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Leveraging LigoLab for Optimal Return on Investment: An LIS System Guide for Lab Directors
September 6, 2024
In an industry often viewed as commoditized, what is the fundamental value proposition that your independent clinical laboratory or pathology group can offer to its customers?
That’s a question that all lab directors and managers should be asking themselves if the goal is to grow net revenue and become more profitable while providing premium patient care in an already ultra-competitive and dynamic environment.
So in an industry like ours that employs board-certified medical directors and processes the same types of clinical tests on the same analytical instruments, what differentiates one lab from the others?
“It’s the added value the lab can deliver to its customers; this is where the lab’s laboratory information system (LIS system, medical LIS) and its partnerships can enable the lab to be a modern information-driven organization,” said Suren Avunjian, LigoLab’s CEO, who for nearly two decades has brought a much-needed business-oriented approach to advanced pathology reporting software.
According to Avunjian, there are four key questions that all laboratorians should ask before licensing LIS system software, thereby ensuring a healthy return on their investment.
Learn More: Best LIS Software - Maximize Growth With Cutting-Edge Pathology Lab Management Software
Question #1: How Does an Advanced Laboratory Information System Provide Market Differentiation?
In the competitive landscape of medical laboratories, differentiation is crucial, and the primary differentiator lies in the laboratory information system’s ability to organize and manage these operations.
“First off, laboratories need a way to differentiate, and the key way to do this is through their laboratory information systems running their operations. The big differentiator is the LIS software and its feature sets, and this enables advanced functionality that helps labs better support, sustain, and grow their customer bases.”
- Suren Avunjian, LigoLab CEO
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The Power of Modern Laboratory Information System Software in Laboratory Differentiation
According to Avunjian modern laboratory information system software and its feature sets are differentiators. They enable advanced functionality that helps medical labs:
- Better support and retain their customer bases
- Sustain their operations with a more efficient lab workflow
- Grow their test menu and customer bases
This differentiation is about standing out in the market and providing superior services directly impacting patient care and customer satisfaction.
For example, Avunjian noted that the LigoLab Informatics Platform addresses the many unique aspects that providers often require.
“Our all-in-one medical LIS and laboratory billing platform gives users the power to intuitively configure preferences, rules, and automation to support all customer preferences. This translates into quicker turnaround times, which remains a huge factor for labs. Faster results and bespoke reports equal happier customers and better patient care.”
- Suren Avunjian, LigoLab CEO
Learn More: How LigoLab's Pathology Lab Software Supports Lab Report Customization and Client Preferences
The LigoLab LIS System Advantage: Delivering Value Beyond Speed
The LigoLab platform offers more than just speed; it provides a level of customization and flexibility unparalleled in the LIS lab industry.
The platform’s unique LIS system features allow independent labs to tailor their operations to meet the diverse needs of their customers, thereby enhancing customer satisfaction and loyalty.
- Powering Innovation in Lab Operations: LigoLab LIS system customization capabilities empower labs to innovate their operations. Labs can experiment with new processes, introduce novel services, and optimize their clinical lab workflow, all within the flexible framework provided by the pathology software platform. This ability to be agile is a powerful differentiator in the market, setting labs equipped with LigoLab’s LIS healthcare and laboratory billing solutions apart from their competitors.
- Driving Growth and Profitability: By enhancing customer satisfaction, strengthening customer relationships, and enabling innovation, the LigoLab platform ultimately drives growth and profitability. Labs equipped with the platform can expand their customer base, increase their revenue, and improve their bottom line, making LigoLab’s lab pathology software a valuable investment for any lab.
Question #2: Can the Laboratory Information System Serve as One Source of Truth?
A comprehensive and advanced medical LIS should provide market differentiation and serve as a single source of truth for all data, supporting every department, role, and lab workflow.
LigoLab Informatics Platform: A Comprehensive LIS System Software
“LigoLab Informatics Platform is the most comprehensive LIS solution for growing laboratories. We provide lab operators with end-to-end LIS system and laboratory billing solutions giving them the advantages of one source of truth.”
- Suren Avunjian, LigoLab CEO
The LigoLab platform is a fully-featured laboratory information system designed for growing laboratories. It offers:
- An end-to-end pathology management software solution for lab operators including a laboratory billing module and support for digital pathology solutions.
- A single source of truth for all laboratory data.
This comprehensive lab information system stores all patient and specimen data in one powerful database and LIS software infrastructure, eliminating data silos and the need for multiple integrations with middleware and other disparate laboratory software systems.
