LigoLab’s Advanced Tier: The Ideal Fit for Expansive High-Volume Laboratories Seeking Top-Level Efficiency, Automation, and Insight

If you've read our recent blog posts on LigoLab's tiered pricing model for advanced laboratory information system (LIS) software, you already understand these tiers reflect the pathology lab software company's approach to challenging the one-size-fits-all mentality that dominates the medical laboratory industry.

As an innovative LIS company, LigoLab strongly opposes this outdated LIS model, recognizing that it fails to support the needs of independent clinical laboratories and pathology groups already facing significant hurdles, and that it doesn’t serve the patients who depend on them for critical healthcare services.

These laboratories deserve better, more adaptable medical LIS software solutions that accommodate their distinct requirements and growth strategies as they evolve from start-ups to enterprise organizations.

Driven by this philosophy, LigoLab developed its four pathology lab software tiers to provide customers the flexibility to choose the option that best fits their needs today, while delivering a scalable, future-ready foundation that eliminates the need to replace their laboratory information system as the lab grows and evolves.

Learn More: LigoLab Informatics Platform: Uniquely Designed to Deliver Maximum Value

LigoLab's Four Medical LIS Software Tiers

Instead of one-size-fits-all medical LIS software, LigoLab works with its customers to determine which of the following tiers represents the ideal fit for them at present:

• Essential Tier: An easy-to-use and straightforward LIS pathology solution perfectly tailored for the needs of small pathology, molecular, and reference laboratories.
• Professional Tier: A powerful LIS lab platform that measures up against the best laboratory information system software on the market by offering more sophisticated clinical lab workflow, integration, and operational intelligence.
• Advanced Tier: A robust lab information system solution ideally suited to meet the needs of large, high-volume laboratories that demand top-level efficiency, automation, and informatics. This is the tier where the all-in-one LigoLab Informatics Platform stands out from the competition.
• Enterprise Tier: An all-powerful and complete laboratory information system software platform offering customers total integration across multiple departments and sites, broad scalability, and highly customizable laboratory workflow management. Wide-reaching regional and national laboratories leverage this tier to process millions of diverse specimens annually.

A Trusted Laboratory Information System Partner Delivering Flexible Innovation, Scalable Growth, and Customer-Driven Value

With decades of experience as a trusted laboratory information system vendor, LigoLab is dedicated to helping labs modernize and grow efficiently, regardless of their size, budget, or stage of development. As laboratories evaluate laboratory information system vendors, it becomes clear that not all LIS software vendors offer the same level of innovation and support. LigoLab stands out by understanding the unique challenges customers face and responding with tailored LIS laboratory information system solutions that deliver maximum value through flexible customization, robust functionality, and pricing that aligns with their specific goals.

Discover More: What You Need to Know Before Contracting with a Laboratory Information System (LIS) Company

A Laboratory Information System Software Solution Specifically Designed for Mid-to-Large-Sized Laboratories

Let's examine LigoLab's Advanced Tier and see why it is an ideal fit for expansive, high-volume clinical labs and pathology groups that have outgrown their homegrown or legacy LIS laboratory information system software.

In addition to incorporating all of the modules available within the Professional Tier, the Advanced Tier also includes the following laboratory information system functions and features:

Core LIS System Modules Included in the Advanced Tier

Multi-Facility Support

With LigoLab's Multi-Facility Support module, labs can manage the complexities and dynamics of multiple operations within a single unified lab organization software. This advanced functionality is ideal for networks spanning multiple locations, enabling each facility to operate independently while maintaining a streamlined, cohesive laboratory workflow management system and visibility across all sites.

LigoLab designed the platform with the utmost flexibility to adapt to diverse user roles and responsibilities across an organization. With customizable user and group settings, administrators can configure staff members to have access and visibility that aligns with their specific roles, responsibilities, and workloads.

Whether a user needs access to one or multiple facilities or visibility into specific test types, administrators can tailor the lab information system to meet these requirements. This approach ensures that all personnel have the proper level of access to support their work without compromising the integrity or security of sensitive data. It also enhances clinical lab workflow efficiency and streamlines sample tracking by ensuring users are presented only with the relevant information and tasks required for their duties.

User-specific customization is essential for multi-facility labs, diverse service lines, and varied user roles. It ensures high operational efficiency, enforces role-based access controls, and upholds the privacy and security standards required for advanced lab database software.

