LigoLab’s Enterprise Tier: Advanced Flexibility, Control, and Scalability for Wide-Ranging and Complex Regional and National Laboratories

This fourth blog post covers LigoLab's new tiered pricing model for its laboratory information system software, with a focus on the Enterprise Tier. In case you missed the previous three posts, links are included below:

• Essential Tier: A reliable laboratory information system solution designed to meet the basic needs of small laboratories specializing in pathology, molecular, and reference lab testing.
• Professional Tier: Includes modules and features from the Essential Tier plus more sophisticated LIS software solutions for laboratory workflow management, interoperability, and operational informatics.
• Advanced Tier: A formidable lab information system solution that leaves other LIS systems in its wake by offering top-level efficiency, customization, automation, and operational intelligence.

Discover More: LigoLab Helps Lab Directors Get a Healthy Return on Their Laboratory Information System (LIS) Investment

Breaking Away from One-Size-Fits-All Laboratory Information System: A Tiered, Partnership-Driven Approach to Lab Growth

As documented in our three previous posts, a one-size-fits-all mentality continues to dominate the laboratory industry. Unfortunately, most laboratory information system vendors aren't interested in learning about a medical lab's unique requirements or customizing their LIS system software to optimize operations. They're interested in making the sale and would prefer not to hear from the customer again afterward. 

This is where LigoLab sets itself apart from other laboratory information system companies. Instead of selling an inflexible legacy LIS lab platform with hidden costs for adding seats or modules, LigoLab establishes long-term laboratory partnerships by aligning with customers on their budget and growth goals.

That's why LigoLab created four-tiered pricing for its LIS software, with each tier perfectly suited to distinct requirements, workflows, and stages of business development.

Discover More: LigoLab Informatics Platform - Uniquely Designed to Deliver Maximum Value

The Enterprise Tier: Laboratory Information System Software Built for Regional and National Laboratories

LigoLab's Enterprise Tier is an ideal fit for regional and national clinical laboratories that require total integration across multiple departments or sites, highly customizable workflows, and broad scalability.

In addition to incorporating all modules available within the Essential, Professional, and Advanced Tiers, the Enterprise Tier includes even more advanced laboratory information system functions.

Enterprise Tier Modules and Features

Auto Case Assignment

The Auto Case Assignment module streamlines case distribution to pathologists, ensuring assignments are fair, balanced, and efficient. It optimizes team workload, reduces delays, and helps labs meet compliance and quality standards by factoring in several key criteria:

• Licensure: Cases are assigned only to pathologists with the appropriate license, eliminating compliance risk.
• Specialization: The module matches cases to pathologists' specialties and experience, offering faster, more accurate diagnostics, and optimal use of each team member's skills.
• Customer Preference: The module can prioritize specific pathologists at the client's request. It adds a personalized service level, increasing client loyalty and satisfaction.
• Case Weight: The team considers the complexity of each case to distribute workload evenly across pathologists.
• Case Loads: The module tracks the total cases each pathologist has handled to prevent undue stress and maintain manageable workloads.

The Auto Case Assignment module also integrates with pathology management software scheduling systems (such as QGenda), aligning assignments with each pathologist’s availability and location. This integration maximizes operational efficiency, reduces scheduling conflicts, and improves turnaround time.

Discover More: The Role of Anatomic Pathology Software in Optimizing Laboratory Workflow Management

Pathologists Scheduling

LigoLab's Pathologists Scheduling feature coordinates pathologist availability and work assignments directly within the laboratory information system, reducing dependence on third-party scheduling systems.

This feature centralizes all pathologist scheduling, providing a clear view of who is available, for what activities, and where. It enhances visibility, ensures optimal coverage, and reduces scheduling conflicts for meetings, frozen-section support, or time off.

How Pathologists Scheduling Works with Auto Case Assignment

Pathologists Scheduling works directly with the Auto Case Assignment module by providing real-time data on each pathologist’s availability and location. Together, these features intelligently assign cases to balance workloads, improve efficiency, and reduce turnaround time.

Internal scheduling gives medical laboratories more control and coordination among pathologists. It increases workforce efficiency, reduces miscommunication, and manages both availability and assignments in a single lab organization software system.