“The word “Ligo” means “to unite” or “to connect” in Latin, and that’s our philosophy, to provide one solution and one LIS software vendor to manage all of the data that flows into and out of the laboratory, enabling labs to become super-efficient and lab operators to focus on what they do best.”
- Suren Avunjian, LigoLab CEO
Modules & Engines: The Building Blocks of LigoLab’s Laboratory Information System
The LigoLab platform includes pathology information system modules for anatomic pathology (anatomic pathology LIS), clinical laboratory (healthcare LIS), molecular diagnostics (molecular LIS), lab revenue cycle management (lab RCM), and direct-to-consumer lab testing (TestDirectly and TestDirectly.com).
Learn More: Why Integrated LIS System and Lab RCM Software is a Catalyst for Growth
These pathology lab software modules are supported by several additional supporting modules and supporting engines, making LigoLab’s LIS system software the most comprehensive available. These laboratory information system functions include:
Supporting Modules:
- Specimen Handling
- Provider Outreach
- Patient Portal
- Document Imaging
- Send-out Tracking
- Customer Relationship Management (CRM)
- Digital Pathology
- Business Intelligence
Supporting Engines:
- Workflow Designer
- Interface Engine
- Reporting and Distribution Engines
- Rule and Automation Engines
- Voice Dictation and Control (supports pathology dictation software)
LigoLab: A True Lab Information System Partner for Growth & Efficiency
LigoLab is a lab information system partner that can replace multiple outdated software systems within a lab, eliminating barriers that prevent data integrity and promoting growth.
“We’re a lab information system partner that understands every laboratory is unique. That's why we made our LIS system comprehensive and extremely flexible.”
- Suren Avunjian, LigoLab CEO
Recognizing that every independent clinical laboratory and pathology practice is unique, LigoLab has designed its LIS system to allow customers to tailor the medical LIS to their specific needs, enhancing efficiency and allowing lab operators to focus on what they do best.
Question #3: Is the Laboratory Information System Software Highly Configurable?
Flexibility is a critical factor that sets modern LIS systems apart. Flexibility allows labs to adapt to changing needs and demands, providing a competitive edge.
LigoLab’s LIS System: A Model of Flexibility for Pathology Lab Management
LigoLab’s LIS laboratory information system offering stands out in the industry for its high configurability.
“Of course, we are always available to help our customers as needed, but what they love the most is the platform’s flexibility. Once trained, they can make configuration changes on the fly without any IT assistance.”
- Suren Avunjian, LigoLab CEO
LigoLab’s enterprise-level LIS system software includes medical laboratory solutions that allow users to modify report template configurations and platform rules.
- User-Centric Configuration: What sets LigoLab apart is the power it gives to its users. Once trained, users can make configuration changes on the fly. This user-centric approach enhances operational efficiency, fostering a sense of ownership and engagement.
- Cost-Effective Adjustments: In most LIS systems, even minor configuration adjustments require IT and external assistance, which can be prohibitive in terms of time and cost. However, with LigoLab's pathology software, users can make these adjustments themselves, resulting in significant savings.
Adapting to Change: The LigoLab Advantage
LigoLab pathology lab software is designed to adapt as the environment changes. This adaptability was evident during the COVID-19 pandemic when many LigoLab customers experienced rapid growth and yet experienced no downtime thanks to the LIS software vendor’s modern solution.
“During the pandemic, many of our customers experienced rapid growth because they could swiftly adapt to the new lab workflow made necessary by COVID-19. Credit goes to our LIS company and customers for having the entrepreneurial spirit and the foundation to adapt quickly to those changes.”
- Suren Avunjian, LigoLab CEO
Question #4: Does the LIS Laboratory Information System Create Barrier-Breaking Efficiency?
Efficiency is another critical factor in any laboratory operation; it’s a game-changer. A highly efficient and modern LIS laboratory information system can spur growth, eliminate mistakes, and break down barriers to scalability and compliance.
LigoLab’s Medical LIS & Lab RCM Platform: Driving End-to-End Efficiency
LigoLab’s medical LIS and lab RCM platform creates end-to-end efficiency within a laboratory, serving as a powerful force that drives growth and eliminates mistakes. This efficiency is achieved through:
- Lab workflow from multiple departments driven by automation and rules.
- High levels of functionality, reliability, and scalability.
