Leveraging LigoLab for Optimal Return on Investment: An LIS System Guide for Lab Directors

In an industry often viewed as commoditized, what is the fundamental value proposition that your independent clinical laboratory or pathology group can offer to its customers?

That’s a question that all lab directors and managers should be asking themselves if the goal is to grow net revenue and become more profitable while providing premium patient care in an already ultra-competitive and dynamic environment. 

In an industry such as this, which employs board-certified medical directors and processes the same types of clinical tests on the same analytical instruments, what differentiates one lab from the others?

“It’s the added value the lab can deliver to its customers; this is where the lab’s laboratory information system and its partnerships can enable it to be a modern information-driven organization,” said Suren Avunjian, LigoLab’s CEO, who for nearly two decades has brought a much-needed business-oriented approach to advanced pathology report software.

According to Avunjian, there are four key questions that all laboratorians should ask before licensing medical laboratory information system software, thereby ensuring a healthy return on their investment.

Discover More: Best LIS Software - Maximize Growth With Cutting-Edge Pathology Lab Management Software

Question #1: How Does an Advanced Laboratory Information System Create Market Differentiation?

In the competitive landscape of medical laboratories, differentiation is crucial, and the primary differentiator lies in the laboratory information system’s ability to organize and manage these operations.

“First off, laboratories need a way to differentiate, and the key way to do this is through their laboratory information systems running their operations. The big differentiator is the LIS software and its feature sets, and this enables advanced functionality that helps labs better support, sustain, and grow their customer bases.” 

- Suren Avunjian, LigoLab CEO

The Power of Modern Laboratory Information System Software in Laboratory Differentiation

According to Avunjian, modern laboratory information systems and their feature sets are differentiators. They enable advanced functionality that helps medical labs:

• Better support and retain their customer bases
• Sustain their operations with a more efficient pathology lab management  
• Grow their test menu

This differentiation is about standing out in the market and providing superior services that directly impact patient care and customer satisfaction.

For example, Avunjian noted that the comprehensive LigoLab Informatics Platform addresses the many unique aspects that providers often require.

“Our all-in-one medical LIS and laboratory billing platform gives users the power to intuitively configure preferences, rules, and automation to support all customer preferences. This translates into quicker turnaround times, which remains a huge factor for labs. Faster results and bespoke reports equal happier customers and better patient care.”

- Suren Avunjian, LigoLab CEO

Discover More: How LigoLab's Pathology Lab Software Supports Lab Report Customization and Client Preferences

LigoLab’s LIS System Advantage: Delivering Value Beyond Speed

The LigoLab platform offers more than just speed; it provides a level of customization and flexibility unparalleled in the LIS lab industry. 

The platform’s unique laboratory information system functions allow independent labs to tailor their operations to meet the diverse needs of their customers, thereby enhancing customer satisfaction and loyalty.

• Powering Innovation in Lab Operations: The LIS system’s customization capabilities empower labs to innovate their operations. Labs can experiment with new processes, introduce novel services, and optimize their clinical lab workflow, all within the flexible framework provided by the pathology lab software platform. This ability to be agile is a powerful differentiator in the market, setting labs equipped with LigoLab’s LIS healthcare and laboratory billing solutions apart from their competitors.
• Driving Growth and Profitability: By enhancing customer satisfaction, strengthening customer relationships, and enabling innovation, the LigoLab platform ultimately drives growth and profitability. Labs equipped with the platform can expand their customer base, increase their revenue, and improve their bottom line, making LigoLab’s LIS software a valuable investment for any lab.

Discover More: How Best Practices and Advanced Laboratory Information System Technology Help Ensure Optimized Lab Workflow Management

Question #2: Can the Laboratory Information System Serve as One Source of Truth?

A comprehensive and advanced medical LIS software should provide market differentiation and serve as a single source of truth for all data, supporting every department, role, and lab workflow.

LigoLab Informatics Platform: A Comprehensive LIS Software Solution

“LigoLab Informatics Platform is the most comprehensive LIS software for growing laboratories. We provide lab operators with an end-to-end LIS system and advanced laboratory billing solutions, giving them the advantages of one source of truth.”

- Suren Avunjian, LigoLab CEO

The LigoLab platform is a fully featured lab information system designed for growing laboratories. It offers:

• An end-to-end pathology management software solution for lab operators, including a laboratory billing (lab revenue cycle management) module and support for modern digital pathology solutions.
• A single source of truth for all laboratory data.

