trends, or preparing audit-ready summaries for internal teams or stakeholders.

More than a reporting tool, Dynamic Reports is built for insight and action. Lab operators gain complete control over layout, content, and presentation, allowing them to explore data on their terms and uncover opportunities for improvement.

The module also includes powerful features for sorting, grouping, filtering, and visualizing data, transforming raw information into clear, context-driven narratives that support smarter decisions and continuous improvement.

Dashboards

The Dashboards module is an interactive, dynamic tool that provides a real-time, at-a-glance view of operational data. This module is focused on enhancing visualization, promoting quick access to essential data, and facilitating more informed decision-making within the laboratory.

LigoLab’s Dashboards module empowers users to build personalized, data-rich dashboards through an intuitive interface. Each dashboard can feature a variety of widgets—visual elements like charts, graphs, and tables—designed to highlight key datasets and performance metrics at a glance.

Whether monitoring workflow status, tracking turnaround times, analyzing error rates, or reviewing financial performance, users can easily configure widgets to meet their needs. Thanks to the module’s responsive design, dashboards are accessible and easy to read across all devices.

By syncing in real time with the medical LIS platform, the Dashboards module provides instant visibility into operational trends and changes, empowering teams to manage proactively and respond quickly to emerging issues.

Beyond individual use, dashboards can be shared across teams and leadership, fostering transparency, alignment, and informed, collaborative decision-making throughout the organization.

Read More: Understanding the Importance of Real-Time Analytics in the Modern Clinical Laboratory 

Inventory & Supplies

LigoLab’s Inventory & Supplies module is a robust LIS medical solution designed to streamline and optimize laboratory supply chain operations. It brings together all aspects of inventory management—from order placement and internal usage to cost tracking and inventory control—within a single, integrated informatics platform.

Clients can submit supply orders directly through the LIS system, simplifying the process and enabling labs to track order patterns. When order volumes deviate from the norm, the system can flag them for review, supporting smarter resource allocation and improved customer service.

Within the lab, the module monitors supply usage to help anticipate demand, prevent shortages, and eliminate excess stock. Its real-time tracking capabilities offer full visibility into inventory levels, storage locations, and expiration dates, ensuring essential supplies are always available and compliant for use.

The module also incorporates cost-tracking functionality. By accurately capturing and analyzing the cost of supplies, the laboratory can clearly understand its operational expenses. This LIS lab feature supports cost management efforts and can inform strategic decision-making for supplier negotiations, budgeting, and overall financial management.

Priority Support

LigoLab offers its customers two tailored tiers of support: Regular Support and Priority Support. These distinct support levels are designed to accommodate customers' varying needs, offering flexibility and the assurance that LigoLab’s dedicated team is always at hand to help navigate any challenges and facilitate maximum utilization of the LIS pathology platform. 

The primary differentiators between Regular and Priority Support lie in response speed and issue-reporting convenience.

Regular Support, included with all service agreements, assists with routine LIS software operations, minor issue resolution, software updates, and general inquiries. LigoLab’s support team is committed to responding to all tickets within 24 hours, making this service ideal for non-critical issues and everyday questions.

In contrast, Priority Support, offered as an upgrade option or bundled in the Advanced Tier package, is designed for customers who need immediate attention to pressing issues. This elevated support tier guarantees expedited response times within four hours, addressing high-priority issues with the urgency required. 

With Priority Support, customers gain fast access to senior technicians for immediate assistance with critical issues that could disrupt operations. This premium service includes a dedicated communication channel, ensuring rapid issue reporting and resolution.

Regardless of the chosen support tier, LigoLab's steadfast commitment to delivering exceptional service and ensuring the customers' success remains unchanged. Whether relying on Regular Support or upgrading to Priority Support, lab partners can count on unwavering dedication to providing prompt and effective LIS software solutions for all their service needs.

How LigoLab Compares to Other Laboratory Information System Vendors

The benefits for laboratory partners also strengthen the LigoLab platform. That’s why the LIS company has built a flexible, enterprise-grade LIS system that scales with your lab’s growth, supported by a tiered pricing LIS model designed to meet a wide range of operational needs.

The Advanced Tier offers a comprehensive, high-performance LIS software solution tailored for large, high-volume, multi-site laboratories that require maximum efficiency, automation, and data integrity. It’s one of four platform tiers available, allowing labs to choose the configuration that best aligns with their size, complexity, and goals.

Ready to move away from the homegrown or legacy LIS system holding your lab business back? 

Then take the next big step toward a worry-free future, knowing that your laboratory information system of choice is not only uniquely tailored to meet your present-day needs but also engineered to support the modernization and scalability of your lab for years to come. 

Contact LigoLab today to learn more about the Advanced Tier.

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