Automation Engine

The Automation Engine elevates the laboratory information system's automation capabilities by enabling LIS lab personnel to create complex decision-support trees that chain existing rules into multi-step automated workflows.

For example, an LIS system admin could create a decision support tree that automatically assigns specific tests based on initial results and patient demographics. It could also establish an automated laboratory billing process that automates lab revenue cycle management, based on payer rules and patient data, from claim submission through remittance processing. Additionally, you can configure the Automation Engine to automatically enforce quality control protocols, flag exceptions, and trigger corrective actions without manual intervention.

By reducing the need for manual intervention, this engine creates automated labs, minimizes human error, ensures consistent and accurate decision-making, reduces turnaround times, and improves patient care.

Discover More: Enhancing Laboratory Workflow Efficiency with Advanced Billing Automation - A Look at LigoLab's LIS & RCM Solution

Patient Portal

The Patient Portal is a pathology lab software application designed to help laboratories comply with patients' legal rights to access their healthcare information under HIPAA and CLIA regulations.

The Patient Portal is a secure, user-friendly platform where patients can view, download, or print their lab test results. After identity verification, patients gain access to clearly formatted reports that highlight key findings for better understanding.

The portal reduces the lab's administrative burden by automating report delivery, thereby eliminating time spent responding to individual patient requests. It is built with scalability in mind, handling many simultaneous requests to ensure all patients can access their reports quickly.

TestDirectly: Beyond the Patient Portal

In addition to the Patient Portal, LigoLab has developed a comprehensive direct-to-consumer lab-testing platform, called TestDirectly (TestDirectly.com). The application, which requires a separate license, goes beyond simple result retrieval, empowering patients to place direct-to-consumer lab testing orders, schedule appointments, and receive consumer lab reports digitally.

TestDirectly enables laboratories to tap into the growing consumer-driven healthcare market, diversify revenue streams, enhance patient satisfaction, and expand market reach.

Discover More: Highlighting the Versatility of the TestDirectly Direct-to-Consumer Lab Testing Portal

Interface Engine

The Interface Engine is a powerful and versatile bridge for establishing seamless interoperability with external laboratory software systems, facilitating bidirectional data flow between LigoLab and electronic health records (EHRs), government agencies, lab billing/lab RCM management companies, and analyzers.

The Interface Engine supports all standard healthcare data formats, including HL7, CCD, CDA, FHIR, XML, JSON, and ASTM, and can efficiently handle multiple simultaneous interfaces.

A distinctive advantage of the Interface Engine is its ability to empower laboratory teams to build their own interfaces. With intuitive, user-friendly tools, teams can design and implement data integration workflows without relying on external IT support or specialized interface developers, thereby enabling rapid adjustment as requirements evolve.

Discover More: LigoLab Delivers the Interoperability Needed to Transform Medical Laboratories into Thriving Businesses

Scheduled Reports

The Scheduled Reports feature enables laboratories to automate the delivery of operational, statistical, and financial reports directly from the LigoLab platform. Users can schedule both out-of-the-box statistical reports and highly configurable dynamic reports to run automatically at predefined intervals (daily, weekly, monthly, or custom timeframes), eliminating the need for manual report generation.

Reports can be automatically emailed to designated recipients or downloaded to specified file locations, with no limit on the number of reports a laboratory can configure. This flexibility enables each department, customer, or stakeholder to receive customized reports aligned with their specific workflow and information needs.

The feature supports the diverse reporting of use cases, including performance monitoring, customer deliverables, compliance tracking, quality assurance metrics, and management oversight. All scheduling is managed within the lab information system, providing centralized control over reporting infrastructure and improving operational visibility across the organization.

Auto Coding

The Auto Coding module streamlines and automates CPT and ICD coding, intelligently assigning the appropriate codes based on specific procedures and diagnoses identified during laboratory testing and analysis.

The module adheres to the latest coding standards and guidelines, ensuring compliance and full revenue capture. It is powered by both traditional rule-based algorithms and innovative Machine Learning and Natural Language Processing technologies, enabling the LIS system to analyze unstructured data, understand context, and become more precise over time.

This advanced technology turns Auto Coding into a robust and flexible tool that reduces the risk of coding errors, eliminates missed laboratory billing opportunities, and optimizes revenue capture across high-volume lab operations.