This comprehensive lab information system stores all patient and specimen data in one powerful database and LIS software infrastructure, eliminating data silos and the need for multiple integrations with middleware and other disparate laboratory software systems.

“The word “Ligo” means “to unite” or “to connect” in Latin, and that’s our philosophy, to provide one solution and one LIS software vendor to manage all of the data that flows into and out of the laboratory, enabling labs to become super-efficient and lab operators to focus on what they do best.”

- Suren Avunjian, LigoLab CEO

Modules & Engines: The Building Blocks of LigoLab’s Laboratory Information System

The LigoLab platform features lab information system modules for anatomic pathology (anatomic pathology LIS), clinical laboratory (healthcare LIS), molecular diagnostics (molecular LIS), lab revenue cycle management (lab RCM), and direct-to-consumer lab testing (TestDirectly and TestDirectly.com). 

Discover More: Why Integrated LIS System and Lab RCM Software is a Catalyst for Growth

These pathology software modules are supported by several additional supporting modules and supporting engines, making LigoLab’s LIS system both comprehensive and adaptable.

Supporting Modules:

• Specimen Handling
• Provider Outreach
• Patient Portal
• Document Imaging
• Send-out Tracking
• Customer Service Management (CSM)
• Digital Pathology
• Business Intelligence

Supporting Engines:

• Workflow Designer
• Interface Engine
• Reporting and Distribution Engines
• Rule and Automation Engines
• Voice Dictation and Control (supports pathology dictation software)

Discover More: How the Best LIS Software Helps Pathologists Sign Out Anatomic Pathology Cases Faster

LigoLab: A True Lab Information System Partner for Growth & Efficiency

LigoLab is a lab information system partner that can replace multiple outdated laboratory software systems, eliminating barriers that prevent data integrity and promoting growth. 

“We’re a LIS system partner that understands every laboratory is unique. That's why we made our LIS system comprehensive and extremely flexible.”

- Suren Avunjian, LigoLab CEO

Recognizing that every independent clinical laboratory and pathology practice is unique, LigoLab has designed its LIS system to allow customers to tailor the LIS pathology solution to their specific needs, enhancing efficiency and allowing lab operators to focus on what they do best.

White Paper: What To Do When Your Laboratory Information System Is Sunsetting

Question #3: Is the Laboratory Information System Software Highly Configurable?

Flexibility is a factor that separates modern laboratory information systems from other traditional LIS model options. Flexibility allows labs to adapt to changing needs and demands, providing a competitive edge.

LigoLab’s LIS System: A Model of Flexibility for Pathology  Lab Management

LigoLab’s LIS laboratory information system offering stands out in the industry for its high configurability. 

“Of course, we are always available to help our customers as needed, but what they love the most is the platform’s flexibility. Once trained, they can make configuration changes on the fly without any IT assistance.”

- Suren Avunjian, LigoLab CEO

LigoLab’s enterprise-level LIS system software includes medical laboratory solutions that allow users to modify report template configurations and platform rules.

• User-Centric Configuration: What truly differentiates LigoLab is the control it places in the hands of its users. After training, staff can independently make real-time configuration changes, streamlining operations and boosting both efficiency and engagement through greater ownership.
• Cost-Effective Adjustments: For most LIS systems, even minor configuration adjustments require IT and external assistance, which can be prohibitive in terms of time and cost. However, with LigoLab's advanced pathology management software, users can make these adjustments themselves, resulting in significant savings.

Adapting to Change: The LigoLab Advantage

LigoLab’s pathology lab reporting software is built for adaptability in a constantly evolving healthcare landscape. This flexibility was put to the test during the COVID-19 pandemic, when many LigoLab customers scaled rapidly—without experiencing downtime—thanks to the platform’s modern, resilient design.

“During the pandemic, many of our customers experienced rapid growth because they could swiftly adapt to the new clinical lab workflow made necessary by COVID-19. Credit goes to LigoLab and our customers for having the entrepreneurial spirit and the foundation to adapt quickly to those changes.” 

- Suren Avunjian, LigoLab CEO

Question #4: Does the Laboratory Information System Create Barrier-Breaking Efficiency?

Efficiency is another critical factor in any laboratory operation; it’s a game-changer. A highly efficient and modern LIS laboratory information system can spur growth, eliminate mistakes, and break down barriers to scalability and compliance.

LigoLab’s Medical LIS & Lab RCM Platform: Driving End-to-End Efficiency

LigoLab’s all-in-one medical LIS and lab RCM platform creates end-to-end efficiency within a laboratory, serving as a powerful force that drives growth and eliminates mistakes. 