“Many of our lab partners migrated from homegrown or legacy LIS systems that lacked functionality, reliability, and scalability. Our platform drives lab workflow and helps laboratories attain the highest levels of efficiency and become virtually error-free.”
- Suren Avunjian, LigoLab CEO
Overcoming Legacy Lab Information System Software Limitations & Enhancing Scalability
Many of LigoLab's lab partners previously relied on homegrown or legacy systems that fell short of essential functionality, reliability, and scalability. These limitations often resulted in bottlenecks and barriers, preventing labs from achieving their desired scalability and compliance.
“That’s why lab directors implement lab information systems like ours. It’s because they’ve hit a limit on how much they can grow and process with their current LIS systems and the manual workarounds, and they need LIS software that will help them break that artificial ceiling that’s holding them back as an organization.”
- Suren Avunjian, LigoLab CEO
The LigoLab platform offers a significant upgrade from these legacy laboratory information systems. With LigoLab’s pathology software solutions, independent clinical labs and pathology groups can reach their full potential as organizations, achieving growth and compliance previously out of reach.
Measuring ROI from LIS System Investments
Determining the ROI of a laboratory information system investment is crucial for lab directors and managers. But how exactly should this be measured?
“The best way to measure ROI is if a lab can scale without adding FTEs. Without fail, when our new customers first deploy our LIS pathology platform, they quickly realize that they can take on more business without adding personnel.”
- Suren Avunjian, LigoLab CEO
The Direct & Indirect Benefits of LigoLab’s LIS System
After implementing LigoLab’s lab information system, customers enjoy several direct and indirect benefits:
- Heightened data visibility for quick and informed decision-making.
- A single source of truth for better lab data management.
- Increased revenue without additional operating costs.
- Better staff retention.
- Improved turnaround times (TAT).
- Better customer service and satisfaction.
- A reduction in errors.
- A decrease in compliance risk.
The LigoLab Advantage: No Need for Multiple Laboratory Software Systems
An all-in-one medical LIS and laboratory billing system can manage and support multiple disciplines and laboratory billing solutions, creating a significant competitive advantage.
This advantage translates into a value proposition for today and a future-ready growth plan for tomorrow.
“Even if a lab is just doing pathology today, that lab’s leadership knows that with our LIS lab platform, there is the potential to bring on other types of testing and a fully integrated lab revenue cycle management module (lab RCM) without having to go and buy another system.”
- Suren Avunjian, LigoLab CEO
With LigoLab's game-changing LIS system software, labs can bring on new tests and disciplines without a huge and costly implementation process or the need to synchronize multiple systems.
“I can go on for hours talking about the disadvantages of having multiple software systems.”
- Suren Avunjian, LigoLab CEO
LigoLab's Pricing Model: Rewarding Growth & Fostering Long-Term Success
Choosing the best LIS involves choosing one that aligns with a laboratory's long-term success is crucial, and this alignment is often reflected in the pricing model presented by the best LIS laboratory information system companies.
LigoLab's tiered pricing model is designed to share risk, reward growth, foster long-term partnerships, and provide exceptional value.
Learn More: LigoLab Informatics Platform: Uniquely Designed to Deliver Maximum Value
A Client-Centric LIS Lab Pricing Model
LigoLab's LIS lab pricing model is uniquely designed with the client's growth and prosperity in mind. This model is not just about cost; it's about investing in your lab's future success.
“We purely believe in aligning and partnering with our clients. That’s why we set up a tiered pricing model with relatively small upfront costs.”
- Suren Avunjian, LigoLab CEO
Here's how it adds value:
- Tailored to Your Lab's Needs: The LIS lab pricing model is based on your lab's monthly volume and the type of testing being processed within the LIS system.
- Minimal Upfront Costs: LigoLab understands the financial constraints that many labs face. That's why they've designed their LIS lab pricing model with relatively small upfront costs for training and lab information system implementation.
- An Incentive for Continuous Enhancement: As your lab grows and prospers, so does LigoLab’s level of LIS software support. This unique alignment of interests is a real incentive for LigoLab to continually enhance its platform with regular updates and improvements that add value to your operations.
- A Partnership for Growth: With LigoLab's LIS lab pricing model, you're not just purchasing pathology lab report software but entering into a true partnership. LigoLab is committed to your lab's growth and success, and its pricing model (low upfront costs and aligned pricing) reflects this commitment.
A Partnership Approach to Client Relationships
LigoLab's approach to client relations is fundamentally different (when compared with other laboratory information system vendors). The pathology software company views each interaction as an opportunity to add value, strengthen the partnership, and enhance client satisfaction.