Discover More: The Power of Integration - Unleashing the Potential of LigoLab's LIS & Lab RCM System

Single Sign On (SSO)

LigoLab's Single Sign-On LIS software solution provides a streamlined, secure user experience by empowering users to authenticate with a single login credential, significantly simplifying the login process while maintaining high security.

The SSO solution integrates seamlessly with your organization’s local LDAP or Active Directory services, providing a centralized authentication framework that allows IT teams to efficiently manage, monitor, and control user access. This reduces the risk of unauthorized entry and strengthens your organization’s overall security posture.

In addition to local directory integration, LigoLab supports modern identity providers and authentication platforms, including Apple, Microsoft Entra ID, and third-party solutions such as Duo Security and Okta. This flexibility allows organizations to align authentication with their existing infrastructure and security policies.

Dedicated Account  Manager

For Enterprise Tier customers, LigoLab provides a Dedicated Account Manager who serves as a single point of contact, ensuring a smooth, seamless, and personalized experience.

The Dedicated Account Manager is responsible for understanding the customer's unique needs, objectives, and workflows, and is the key resource in implementing, adjusting, and optimizing LigoLab's features in the lab over time.

Continuous Improvement Support

Enterprise Tier customers also gain access to the Continuous Improvement department, a specialized team that regularly reviews each client's clinical lab workflow, identifies areas for improvement, recommends best practices, and ensures customers are leveraging the platform's full potential.

This combination of a Dedicated Account Manager and Continuous Improvement access means Enterprise Tier customers receive not just advanced LIS software, but a strategic partnership committed to continual enhancement.

Discover More: Navigating the Future of Pathology - The LigoLab Advantage

LigoLab: Changing the Way Laboratory Information System Companies Do Business 

LigoLab knows and wants what's best for its laboratory partners.

That's why the enterprise medical LIS company developed its comprehensive and agile laboratory information system software with advanced features and a tiered pricing model that enables customers to migrate to new functionality, complexity, and scalability as they mature.

LigoLab does what homegrown and legacy laboratory information systems cannot. Its LIS medical solutions evolve as a laboratory grows and becomes more complex, providing features and support as required while guiding customers from start-up to enterprise organizations.

Ready to experience LigoLab's highest level of modules, features, and services? 

Contact us today to learn more about the Enterprise Tier.

Don’t Wait: Speak With A Ligolab Product Specialist 

Frequently Asked Questions About LigoLab's Enterprise Tier

What is the Enterprise Tier?

The Enterprise Tier is LigoLab's most comprehensive laboratory information system software solution, designed for regional and national clinical laboratories that require total integration across multiple departments or sites, highly customizable workflows, and broad scalability. It includes all modules from the Essential, Professional, and Advanced Tiers, plus additional enterprise-level features such as Auto Case Assignment, Pathologists Scheduling, Automation Engine, Scheduled Reports, and a Dedicated Account Manager.

What is Auto Case Assignment, and how does it work?

Auto Case Assignment is a module that automatically distributes cases to pathologists based on licensure, specialization, client preferences, case complexity, and current workload. It works directly with LigoLab's Pathologists Scheduling feature to factor in real-time availability, ensuring every case reaches the most qualified and available pathologist without manual intervention.

How does Pathologists Scheduling differ from third-party scheduling tools?

LigoLab's Pathologists Scheduling feature brings scheduling directly into the laboratory information system, eliminating the need for separate third-party scheduling systems. It tracks pathologists' availability across all professional activities, including meetings, conferences, frozen-section coverage, and time off. 

What is the Scheduled Reports feature, and what types of reports can it automate?

Scheduled Reports enables laboratories to automate the delivery of operational, statistical, and financial reports at predefined intervals. 

What is Auto-Coding, and how does it use AI?

Auto Coding automatically assigns CPT and ICD codes based on procedures and diagnoses identified during lab testing. It combines traditional rule-based algorithms with Machine Learning and Natural Language Processing technologies, enabling the LIS system to analyze unstructured data, understand clinical context, and improve in accuracy over time. 

What support does LigoLab provide to Enterprise Tier customers beyond the software?

Enterprise Tier customers receive a Dedicated Account Manager who serves as their single point of contact for all platform needs. They also gain access to LigoLab's Continuous Improvement department.