Efficiency comes from two key factors:

• Rule-driven automation that coordinates workflows across every department.
• Robust functionality, rock-solid reliability, and effortless scalability.

“Many of our lab partners migrated from homegrown or legacy LIS systems that lacked functionality, reliability, and scalability. Our platform drives lab workflow and helps laboratories attain the highest levels of efficiency and become virtually error-free.”

- Suren Avunjian, LigoLab CEO

Industry Insights: The Rise and Fall of CoPath LIS - A Legacy Casualty of the Modern Lab Information System Era

Overcoming Legacy Laboratory Information System Software Limitations & Enhancing Scalability

Many of LigoLab's lab partners previously relied on homegrown or legacy LIS systems that fell short of essential functionality, reliability, and scalability. These limitations often resulted in bottlenecks and barriers, preventing labs from achieving their desired scalability and compliance.

“That’s why lab directors implement laboratory information systems like ours. It’s because they’ve hit a limit on how much they can grow and process with their current LIS systems and the manual workarounds, and they need modern LIS software that will help them break that artificial ceiling that’s holding them back as an organization.”

- Suren Avunjian, LigoLab CEO

The LigoLab platform offers a significant upgrade from these legacy laboratory information systems. With LigoLab’s LIS software solutions, independent clinical labs and pathology groups can reach their full potential as organizations, achieving growth and compliance previously out of reach.

Discover More: Navigating the Future of Pathology - The LigoLab Advantage

Measuring ROI from LIS System Investments

Determining the ROI of a laboratory information system investment is crucial for lab directors and managers. But how exactly should this be measured?

“The best way to measure ROI is if a lab can scale without adding full-time equivalents (FTE). Without fail, when our new customers first deploy our LIS pathology platform, they quickly realize that they can take on more business without adding personnel.”

- Suren Avunjian, LigoLab CEO

The Direct & Indirect Benefits of the Best Laboratory Information System Software

After implementing LigoLab’s pathology information system, customers enjoy several direct and indirect benefits:

• Heightened data visibility for quick and informed decision-making.
• A single source of truth for better lab data management.
• Increased revenue without additional operating costs.
• Better staff retention.
• Improved turnaround times (TAT).
• Better customer service and satisfaction.
• A reduction in errors.
• A decrease in compliance risk.

The LigoLab Advantage: No Need for Multiple Laboratory Software Systems

An all-in-one medical LIS with advanced laboratory billing solutions can manage and support multiple disciplines and lab revenue cycle management, creating a significant competitive advantage. 

This advantage translates into a value proposition for today and a future-ready growth plan for tomorrow.

“Even if a lab is just doing pathology today, that lab’s leadership knows that with our LIS lab platform, there is the potential to bring on other types of testing and a fully integrated lab revenue cycle management module without having to go and buy another system.”

- Suren Avunjian, LigoLab CEO

With LigoLab's game-changing LIS software, labs can add new tests and disciplines without a huge and costly implementation process or the need to synchronize multiple laboratory software systems.

“I can go on for hours talking about the disadvantages of having multiple software systems.”

- Suren Avunjian, LigoLab CEO

Discover More: Six Reasons Why You Should Choose an Integrated Laboratory Billing Solution for Your Medical Lab

LigoLab's Tiered Pricing Model: Rewarding Growth & Fostering Long-Term Success

Choosing the best LIS software involves selecting one that aligns with a laboratory's long-term goals. This alignment is often reflected in the pricing model presented by the best laboratory information system companies. 

LigoLab's tiered pricing model (linked below) is designed to share risk, reward growth, foster long-term partnerships, and provide exceptional value.

Discover More: LigoLab Informatics Platform: Uniquely Designed to Deliver Maximum Value

A Client-Centric LIS Lab Pricing Model

LigoLab's LIS software pricing model is uniquely designed with the client's growth and prosperity in mind. This LIS model is not just about cost; it's about investing in your lab's future success. 

“We believe in aligning and partnering with our clients. That’s why we set up a tiered pricing model with relatively small upfront costs.”