“It’s a very different model than our competitors, who, after selling to clients, would rather deal with them as little as possible because they see that as an extra cost.”
- Suren Avunjian, LigoLab CEO
Here's how this approach benefits your lab:
- Active Engagement: Unlike competitors who may limit interaction after the sale, LigoLab maintains active engagement with clients encouraging business growth and suggestions for LIS system enhancements. They see every interaction as an opportunity to understand your needs better, provide support, and add value to your lab business.
- Value-Added interactions: Each interaction with LigoLab is an opportunity for value addition. Whether providing support, understanding your evolving needs, or sharing insights for improvement, LigoLab uses every touchpoint to enhance your experience and operations.
- Strengthening Partnerships: LigoLab believes in building strong partnerships with its clients. They are committed to your lab's success and work closely with you to ensure their pathology lab software platform meets your needs and contributes to your growth.
Proven Track Record & Transparent Pricing
LigoLab's nearly 20 years of business success and transparent LIS lab pricing model demonstrate their commitment to building trust and delivering value to their clients.
“For us, every interaction is an investment back into our LIS company.”
- Suren Avunjian, LigoLab CEO
Here's how this commitment benefits your lab:
- Proven Track Record: LigoLab has a proven track record of client satisfaction and retention.
- Serving All Laboratories: LigoLab currently serves a wide range of clients including independent anatomic pathology groups, plus clinical and reference laboratories.
- Transparent Pricing: LigoLab offers transparent LIS lab pricing with no hidden fees. This means you know exactly what you're paying for, with no surprises or unexpected costs for upgrades and more seats, modules, and support.
The combination of a growth-oriented pricing model, a partnership approach to client relationships, and a proven track record of client satisfaction makes LigoLab an unmatched value proposition among laboratory information system vendors.
Learn More: Watch Testimonial Videos from Satisfied LigoLab Customers
Unparalleled Customer Service & Support: A Key Differentiator
LigoLab's commitment to customer service is a cornerstone of its long-term client partnerships.
This dedication is evident in its customer support from LIS system implementation, to go-live, and beyond.
Learn More: Learn More About LigoLab’s LIS System Support & Implementation
24/7 Coverage: A Partner in Your LIS System Success
LigoLab provides its lab partners with unlimited support delivered by its best-in-class personnel. This 24/7 level of dedication to the customer isn’t the norm within the industry.
However, it aligns perfectly with LigoLab's core belief of being a partner that takes full responsibility for all lab information system needs.
Quality & Responsiveness: The Cornerstones of Excellent LIS System Service
“Our partnership philosophy continues to serve us well, as does our belief that the quality and the responsiveness of the support we offer is equally important as the LIS software itself. I don’t think anyone can match the level of service we provide our customers. It’s a driving force that’s led to mutual success for our partners and us in the marketplace.”
- Suren Avunjian, LigoLab CEO
This means that with LigoLab, you get an advanced LIS software solution and a dedicated LIS lab partner committed to your success. This level of service has led to mutual success for LigoLab and its clients in the marketplace.
LigoLab provides its customers with a powerful all-in-one medical LIS and lab RCM software solution that takes full responsibility for all laboratory data and acts as a lab’s informatics department. This includes delivering unlimited customization, support, and maintenance.
White Paper: Comparing LigoLab Informatics Platform with Legacy Laboratory Information System Software
LigoLab: An Award-Winning Laboratory Informatics Platform
LigoLab customers have long known what makes the LigoLab platform a standout lab pathology software, and the word is getting out.
Here's a look at some of the accolades LigoLab has received:
Recognitions & Awards
- Frost & Sullivan Competitive Strategy Leadership Award: This prestigious award recognizes LigoLab's strategic thought leadership and customer impact in the North American LIS system market.
- High Performer Status on G2: LigoLab has repeatedly earned High Performer status from G2, a leading business software review site. This status is awarded based on high customer satisfaction scores and market presence.
- Emerging Favorite on Capterra: LigoLab has also been recognized as an Emerging Favorite in the medical laboratory billing software category by Capterra, a leading online resource for business software buyers.
These honors underscore LigoLab's commitment to providing the best LIS system software that meets the needs of today's diverse independent clinical laboratories and pathology groups.
Ready to Learn More About LigoLab’s LIS System and Lab RCM Solutions?
See how LigoLab can help you achieve your laboratory goals by CLICKING HERE to connect with a product specialist for a free consultation.
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