With Multi-Facility Support, laboratories can configure site-specific workflows, policies, and reports, preserving individuality while enjoying the benefits of an integrated laboratory information system. It supports local operational requirements, customer preferences, and regional regulatory compliance while maintaining the consistency and efficiency of a unified lab information system platform.

The Multi-Facility Support module also enables labs to scale quickly and efficiently, making it easy to add new locations, grow partnerships, and expand operations. With no limits on sites or user licenses and the ability to sublicense the laboratory information system software, LigoLab delivers the flexibility needed to support rapid growth.

This unique offering opens business opportunities, such as TC/PC partnerships with local providers and other laboratories. In such arrangements, one laboratory performs the technical component of a test (preparing and examining the sample), while another performs the professional component (interpreting the results). This shared approach to business maximizes resource utilization, extends service offerings, and enhances revenue opportunities. 

Send Out Tracking

The Send Out Tracking module is a comprehensive LIS software solution designed to manage the full range of tasks in sending specimens or tests to reference laboratories or across various laboratory facilities.

This module automates the tedious task of filling out reference laboratory requisition forms. It automatically populates these forms based on data already captured in the laboratory information system, reducing time spent on paperwork and the risk of clerical errors.

The module also supports electronic integration with reference laboratories, enabling seamless data exchange that ensures accuracy and efficiency. The module also generates manifests and tracks each procedure, including its unique turnaround time, ensuring that staff properly monitor each test from send-out to receipt.

Upon receipt of specimens or reports, the module enables easy registration of these items into the LIS system, ensuring they're accurately tracked and accounted for. Staff can also include received items in the final report to provide a comprehensive view of each case.

Additionally, the Send Out Tracking module supports internal transfers of specimens within laboratory facilities. The entire journey of a specimen, from collection to testing to final reporting, is completely tracked and managed within the LIS system thanks to this module.

Customer Service Module and Case Flagging

LigoLab's Customer Service Management (CSM) module is an integrated LIS lab solution designed to streamline communication, manage customer interactions, track issues, and efficiently foster resolution.

This module provides a centralized location for all customer-related and quality assurance information. The module tracks customer interactions and manages customer support activities, ensuring staff address all customer concerns promptly and effectively.

A key feature of this module is Case Flagging, which enables users to tag orders, tests, samples, clients, or patients with specific attributes. These flags serve as alerts, drawing attention to issues such as delayed processing, call requests, data entry errors, or results requiring secondary review. This process ensures LIS lab staff members don’t overlook anything critical in the lab workflow.

With Case Flagging, the CSM module automatically creates tickets. When a flagged entity is detected, the laboratory information system generates a ticket that outlines the issue and provides relevant details. The CSM module then tracks the ticket and ensures that all necessary actions are taken to resolve the issue.

By combining the CSM module with Case Flagging, LigoLab delivers a fully integrated, automated LIS software solution that streamlines pathology and clinical laboratory management and accelerates the resolution of internal and customer service issues.

Workflow Engine

The Workflow Engine automates, streamlines, and enhances various processes across the clinical lab workflow. This engine ensures maximum efficiency and effectiveness in automated labs by providing operators with dynamic automation and configuration capabilities.

At its core, the Workflow Engine serves as the 'brain' of laboratory operations. It automates and routes tasks based on preconfigured rules and protocols. Whether it's managing sample routing, validating results, or generating reports, the Workflow Engine adapts to the unique requirements of a lab workflow.

This powerful engine not only automates the operational processes but also provides flexibility to model any lab workflow or operational change. It empowers users to define rules and conditions for each workflow step, customize processes, and change routing based on test types, case types, or other specific parameters.

The Workflow Engine supports decision-making based on real-time data, meaning every step is executed at the right time and in sequence. Its rule-based decision-making functionality creates a seamless operational flow while minimizing human error and enhancing throughput. The result is streamlined, efficient, and adaptable laboratory workflow management that boosts productivity, ensures quality control, and delivers timely, accurate results. 

Rule Engine

The Rule Engine is a powerful lab information system building block that offers unprecedented control and automation across all facets of laboratory operations. It leverages LigoLab's discreet data storage methodology and powers a highly flexible, customizable LIS software solution for executing actions based on a wide range of conditions.

