The LigoLab LIS & RCM Laboratory Informatics Platform Now Features Web-Based Remote Ordering and Resulting

Editor’s Note: This press release was originally posted on June 24, 2022.

LOS ANGELES, CA - LigoLab delivers enterprise-level laboratory information system software, advanced laboratory billing solutions, and innovative direct-to-consumer lab testing portals. Together, these diagnostic lab software tools empower clinical laboratories and pathology groups to optimize laboratory workflow management, strengthen compliance, and expand their business.

Lab leaders familiar with the ever-evolving LIS company will be glad to learn about new functionality recently added to the LigoLab Informatics Platform. The flexible all-in-one medical LIS system, with an embedded laboratory billing module, now features web-based remote order and result capabilities for its outreach solution, LigoLab Web Connect.

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Access LigoLab Anywhere With Web Connect

What LigoLab Web Connect Delivers

This newly added functionality enables physicians and other laboratory clients to easily place orders, retrieve lab reports, and track case status in real time, from anywhere, on any device with an internet connection.

"LigoLab Web Connect is a major step forward, and it serves as yet another differentiator for our lab customers who care very much about satisfying and retaining their client base," said LigoLab CEO Suren Avunjian. "LigoLab Web Connect takes remote ordering and results reporting to a new level."

LigoLab Web Connect provides a user-friendly, browser-based experience with instant access to LigoLab's fully integrated laboratory information system and laboratory billing modules (no software installation required). The platform enables laboratory customers to digitally submit cases and track their status from accessioning through final results. 

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Modern Outreach Tools That Keep Labs Competitive

Key Features of LigoLab Web Connect

In addition to enhanced accessibility, LigoLab Web Connect offers lab customers several powerful advantages:

• Dashboard views of all orders, including incomplete, unreleased, in-transit, and released status.
• Customizable and automated messaging notifications to lab clients.
• Patient search by patient name or patient ID.
• Dropdown menus for ordering tests, specimens, diagnosis codes, and payment options.
• Shortcut buttons for frequently ordered tests.
• Configurable AOEs (ask-at-order-entry questions).
• Free text field for clinical history.
• Report inbox with powerful filter capability.
• Searchable archive based on selected fields.

"LigoLab Web Connect is very much in sync with what clinical labs and pathology practices need to remain modern and competitive," added Avunjian.

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The Only Truly Integrated LIS System and Laboratory Billing Platform 

For two decades, LigoLab has steadily grown its customer base by providing both enterprise-grade LIS software solutions and best-in-class service and support. As a result, the LigoLab platform is uniquely positioned in the market as the only truly integrated LIS system and laboratory revenue cycle management (lab billing) solution.

This integration means its LIS system and lab billing modules are embedded within a unified platform and shared lab organization software infrastructure, ensuring end-to-end data integrity, unparalleled efficiency, and interoperability. This goes far beyond the traditional interface between two disparate laboratory software systems, and the results speak for themselves. Fully integrated LigoLab customers consistently enjoy 25 to 35 percent improvement in net collections within months of achieving this level of integration.

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Laboratory Information System Software Pricing That's Aligned With Your Business Goals

Did you know that LigoLab offers a flexible, tiered pricing LIS model to meet the unique needs of laboratories of all types, sizes, and complexities? 

LigoLab is an outlier in this regard, first recognizing that each lab has distinct workflows, requirements, and growth objectives, and then acting on it by delivering maximum value through tailored options rather than forcing a one-size-fits-all approach on labs, unlike other laboratory information system vendors.

Laboratory Information System Functions: Tiers Overview

LigoLab offers a flexible, tiered pricing LIS model to meet the unique needs of laboratories of all types, sizes, and levels of complexity. Rather than forcing a one-size-fits-all option on labs, as other laboratory information system vendors do, LigoLab recognizes that each customer has distinct workflows, requirements, and growth objectives, and delivers maximum value through tailored options.

LigoLab's Four Pricing Tiers

LigoLab's pricing structure enables laboratories to select the tier that best aligns with their current operations, while offering the flexibility to upgrade as needs expand and the business grows. Each tier is designed to accommodate increasing levels of complexity and functionality, ensuring a customized informatics solution that scales in step with each lab's unique requirements.

Essential Tier

A user-friendly and intuitive laboratory information system designed to fulfill the essential needs of small pathology, molecular, and reference laboratories.

Professional Tier

A powerful laboratory information system solution that stands alongside the best in the industry, offering all the modules and features of the Essential Tier plus advanced reporting and analytics, optimized laboratory workflow management, expanded integration with other healthcare and lab software systems, and sophisticated order management capabilities.

