Emphasizing LigoLab’s Commitment to Transparency

Transparency is more than a principle at LigoLab - it’s a foundational practice that permeates every aspect of the pathology lab software company’s operations. Unlike the industry standard, where informatics vendors often impose hidden fees, charge extra for essential features, or limit growth through restrictive licensing, LigoLab is committed to fostering genuine partnerships built on trust and openness.

From the very beginning, LigoLab offers unlimited seats and support as part of its standard pathology software licensing agreement. This means that laboratories can scale their laboratory information system (LIS) and lab revenue cycle management (Lab RCM) operations efficiently without worrying about unexpected costs or limitations on user access. By removing these common growth barriers, LigoLab enables its lab partners to expand their services and adapt to changing market demands seamlessly.

Moreover, LigoLab provides free diagnostic lab software upgrades to all its customers. In an industry where laboratory information system vendors and lab billing companies typically charge for updates or new features, LigoLab ensures that its clients always have access to the latest innovations and compliance requirements without incurring additional expenses. This approach not only simplifies budgeting but also ensures that laboratories remain at the forefront of technological advancements.

Learn More: Why Medical Labs Should Consider Deeper Alignment with Their LIS System Partner

Examples of True Transparency for LigoLab’s LIS System and Lab Billing Customers

For independent pathology practices and clinical labs seeking a long-term partner rather than just another strained relationship with LIS software and RCM management company vendors, LigoLab stands out by prioritizing aligned incentives, open communication, and scalable pathology lab management solutions. 

Below are five examples of the transparency lab partners value with LigoLab’s medical LIS and lab billing platform. 

1. Transparent, Aligned Pricing Model

Instead of the traditional per-seat or per-module pricing that often hides long-term costs, LigoLab aligns its pricing model with the lab’s actual performance, either based on testing volume or net collections. This alignment ensures that:

• LigoLab only succeeds when its lab partners succeed.
• There are no hidden fees for users, modules, or customizations.
• Customers aren’t penalized for growth or innovation.

“We don’t penalize our customers for growth - we empower them to scale.”
— Suren Avunjian, CEO of LigoLab

2. No Hidden Fees or Surprise Costs

LigoLab’s all-inclusive model eliminates the financial bottlenecks that are common with legacy LIS software vendors and laboratory revenue cycle management companies. By removing costs for:

• Additional users
• Workflow updates
• System modifications

This empowers LigoLab’s customers to focus fully on patient care and business growth without worrying about unanticipated charges.

“Many labs don’t realize how much they’ll end up paying in hidden fees until they’re locked into a contract. We remove those barriers.”
— Suren Avunjian

3. Clear Tiered Offerings Based on Lab Needs

LigoLab doesn’t force a one-size-fits-all solution onto its customers. Instead, it offers four transparent tiers designed around lab size, complexity, and growth goals. Each tier includes defined features and support levels, enabling labs to make informed, cost-effective decisions from day one.

Essential Tier – Built for Small Labs Ready to Grow
Perfect for small pathology, molecular, and reference labs, the Essential Tier offers a strong, cost-effective foundation for efficient day-to-day operations. It includes all the core LIS system tools to streamline workflows while providing the flexibility to scale as the lab grows. This tier delivers reliable performance that stands out among entry-level pathology lab software options.

Professional Tier – Advanced Tools for Expanding Labs
Designed for growing labs that want more than just the basics, the Professional Tier introduces advanced laboratory workflow management automation and integration capabilities. It empowers labs to enhance efficiency, reduce manual steps, and gain valuable operational insights, making it a smart upgrade for labs aiming to compete with top-tier LIS systems while maintaining simplicity and speed.

Advanced Tier – Optimized for High-Volume, High-Efficiency Labs
Engineered for large and fast-paced laboratories, the Advanced Tier maximizes throughput, automation, and data-driven performance. It’s ideal for labs managing complex workflows and high test volumes, offering seamless scalability and full control over operational and financial performance, without the friction or limits found in legacy laboratory software systems.

Enterprise Tier – Total Control for Multi-Site, Enterprise-Scale Labs
The Enterprise Tier is LigoLab’s most comprehensive offering, built for large-scale, multi-location operations. It includes all the features of the Advanced Tier and adds enterprise-level capabilities such as cross-site integration, centralized management, and system-wide automation. This tier is ideal for labs seeking full-scale digital transformation with unmatched flexibility, performance, and connectivity.

Learn More: LigoLab Informatics Platform: Uniquely Designed to Deliver Maximum Value

4. Proactive, Partner-Based Support

Support interactions are not treated as cost centers or annoyances. LigoLab views them as opportunities to collaborate, educate, and optimize. From onboarding and training to workflow consultations, labs can count on transparent, high-touch treatment from a team that understands pathology software and lab workflow.

“We don’t see support calls as an annoyance - we see them as an opportunity to help our customers optimize their LIS system.”
— Suren Avunjian

5. End-to-End Visibility and Workflow Control

By combining advanced laboratory information system functions and the latest laboratory billing solutions into a single, integrated informatics platform, LigoLab provides customers with real-time access to every stage of the diagnostic and lab billing cycle, eliminating silos and blind spots common with disconnected systems. This means:

• Labs can identify and resolve issues immediately.
• They maintain full visibility and control over performance and profitability.
• Customization is possible without vendor gatekeeping or delays.

“If you can think of a new process... it can all be done within LigoLab’s LIS system.”
— Joe Guido, Anatomic Pathology Consultant

LigoLab: A Transparent Partner, Not Just a Vendor

In an industry where costs are rising, payer rules are changing, and every operational decision impacts bottom-line outcomes, LigoLab stands out by offering clarity, flexibility, and a partnership approach.

This commitment to transparency starkly contrasts with prevailing practices, where lab vendors often prioritize short-term gains over customer success. While it’s common for labs to face incremental costs and hidden fees, LigoLab believes that a transparent, no-surprises relationship is key to mutual growth and success.

By being upfront about all costs and delivering consistent value without hidden agendas, LigoLab provides laboratory owners with the peace of mind that allows them to focus on what truly matters: Delivering exceptional diagnostic services and shaping the future of healthcare.

Want to see what a truly transparent LIS system and lab billing software partnership looks like?

Contact a LigoLab specialist today to schedule a personalized platform walkthrough and explore the best-fit solution for your lab.

Speak with a LigoLab Product Specialist!