- Suren Avunjian, LigoLab CEO

Here's how it adds value:

• Tailored to Your Lab's Needs: The LIS software pricing model is based on your lab's monthly volume and the type of testing being processed within the LIS lab solution.
• Minimal Upfront Costs: LigoLab understands the financial constraints that many labs face. That's why they've designed their pricing model with relatively small upfront costs for training and implementation.
• An Incentive for Continuous Enhancement: As your lab grows and prospers, so does LigoLab’s level of LIS software support. This unique alignment of interests is a real incentive for LigoLab to continually enhance its platform with regular updates and improvements that add value to your operations.
• A Partnership for Growth: With LigoLab's LIS system, you're not just purchasing pathology lab report software but entering into a true partnership. LigoLab is committed to your lab's growth and success, and its pricing model (low upfront costs and aligned pricing) reflects this commitment.

Discover More: What You Need to Know Before Contracting with a Laboratory Information System (LIS) Company

A Partnership Approach to Client Relationships

LigoLab's approach to client relations is fundamentally different (when compared with other laboratory information system vendors). The pathology management software company views each interaction as an opportunity to add value, strengthen the partnership, and enhance client satisfaction. 

“It’s a very different LIS model than our competitors, who, after selling to clients, would rather deal with them as little as possible because they see that as an extra cost.”

- Suren Avunjian, LigoLab CEO

Here's how this approach benefits your lab:

• Active Engagement: Unlike competitors who may limit interaction after the sale, LigoLab maintains active engagement with clients, encouraging business growth and suggestions for LIS system enhancements. They view every interaction as an opportunity to understand your needs, provide support, and add value to your lab business.
• Value-Added interactions: Each interaction with LigoLab is an opportunity for value addition. Whether providing support, understanding your evolving needs, or sharing insights for improvement, LigoLab uses every touchpoint to enhance your experience and operations.
• Strengthening Partnerships: LigoLab believes in building strong partnerships with its clients. They are committed to your lab's success and work closely with you to ensure their pathology lab software platform meets your needs and contributes to your growth.

Proven Track Record & Transparent Pricing

LigoLab's nearly 20 years of business success and transparent LIS software pricing model demonstrate their commitment to building trust and delivering value to their clients. 

“For us, every interaction is an investment back into our LIS company.”

- Suren Avunjian, LigoLab CEO

Here's how this commitment benefits your lab:

• Proven Track Record: LigoLab has a proven track record of client satisfaction and retention.
• Serving All Laboratories: LigoLab serves a range of independent anatomic pathology groups and clinical and reference laboratories. 
• Transparent Pricing: LigoLab offers transparent tiered pricing with no hidden fees. This means you know exactly what you're paying for, with no surprises or unexpected costs for upgrades, more seats, modules, and support.

The combination of a growth-oriented tiered pricing, a partnership approach to client relationships, and a proven track record of client satisfaction makes LigoLab an unmatched value proposition among laboratory information system vendors.

Discover More: Watch Testimonial Videos from Satisfied LigoLab Customers 

Unparalleled Customer Service & Support: A Key Differentiator

LigoLab's commitment to customer service is a cornerstone of its long-term client partnerships. 

This dedication is evident in its customer support for LIS system implementation, go-live, and beyond.

24/7 Coverage: A Partner in Your LIS System Success

LigoLab provides its lab partners with unlimited support delivered by its best-in-class personnel. This 24/7 level of dedication to the customer isn’t the norm within the industry. 

However, it aligns perfectly with LigoLab's core belief of being a partner that takes full responsibility for all lab information system needs.

Discover More: Market Differentiation and Unmatched Customer Service: Two Major Reasons Why You Should Consider LigoLab for Your LIS System Upgrade

Quality & Responsiveness: The Cornerstones of Excellent LIS System Service

“Our partnership philosophy continues to serve us well, as does our belief that the quality and the responsiveness of the support we offer are equally important as the LIS software itself. I don’t think anyone can match the level of service we provide our customers. It’s a driving force that’s led to mutual success for our partners and us in the marketplace.”

- Suren Avunjian, LigoLab CEO

This means that with LigoLab, you get an advanced LIS software solution and a dedicated LIS lab partner committed to your success. This level of service has led to mutual success for LigoLab and its clients in the marketplace.

LigoLab provides its customers with a powerful all-in-one medical LIS and laboratory billing solutions that take full responsibility for all laboratory data and acts as a lab’s informatics department. This includes delivering unlimited customization, support, and maintenance. 

White Paper: Comparing LigoLab Informatics Platform with Legacy Laboratory Information System Software

Ready to Learn More About LigoLab’s LIS Software and Lab RCM Solutions?

See how LigoLab can help you achieve your laboratory’s growth goals by connecting with a product specialist for a free consultation. 

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