Why Medical Labs Should Consider Deeper Alignment with Their LIS System Partner

Selecting the best laboratory information system (LIS) is a critical decision for all clinical labs and pathology practices. While many LIS software vendors operate on a traditional LIS model for pricing, charging per user, per feature, per module, and for every customization, LigoLab takes a different approach. By aligning its LIS model for pricing with diagnostic testing volume or percentage of net collections, LigoLab ties its success directly to the growth and efficiency of the lab customers it serves.

Beyond driving efficiency and market differentiation, LigoLab's laboratory information system software serves the highest purpose of eliminating the artificial ceilings on growth that outdated LIS systems impose on labs. These legacy LIS medical solutions often rely on manual steps and cumbersome workarounds, creating data silos and stifling scalability and innovation. LigoLab's modern, streamlined LIS lab design removes these barriers, empowering its customers to expand without the constraints of inefficient processes.

A True Growth Partnership

Unlike conventional laboratory information system companies that prioritize increasing user-based fees, an aligned LIS model for pricing fosters a mutually beneficial, long-term relationship between the LIS system software provider and the lab business. Traditional pricing models misalign incentives for legacy LIS software vendors, discouraging maximum automation since it doesn't boost seat sales, and ultimately leaving laboratories burdened with an extra 20 to 30 percent in labor costs.

"We don't penalize our customers for growth; we empower them to scale," said Suren Avunjian, LigoLab CEO. "The more they grow, the more we support them. Our interests align with our lab partners, which means we're motivated and eager to help them succeed."

When an LIS company benefits from lab expansion, it naturally focuses on efficiency, maximum automation, scalability, and proactive service rather than nickel-and-diming customers for support and LIS system modifications.

Learn More: The Best Laboratory Information System Companies and the Advantages They Offer to Their Laboratory Clients

Eliminating Hidden Costs & Bottlenecks

The Problem With Traditional LIS Model Pricing

One of the major drawbacks of the traditional medical LIS model for pricing is the presence of hidden costs, including expensive fees for adding new users and modules, or updating and configuring workflows. These restrictions stifle innovation and make it harder for labs to adapt to new challenges.

To maximize revenue, legacy laboratory information system vendors often sunset existing LIS systems, forcing customers to upgrade to newer LIS lab versions with significantly higher fees. This practice places additional financial strain on laboratories already grappling with operational challenges.

"Many labs don't realize how much they'll end up paying in hidden fees until they lock themselves into a contract," continued Avunjian. "We remove those barriers by offering an all-inclusive LIS model where labs can focus on efficiency and growth rather than worrying about hidden costs."

What Alignment Makes Possible

With an aligned strategic partnership approach backed by advanced laboratory information system functions and capabilities that support automated labs and the latest technologies, businesses can scale their operations far faster than with legacy LIS systems.

"The efficiencies we gained from partnering with LigoLab enabled us to grow quickly," added Joe Guido, an Anatomic Pathology LIS Software Consultant and former Director of IT for a large pathology group. "If you can think of a new process to overcome a problem, track quality, or improve client relationships, it can all be done within LigoLab's LIS system software."

Discover More: Comparing LigoLab Informatics Platform with Legacy Laboratory Information System Software

Supporting Lab Expansion & Competitiveness

As medical laboratories grow, they face increasing challenges, higher test volumes, complex integrations, and the need for faster turnaround times. Laboratory information system vendors that charge per user or modification create friction, slowing down the advancements labs need to maintain their growth trajectory.

The Competitive Advantage of a Highly Configurable Lab Information System

"What truly sets a lab apart isn't its equipment or certifications; most labs operate with similar healthcare LIS setups," said Avunjian. "One of the key differentiators is the pathology software. If a customer requests a custom report template with specific formatting or any personalization, their LIS lab management team has the autonomy to make these changes within minutes. Meanwhile, a competitor using a rigid LIS system might have to wait months and spend thousands to achieve the same result."

Labs that align themselves with their laboratory information system partner gain a competitive advantage in their markets by using pathology lab reporting software that maximizes efficiency and evolves quickly, rather than limiting scalability.

"Before our first LigoLab implementation, we were at the mercy of legacy laboratory information systems that were extremely limiting and rigid," said Kristen Conley, Chief Information Officer at Eastern Connecticut Pathology Consultants. "Because of this, we could not reach our full growth potential. But with LigoLab, we can now grow without limits."

On-Demand Webinar: ECPC’s Strategic Leap into Digital Pathology

An LIS Model Built for Long-Term Success

Understanding Total Cost of Ownership

The long-term value of LIS laboratory information system software shouldn't be measured solely by its upfront cost but by its total cost of ownership (TCO). Many labs make the mistake of focusing on initial medical LIS pricing, only to realize later that they're paying exorbitant fees to add seats and capabilities, and to get the LIS vendor’s support they need.

"When our customers grow, we grow with them," explained Avunjian. "We don't see support calls as an annoyance; we see them as an opportunity to help our customers optimize their LIS system processes and overall laboratory workflow management. That's the kind of partnership we believe in."

Unlike laboratory information system companies that discourage automation to protect their per-user revenue LIS model, LigoLab embraces it, helping labs optimize workflows, reduce manual tasks, and increase overall profitability.

Get Insight: Automation in Pathology Lab Management Using Advanced LIS System Software

The Bottom Line: Why LIS System Alignment Works

The aligned lab information system LIS model for pricing transforms the LIS company into a strategic partner. Instead of imposing financial barriers on growth, it encourages efficiency, automation, and scalability.