At the heart of the Rule Engine is its ability to define custom rules based on virtually any parameter or condition in laboratory data. It can include, but is not limited to, patient demographics, test results, order details, or even the time of day.

Actions Triggered by the Rule Engine

These defined rules then trigger a wide array of laboratory information system actions, including:

• Reflex Testing: The engine automatically triggers additional tests based on specific results, ensuring fast, efficient processing without manual intervention.
• Workflow Changes: The engine dynamically adjusts the lab workflow for specific samples based on various parameters, optimizing operations to meet the lab's needs.
• Document Generation: The engine triggers the creation of specific documents, be it reports, notifications, or requisitions, based on the defined conditions.
• CPT Coding: The engine automatically assigns or adjusts CPT codes based on the specifics of the test or service performed, ensuring accurate laboratory revenue cycle management (lab billing) and compliance.
• External System Calls: The engine also interacts with external laboratory software systems, enabling seamless integration and coordination with other software and services.
• Case Flagging: The engine flags cases, tests, samples, patients, or clients that meet specific criteria, signaling them for further attention or action, such as a customer service intervention.

By enabling such high levels of control and automation, the Rule Engine creates automated labs that drastically reduce manual labor, increase operational efficiency, improve turnaround time, and minimize errors, providing users with a robust tool to fine-tune and optimize operations to meet precise requirements.

The Rule Engine's flexibility also extends to its implementation across lab workflow stages. Rules can be enacted at any point in the process, whether at order entry, during testing, or at the reporting stage. It means the LIS system responds dynamically to evolving needs, ensuring optimal outcomes at each step.

Importantly, users can customize rules to align with specific operational needs, apply them lab-wide for consistency, or configure them at the department level to support specialized workflows and test types. This flexibility ensures optimal efficiency and accuracy across all areas of the lab.

Additionally, rules can be tied to individual ordering providers, enabling adaptation to each provider's unique needs and preferences, further enhancing service delivery and client satisfaction. 

Dynamic Reports

The Dynamic Reports module gives users complete control over their data visualization and reporting needs. This intuitive, user-friendly application enables users to construct reports by leveraging the LIS system's discrete data elements.

The module’s reporting capabilities extend beyond pre-defined templates. They also support ad hoc reporting, enabling users to generate custom reports on the fly to meet specific information needs.

Additionally, the module offers the flexibility and depth modern laboratories need to sustain operational excellence, boost productivity, and support strategic growth. Users can fully customize reports to meet specific business requirements, whether they need to track KPIs, identify trends, or prepare audit-ready summaries for internal teams or stakeholders.

The Dynamic Reports module is built for insight and action. Lab operators gain complete control over layout, content, and presentation, enabling them to explore data on their terms and uncover opportunities for improvement. The module also includes powerful features for sorting, grouping, filtering, and visualizing data, transforming raw information into clear, context-driven narratives that support smarter decisions and continuous improvement.

Dashboards

The Dashboards module is an interactive, dynamic LIS system application that provides a real-time, at-a-glance view of operational data. This module focuses on enhancing visualization, improving quick access to essential data, and facilitating more informed decision-making.

LigoLab's Dashboards module empowers users to build personalized, data-rich dashboards through an intuitive interface. Each dashboard can feature a variety of widgets and visual elements, such as charts, graphs, and tables, designed to highlight key datasets and performance metrics at a glance.

Whether monitoring workflow status, tracking turnaround times, analyzing error rates, or reviewing laboratory billing performance, users can easily configure widgets to meet their needs. Thanks to the module's responsive design, dashboards are accessible and easy to read across all devices.

By syncing in real time with the LIS lab platform, the Dashboards module provides instant visibility into operational trends and changes, empowering teams to manage proactively and respond quickly to emerging issues. Beyond individual use, dashboards can be shared across teams and leadership, fostering transparency, alignment, and informed, collaborative decision-making throughout the organization.

Read More: Understanding the Importance of Real-Time Analytics in the Modern Clinical Laboratory 

Inventory & Supplies

LigoLab's Inventory & Supplies module is a robust LIS medical solution designed to streamline and optimize supply chain operations. It brings together all aspects of inventory management, from order placement and internal usage to cost tracking and inventory control, within a single, integrated lab track system embedded in the LIS software.

