Questions All Pathology Labs Should Ask When Evaluating LIS Software and Support

Is your laboratory information system (LIS software) holding your clinical laboratory or pathology practice back from achieving the efficiency, productivity, and agility you need to compete?

Are you constrained by an inflexible medical LIS that lacks modern features, making it increasingly difficult to stay current in a rapidly evolving diagnostics landscape? Do you recognize the need for a more advanced clinical and pathology lab management system to protect your business from growing operational and financial pressures, but are hesitant to move forward with a new LIS system implementation because of the perceived disruption and risk?

And are you frustrated with laboratory information system companies that seem more focused on charging fees for minor report changes or configuration updates than on supporting your long-term success?

You’re not alone. These challenges are common among lab directors and managers who rely on legacy clinical and pathology LIS systems, rigid, outdated diagnostic lab software platforms that quietly drain resources, limit growth, and erode opportunities.

Discover More: Boosting Operational Efficiency: How LigoLab Transforms Laboratory Workflows

No More Compromises: Modern LIS System Platforms Are Built to Adapt and Empower

Now for the good news. You (and other laboratory leaders) no longer need to settle for second best. Today’s best LIS systems are highly adaptable, configurable platforms designed to fundamentally improve how clinical laboratories and pathology practices operate, scale, and compete.

We invite you to continue reading as we address the most frequently asked questions (FAQs) our LIS company hears from prospective customers during interactive medical laboratory information system demonstrations, as well as through LigoLab resources such as webinars, case studies, white papers, and industry surveys.

Discover More: Stability and Performance - The Two Most Important Aspects of a Modern Laboratory Operation

What the Best LIS Software Vendors Offer to Their Customers

At LigoLab, delivering exceptional laboratory information systems and outstanding customer service isn’t an initiative; it’s embedded in our DNA. We focus on building long-term, mutually beneficial partnerships with our customers, a commitment that truly sets us apart from traditional LIS vendors.

Our team works relentlessly to unlock each laboratory’s full potential because we view every interaction as an investment - both in our partner laboratories and in the continued success of our LIS company.

This philosophy goes beyond marketing language; it is a financial reality. LigoLab shares in the risk and responsibility of a successful LIS system implementation and remains directly invested in your laboratory’s ongoing growth through an aligned, risk-reward, tiered pricing model.

Simply put, our tiered LIS medical platform pricing is designed to help laboratories scale faster. We have real skin in the game; we’re fully motivated to ensure your success.

Discover More: LigoLab Informatics Platform - Uniquely Designed to Deliver Maximum Value

The Timing Is Right to Choose the Best LIS System for Your Laboratory

If upgrading your medical LIS system is a priority, you’re in luck; there’s never been a better time to evaluate your options. We invite you to compare what you learn about our LIS system with what you’ve seen and heard from other laboratory information system software vendors, so you can make a confident, informed decision and select the LIS that best aligns with your laboratory’s goals, workflows, and growth strategy.

Discover More: Best Pathology Lab Reporting Software - Buyer's Guide and Checklist

Comparing the Services of Laboratory Information System Vendors

Let’s start by examining the services offered by laboratory information system vendors. When comparing LIS software solutions and implementation approaches, selecting a partner with a clear, well-defined plan for every stage - from onboarding and go-live to long-term support - is essential.

Without dedicated guidance and a true partnership, laboratories often struggle to achieve sustainable operational efficiency and profitability. With the LigoLab platform, you can move forward with confidence knowing that the answer to every key question below is a definitive “yes.”

Discover More: Navigating the Future of Pathology - The LigoLab Advantage

Important Service-Oriented FAQs for Laboratory Information System Companies

• Does the LIS system provider offer comprehensive demonstrations, either online or on-site?
• Does the LIS lab vendor supply a detailed implementation project plan, including project teams, timelines, deliverables, and risk and issue management processes?
• Does the LIS company clearly explain its overall implementation methodology, expected deliverables, timelines, constraints, and success criteria?
• Does the LIS lab provider present transparent and reliable cost estimates and pricing schedules that fully account for all products and services within scope?
• Does the LIS system vendor outline the total time commitment and internal staff resources required from the laboratory throughout implementation?
• Can the LIS company clearly define its maintenance and support model, including availability, escalation paths, and issue management?
• Does the LIS lab vendor provide a clearly defined implementation support schedule, including available support tiers, their roles, and hours of availability?
• Does the LIS system provider offer dedicated support during the critical go-live phase, between system validation and full deployment, before the standard maintenance and support agreement officially begins?
• Does the LIS vendor perform a post-installation gap analysis to identify any remaining deliverables, open items, or outstanding tasks following the initial setup?
• Does the LIS lab provider supply a clear deliverables matrix that maps each project deliverable to the corresponding user requirement specification it satisfies?
• Does the LIS software vendor follow a standardized, repeatable training methodology for onboarding and educating new users?
• Does the LIS software provider offer structured, LIS-specific training curricula tailored to different user roles and workflows?
• Does the LIS software include comprehensive documentation for users, administrators, developers, installation teams, and system reference needs?
• Does the LIS lab vendor provide detailed documentation covering system architecture, installation procedures, operational workflows, and performance validation?
• Does the LIS software provider offer access to source code or clearly define ownership, availability, and governance of the LIS system’s underlying codebase?
• Does the LIS lab provider offer an optional, comprehensive library of test codes that the laboratory can readily adopt and configure for its operational needs?

What to Expect from a LigoLab LIS System Implementation

Here’s a preview of the level of service you can expect with a LigoLab LIS system implementation. From day one, your laboratory is assigned a dedicated implementation specialist who works closely with your team and guides every phase of the process. This specialist is available during business hours by phone and email (and outside of normal hours when needed), serving as your primary point of contact and escalating issues to management as required.

Following a successful go-live, your laboratory continues to meet regularly with the implementation specialist to ensure all critical items are fully resolved. Once implementation milestones are complete, your lab transitions seamlessly to LigoLab’s dedicated support team. Available 24/7, including nights and weekends, the support team provides ongoing assistance by phone and email to keep operations running smoothly.

During the go-live phase, LigoLab’s implementation specialist remains fully dedicated to your project, delivering hands-on guidance and real-time support at every step.

LigoLab also provides new clients with a dedicated video-based training platform, complemented by a comprehensive user manual built directly into the LIS system for easy, on-demand access.

In addition, LigoLab safeguards customer investments by placing the LIS source code with a trusted third-party escrow provider.

Discover More: LigoLab’s Approach to LIS System Implementation and Support

The Best LIS System Software Supported by Best-in-Class Personnel 

In summary, the level of support provided by a laboratory information system vendor is just as critical as the LIS software itself. Asking the right questions upfront ensures you clearly understand the support your laboratory will receive long after the medical LIS agreement is signed.

Ready to Take the Next Step? 

If you have additional questions after reviewing the FAQs in this post, or would like to speak directly with a laboratory information system product specialist about the LigoLab platform, we invite you to schedule an introductory call right now.

Act Now: Connect with a LigoLab Product Specialist!