Case Study
ECPC's Success Story: Tripling Productivity & Boosting Net Collections by 35% with LigoLab Informatics Platform
July 28, 2025
Introduction
Eastern Connecticut Pathology Consultants (ECPC) is a leading provider of pathology services, laboratory management, and advanced diagnostic testing for hospitals, physicians, and patients across southern New England.
While ECPC had been operating successfully without a practice-owned laboratory information system (medical LIS software) for years, the company recently identified the need to implement one to enhance laboratory workflow management and scale its business.
ECPC had three main objectives that it wanted to achieve by acquiring a modern lab information system that featured an advanced anatomic pathology software module.
Streamlining Operations
An efficient anatomic pathology LIS software solution would help ECPC streamline its lab workflow, reduce errors, and increase the overall efficiency of its laboratory processes. This would enable the company to continue delivering high-quality lab services to its clients while improving productivity.
Facilitating Business Growth
By implementing a modern pathology lab software, ECPC aimed to accommodate rapid business growth and easily onboard new clients. The modern LIS system had to be scalable and adaptable to support the company's expansion of service offerings and client base.
Maintaining High Standards of Service Quality
ECPC takes pride in providing exceptional service to its clients. Therefore, it was essential for the company to find laboratory information system software that would support its growth and sustain the quality of service that its clients have come to expect.
In December 2019, ECPC began a search for the LIS system software solution that would address these objectives and help propel the company to new heights.
Discover More: How Laboratory Information System Software Helps Medical Labs Offer Flawless Service
LigoLab: A Comprehensive & Adaptable LIS Software Partner
While pursuing laboratory information system vendors that could support their business growth and streamline operations, ECPC discovered LigoLab, an enterprise diagnostic lab software company offering comprehensive, interoperable, and scalable LIS pathology solutions tailored to their specific requirements.
In-Depth LIS System Vendor Vetting and the Selection Process
Kristen Conley, ECPC's Chief Information Officer, spearheaded an extensive evaluation process of laboratory information system companies, assessing various LIS lab vendors based on their ability to meet ECPC's unique requirements. The selection process prioritized:
- Customization options for a unique lab workflow
- Interoperability with existing laboratory software systems
- Scalability to support business growth
- Quality of technical support and customer service
“Each lab has unique workflows and needs, so finding a comprehensive laboratory information system that could be easily customized was a top priority,” she said. “The LIS system also had to be able to grow with us and evolve as the needs of our lab partners changed over time.”
After a thorough evaluation, ECPC selected LigoLab due to its robust and adaptable laboratory information system software solution.
A Comprehensive LIS System Solution for ECPC's Diverse Needs
LigoLab emerged as the best LIS software match for ECPC, offering a versatile informatics platform with advanced features designed to optimize laboratory operations and support business expansion.
“One thing that makes the LigoLab platform such a good product for us is its agility,” continued Conley. “The laboratory information system is extremely responsive and easy to work within, and if assistance is needed, the support team at LigoLab is always there to help. It truly is a great partnership.”
Customizable LIS System Workflow & Reporting
LigoLab enables ECPC to tailor the laboratory information system to the specific needs of each of its lab clients, ensuring that unique lab workflow and reporting requirements are met. This level of customization enables ECPC to offer a higher standard of service to its clients.
Discover More: How LigoLab's Pathology Lab Software Supports Lab Report Customization and Client Preferences
Seamless LIS System Integration & Interoperability
LigoLab can easily integrate with existing laboratory software systems, reducing disruptions and enhancing overall efficiency. The LIS system's interoperability ensures seamless communication between various software (such as laboratory billing systems) and hardware components in ECPC's operations.
Laboratory Information System Scalability for Business Growth
LigoLab is designed to support ECPC's ambitious growth plans by offering a scalable LIS system that can easily accommodate new clients, expand service offerings, and adapt to changing industry demands.
Responsive LIS System Support & Collaboration
LigoLab's dedication to customer success extends beyond its medical LIS software solution. The company's responsive technical support and commitment to working collaboratively with ECPC have fostered a strong partnership while further enhancing the value of its all-in-one informatics platform.
White Paper: Vendor to Partner - How Aligning with Your LIS Provider Can Transform Your Lab
Successful LIS System Implementations & Expansion
ECPC has experienced considerable growth and expansion, fueled by LigoLab’s modern, robust, and adaptable laboratory information system functions.
Expansion into UMass Memorial Health Harrington Hospital: Building Strong Healthcare Partnerships
In the spring of 2020, ECPC expanded its operations into UMass Memorial Health Harrington Hospital. This new LIS healthcare partnership aligned with ECPC's goal of working with a broader range of providers.
During the expansion, the customizability and interoperability offered by LigoLab’s modern LIS system were vital in ensuring smooth integration with the hospital's existing laboratory software systems, streamlining operations, and ultimately delivering exceptional quality of service.
Onboarding New Independent Laboratory Clients: Rapid Adaptation & Scalability
The flexibility and agility of the laboratory information system enabled ECPC to onboard two new independent clients in just 60 days. This swift implementation underscores the LigoLab platform’s adaptability to evolving business needs and its role in driving ECPC’s continued growth.
Tackling Unique Client Requirements: Versatility in Action
The onboarding process for the two new clients presented unique challenges. One required a simple, non-automated implementation, while the other demanded a more intricate lab workflow and multiple interfaces.