Clients can submit supply orders directly through the LIS system, simplifying the process and enabling labs to monitor order patterns. When order volumes deviate from the norm, the module can flag them for review, supporting smarter resource allocation and improved customer service.

Within the lab, the module follows supply usage to help anticipate demand, prevent shortages, and eliminate excess stock. Its real-time lab track system capabilities offer full visibility into inventory levels, storage locations, and expiration dates, ensuring essential supplies are always available and compliant for use.

The module also functions as efficiency tracking software. By accurately capturing and analyzing the cost of supplies, the laboratory can clearly understand its operational expenses. This medical LIS lab feature supports cost management efforts and can inform strategic decision-making for supplier negotiations, budgeting, and overall financial management.

LIS System Support Options for Advanced Tier Customers

Regular Support vs. Priority Support

LigoLab provides two tailored support tiers, Regular Support and Priority Support, designed to meet the diverse needs of its customers. These flexible options ensure that LigoLab’s dedicated team is always available to help resolve challenges and maximize the value of their LIS software platform.

The primary differentiators between Regular and Priority Support are response speed and ease of issue reporting.

Regular Support, included with all service agreements, assists with routine lab information system operations, minor issue resolution, LIS software updates, and general inquiries. LigoLab's support team is committed to responding to all tickets within 24 hours, making this service ideal for non-critical issues and everyday questions.

Priority Support is offered as an upgrade option or bundled in the Advanced Tier package. It serves customers who need immediate attention to pressing issues. This elevated support tier guarantees a response within four hours to high-priority issues.

With Priority Support, customers gain fast access to senior technicians for immediate assistance with critical issues that could disrupt operations. This premium service includes a dedicated communication channel, ensuring rapid issue reporting and resolution.

Regardless of the chosen support tier, LigoLab's steadfast commitment to delivering exceptional service and ensuring the customers' success remains unchanged. Whether relying on Regular Support or upgrading to Priority Support, lab partners can count on unwavering dedication to delivering prompt, effective LIS medical software solutions for all their service needs.

White Paper: How LigoLab Delivers CIO-Level Insight Through Real-World Lab Experience

How LigoLab Compares to Other Laboratory Information System Vendors

The value delivered to laboratory partners further reinforces the strength of the LigoLab platform. That’s why the LIS company developed a flexible, enterprise-grade laboratory information system that scales alongside your lab’s growth, supported by a tiered pricing model designed to accommodate a broad range of operational needs.

The Advanced Tier offers a comprehensive, high-performance LIS software solution tailored for large, high-volume, multi-site laboratories that require maximum efficiency, automation, and data integrity. It's one of four platform tiers available, enabling labs to choose the configuration that best aligns with their size, complexity, and goals.

Ready to move away from the homegrown or legacy LIS system holding your lab business back? 

Then take the next big step toward a worry-free future, knowing that your laboratory information system of choice is not only uniquely tailored to your present-day needs but also engineered to support your lab's modernization and scalability for years to come.

Contact LigoLab today to learn more about the Advanced Tier.

Act Now: Speak With a Ligolab Product Specialist!

Frequently Asked Questions About LigoLab's Advanced Tier

Is the Advanced Tier only for large labs?

It’s designed for mid- to large, high-volume laboratories that have outgrown legacy or homegrown LIS systems, but the true differentiator is complexity, not just scale. If your organization manages multiple locations, large specimen volumes, or complex workflows, the Advanced Tier might be the perfect fit.

What does the Advanced Tier offer that the Professional Tier doesn't?

Scale-focused tools: Multi-Facility Support, a Workflow Engine, a Rule Engine, Send Out Tracking, CSM with Case Flagging, Dynamic Reports, Dashboards, and Inventory & Supplies management. These modules and engines are built specifically for labs that can't afford inefficiency at volume.

Can we add locations without re-contracting or switching systems?

Yes. There are no limits on sites or user licenses, and the LigoLab platform supports sublicensing. Adding a new location doesn't mean starting over.

What happens when we outgrow the Advanced Tier?

You move to the Enterprise Tier, no vendor switch required. LigoLab's tiered LIS model for pricing and functionality grows with you.

How do we know if the Advanced Tier is the right fit?

Speak with a LigoLab product specialist. They'll assess your lab workflow, size, and goals and tell you honestly which tier fits best.