Advanced Tier

An advanced LIS system designed to meet the demands of large, high-volume laboratories requiring peak efficiency, automation, and comprehensive informatics. Building on the Essential and Professional Tiers, this solution includes specialized tools for multi-facility operations, enhanced customer service modules, complex automation workflows, in-depth analytics, business intelligence, advanced interoperability, inventory management, and priority support.

Enterprise Tier

A comprehensive, high-performance laboratory information system software platform providing regional and national laboratories with seamless integration across multiple departments and sites, broad scalability, and fully customizable workflows. Building on all previous tiers, the Enterprise Tier adds enterprise-wide pathology capabilities, premium customer support, advanced data governance, and dedicated client success management.

Discover More: LigoLab Informatics Platform - Uniquely Designed to Deliver Maximum Value

Helping Labs Modernize and Grow Faster With Advanced Laboratory Information System Software Solutions 

LigoLab is an award-winning LIS company that produces innovative end-to-end LIS healthcare software for medical laboratories, servicing hundreds of facilities nationwide.

The all-in-one LigoLab Informatics Platform includes modules for anatomic pathology, clinical laboratory, molecular diagnostics, laboratory revenue cycle management, and direct-to-consumer lab testing (TestDirectly), all on a single, powerful, fully integrated lab database software platform that supports every role, department, and case.

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Ready to Modernize and Digitize Your Laboratory Operations? 

Contact a LigoLab product specialist and get your initial questions answered during an introductory call.

Act Now: Speak with a LigoLab Product Specialist

Frequently Asked Questions About LigoLab Web Connect and the All-in-One LigoLab Informatics Platform

What is LigoLab Web Connect, and what problem does it solve?

LigoLab Web Connect is a browser-based remote ordering and results portal that provides physicians and other laboratory clients with secure, device-independent access to LigoLab's integrated laboratory information system (no software installation required). Clients can place test orders, retrieve reports, and track case status in real time from any location, improving the customer experience while reducing support calls through self-service capabilities. 

What can physician clients and lab customers do through LigoLab Web Connect?

Through LigoLab Web Connect, clients can view all orders by status, including incomplete, unreleased, in-transit, and released; search for patients by name or ID; place new orders using dropdown menus and shortcut buttons for frequently ordered tests; answer configurable ask-at-order-entry questions; enter clinical history via free text, access a filtered report inbox; and search a historical archive. Automated messaging notifications keep all clients informed of case status throughout the workflow.

What is the difference between LigoLab Connect and LigoLab Web Connect?

LigoLab Connect is a free desktop application with unlimited installations and user licenses. It serves as a secure, branded extension of a laboratory's outreach program. LigoLab Web Connect offers the same remote ordering and results capabilities through a browser-based interface, eliminating the need for software installation and enabling access from any internet-connected device. Web Connect is available with Professional, Advanced, and Enterprise subscriptions. 

How does LigoLab Web Connect support client retention and lab outreach growth?

It provides physician clients with a seamless, browser-based experience for placing orders and retrieving results. It also reduces friction in the client relationship, making it easier to do business with the lab. Automated notifications, real-time case tracking, and self-service inventory tools reduce incoming support calls, directly supporting client satisfaction and loyalty in a competitive outreach market.

What makes LigoLab the only truly integrated LIS system and lab billing platform?

Most laboratory information systems and laboratory billing solutions rely on interfaces that connect separately developed applications, creating synchronization challenges, data inconsistencies, and potential points of failure. LigoLab eliminates these issues by natively integrating its LIS and laboratory billing modules within a single software platform and shared database. Clinical, operational, and financial data reside in a single system, enabling the RCM cycle to begin at order entry while maintaining end-to-end data integrity. The result is cleaner claims, fewer billing errors, and a documented 25–35% improvement in net collections. 

How does LigoLab's tiered pricing model differ from other LIS software vendors?

Most LIS vendors offer a one-size-fits-all platform with pricing models that become more expensive as laboratories grow, often through per-user licensing, per-module fees, and escalating software costs. LigoLab takes a different approach with a four-tier platform that enables laboratories to start with the capabilities they need today and seamlessly expand as their operations evolve, without requiring a platform migration. Each tier includes all applicable modules, unlimited users, and comprehensive support, with transparent, volume-based pricing that scales with laboratory activity rather than arbitrary licensing metrics. 

What financial results do labs typically see after achieving full LIS system and lab billing integration with LigoLab?

Fully integrated LigoLab customers consistently report 25 to 35 percent improvements in net collections within months of achieving full LIS system and lab billing integration. These gains result from starting the RCM cycle at order inception, applying real-time eligibility verification and claim scrubbing before submission, eliminating the data transfer errors common between separate systems, and gaining complete operational and financial visibility through a single unified platform.