"Upgrading to a modern lab information system isn't just about the latest technology; it's about gaining a true partnership with your LIS lab provider," said Avunjian. "From implementation and training to tech support and community collaboration, we're committed to providing comprehensive support. In our view, every interaction with a lab partner is an investment in their success, and ultimately, in our own."

Labs that choose an aligned LIS system partner gain:

• Laboratory information system software that evolves with their needs
• No hidden fees for automation, updates, modules, or user expansion
• An LIS company invested in its long-term success
• Faster turnaround times and improved competitiveness
• A superior, customer-centric experience

In an industry where efficiency and scalability determine success, a lab's LIS software solution should be an enabler of growth, not a financial or operational burden.

Industry Insights: How Modern LIS Systems Empower Labs Through Configurable Reporting, Seamless Integration, and True Partnership

The All-in-One LigoLab Medical LIS & Lab Billing Informatics Platform: Engineered for Maximum Value

The LigoLab Informatics Platform is an all-in-one medical LIS and lab billing solution designed with a flexible, tiered pricing structure that accommodates laboratories of all types, sizes, and complexities. Recognizing that every lab has unique workflows, requirements, and growth strategies, LigoLab moves beyond a one-size-fits-all approach to ensure each customer receives tailored laboratory workflow management solutions that maximize efficiency, scalability, and long-term value.

The Essential Tier: Streamlined and Scalable for Small Labs

The Essential Tier is a version of the LIS system designed for small pathology, molecular, and reference laboratories, providing all the fundamental tools needed for efficient daily operations. It's a cost-effective foundation for labs looking to establish a solid LIS system framework while maintaining the flexibility to scale. It’s ideal for those seeking a straightforward, reliable LIS system that compares favorably with other entry-level pathology lab software solutions.

The Professional Tier: Advanced Features for Growing Labs

LigoLab tailored the Professional Tier for laboratories that require a more robust lab information system with enhanced workflow automation and integration capabilities. It supports customers who need advanced tools to streamline operations, optimize workflows, and gain greater operational intelligence. It’s the perfect choice for labs seeking an LIS system that competes with the industry's most powerful systems while maintaining ease of use.

The Advanced Tier: Maximum Efficiency for High-Volume Labs

The Advanced Tier is where LigoLab sets itself apart from other laboratory information system vendors. Built for high-volume customers, this tier delivers top-tier automation, efficiency, and data-driven decision-making tools. It’s ideal for labs that need a fully optimized LIS system to handle complex workflows, large testing volumes, and seamless scalability without bottlenecks.

The Enterprise Tier: Comprehensive LIS System Solution for Multi-Site Operations

The Enterprise Tier includes everything from the Advanced Tier, plus enterprise-wide capabilities for large-scale, multi-site laboratories. It provides total integration across multiple departments or locations, offering unmatched scalability, customization, and system-wide automation. It’s the ultimate LIS software solution for labs that require seamless connectivity, enterprise-level control, and the highest level of performance.

Ready to Find the Best LIS Software Partner for Your Lab?

If your lab is ready to move beyond rigid legacy LIS systems and hidden fees, now is the time to explore what a truly aligned lab information system partnership looks like. LigoLab's team is ready to walk you through the platform, answer your questions, and help you identify the tier that best fits your lab's goals.

Act Now: Schedule a Personalized LIS System Demo with a LigoLab Product Specialist Today!

Frequently Asked Questions About LIS System Alignment and LigoLab's LIS Model for Pricing

What does "aligned pricing" mean in the context of an LIS system?

With aligned pricing, the LIS company ties its revenue to your lab's performance, typically basing it on diagnostic testing volume or a percentage of net collections, rather than charging flat fees per user, module, or customization. It creates a shared incentive for the vendor to help the lab grow and operate efficiently.

How is LigoLab's LIS model for pricing different from traditional LIS vendors?

Traditional laboratory information system vendors often charge per user, per feature, or per modification, creating hidden costs that add up quickly. LigoLab's LIS model eliminates these fees, offering an all-inclusive platform where labs pay based on volume. As testing volumes grow, the cost per test decreases, making growth financially rewarding rather than punishing.

What hidden costs should labs watch for with legacy laboratory information system vendors?

Common hidden costs include fees for adding new users, configuring workflows, updating modules, accessing customer support, and upgrading to newer versions of the LIS system. These costs can add an estimated 20 to 30 percent in unnecessary labor and operational expenses over time.

Can LigoLab's platform scale with my lab as it grows?

Yes. LigoLab offers four tiers: Essential, Professional, Advanced, and Enterprise, and upgrading between them requires no LIS system migration or platform overhaul. Labs retain the same workflows, data structure, and platform throughout their growth journey.

What do current LigoLab customers say about the partnership model?

Labs report that LigoLab's flexibility and configurability give them a competitive edge. Kristen Conley, CIO at Eastern Connecticut Pathology Consultants, noted that legacy LIS systems had restricted her lab's growth potential, while LigoLab made it "almost limitless." 

How does LigoLab support customers after implementation?

LigoLab provides ongoing, responsive customer support and treats every support interaction as an opportunity to help labs optimize their workflows. Rather than discouraging support calls, LigoLab sees them as investments in the lab's long-term success, and by extension, its own.

Is LigoLab suitable for both small labs and large multi-site operations?

Yes. The all-in-one LIS system with embedded lab billing solutions is designed to serve labs at every stage, from small reference labs on the Essential Tier to large, multi-location operations on the Enterprise Tier. Every tier runs on the same platform, so growth never requires starting over.