Despite these differences, LigoLab’s flexible LIS software allowed ECPC to cater to each client's unique requirements, efficiently managing the onboarding process and delivering tailored solutions.
Discover More: Overcoming LIS Integration Challenges - How Advanced Platforms Like LigoLab Simplify the Transition
Launching a Specialty Division for Dermatological Practices: Expanding Service Offerings
Harnessing LigoLab's advanced laboratory information system software technology, ECPC launched a specialty division dedicated to supporting new dermatological practices.
This expansion broadened its client base, further driving growth and solidifying its market position.
“After introducing our expanded dermatological division, we were inundated with new implementations,” noted Conley. “We created all the builds and multiple interfaces in a short time with LigoLab’s LIS system solutions. All our dermatological clients successfully launched in less than 60 days.”
Discover More: Boosting Operational Efficiency - How LigoLab Transforms Laboratory Workflows
Measurable Results & Benefits: Quantifying the Impact of LigoLab Partnership
ECPC's partnership with LigoLab has yielded significant measurable results and benefits, reflecting the company's efficacy in driving growth and optimizing operations.
These improvements have strengthened ECPC's market position while enabling the thriving pathology group to scale its services and offerings.
“Before our first LigoLab implementation, we were at the mercy of legacy LIS systems that were extremely limiting and rigid,” said Conley. “Because of this, our growth potential was restricted. But with LigoLab, our growth potential is almost limitless.”
Key Growth Metrics: A Snapshot of ECPC's Success
Since partnering with LigoLab, ECPC has experienced remarkable progress in several crucial areas:
- Net Collections: A 35% average increase across all specialties, showcasing improved revenue generation.
- Test Volume: A 31% overall increase, indicating higher demand for ECPC's services.
- Turnaround Times: Efficient test result delivery within two working days for 98% of cases, maintaining high-quality service standards.
- Staff Numbers: The addition of six pathologists (increasing the total to 17) to support the growing demand for their services.
- Client Count: Nearly tripling since 2020, demonstrating the lab's ability to attract and onboard new clients with its new LIS system.
- Service Offerings: Expansion into dermatological practices, diversifying ECPC's scope of services.
Additional Benefits: Enhancing Operations & Reducing Risks
According to Rebecca DiIorio, Executive Director at ECPC, LigoLab excels because the laboratory information system can be quickly customized to fit any situation.
Beyond the growth metrics, ECPC's partnership with LigoLab has resulted in numerous operational benefits:
- Reduced Errors and Compliance Risk: Streamlined processes and improved LIS system reliability to ensure accuracy and adherence to industry regulations.
- Integrated and Customizable Reports: LigoLab's informatics platform enables ECPC to tailor reports to match client preferences while enhancing customer satisfaction.
- Increased Interoperability: Seamless integration with electronic health record (EHR) systems and lab instruments, improving overall operational efficiency.
- Streamlined Lab Workflow: LIS System automation and the utilization of configurable rules to simplify lab workflow, increasing productivity and reducing manual intervention.
These advantages have helped ECPC consistently exceed industry benchmarks across key performance metrics, further validating the strength and value of its partnership with LigoLab.
On-Demand Webinar: How Standardization and Enhanced Reporting Capabilities Improve Lab Workflow and Overall Business Operations
Unlocking Scalability & Growth Potential: Embracing the Future with LigoLab
ECPC's collaboration with LigoLab has empowered the practice to unlock its growth potential and overcome the limitations of legacy LIS systems. By leveraging the LigoLab platform, ECPC can scale and grow its practice more effectively.
DiIorio attributes much of the pathology group’s success to LigoLab’s rapid customization capabilities and understanding of what a modern lab needs to thrive.
“LigoLab understands the dynamics that modern labs face,” she said. “The team works hand-in-hand to provide the LIS software solutions that create market differentiation, giving us the functionality and support needed to expand services and acquire new business.”
The LigoLab team collaborates closely with ECPC, delivering tailored laboratory information system software solutions that provide the functionality and support necessary to expand services and secure new business opportunities.
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Moving Forward: Embracing Future Opportunities with Confidence
The flourishing partnership between ECPC and LigoLab has brought remarkable benefits, enabling ECPC to thrive in an increasingly competitive landscape.
By selecting a flexible, customizable, and scalable laboratory information system, ECPC has positioned itself for sustained success and the capacity to adapt to the dynamic healthcare industry.
Key Takeaways: The Impact of the ECPC-LigoLab Alliance
- Increased Productivity: The advanced features and capabilities of the LigoLab Informatics Platform have streamlined ECPC’s operations, boosting overall efficiency.
- Expanded Service Offerings: ECPC has broadened its portfolio, successfully entering new markets, including dermatology practices.
Strong Growth Metrics: The collaboration has delivered measurable gains across key growth indicators, showcasing its direct impact on ECPC’s success.
As the healthcare landscape evolves, ECPC's strategic alliance with LigoLab positions the company to tackle new challenges and seize emerging opportunities.
“With LigoLab as a partner, we consistently outperform the industry standard across most metrics. Our ability to scale and grow our practice has greatly improved,” Dilorio concluded.
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See Why Growing Medical Labs Choose LigoLab
LigoLab offers a comprehensive and adaptable laboratory information system software specifically designed for pathology groups with aggressive growth plans.
The LigoLab platform is a modern, cost-effective, and robust pathology lab management solution that supports growth with automation, extensive reporting, and analytics.
To learn more about the platform’s features and pricing, interested parties are encouraged to contact a LigoLab product specialist.
