Case Study
ECPC's Success Story: Tripling Productivity & Boosting Net Collections by 35% with LigoLab Informatics Platform
April 1, 2026
Introduction: Why ECPC Needed a Modern Laboratory Information System
Eastern Connecticut Pathology Consultants (ECPC) is a leading provider of pathology services, laboratory management, and advanced diagnostic testing for hospitals, physicians, and patients across southern New England.
While ECPC had been operating successfully without a practice-owned laboratory information system (LIS software) for years, the company ultimately identified the need to implement one to enhance laboratory workflow management and scale its business.
ECPC had three main objectives in acquiring a modern medical laboratory information system with an advanced anatomical pathology software module.
Objective 1: Streamlining Operations
An efficient anatomic pathology LIS software solution would help ECPC streamline its lab workflow, reduce errors, and improve overall efficiency across its laboratory processes. It would enable the company to continue delivering high-quality lab services to its clients while improving productivity.
Objective 2: Facilitating Business Growth
By implementing modern pathology lab report software, ECPC aimed to accommodate rapid business growth and onboard new clients more easily. The modern laboratory information system had to be scalable and adaptable to support the company's expansion of service offerings and client base.
Objective 3: Maintaining High Standards of Service Quality
ECPC takes pride in providing exceptional service to its clients. Therefore, it was essential for the company to find an LIS model that would support its growth and sustain the quality of service its clients have come to expect.
In December 2019, ECPC began searching for a lab information system solution to address these objectives and propel the company to new heights.
Discover More: How Laboratory Information System Software Helps Medical Labs Offer Flawless Service
LigoLab: A Comprehensive & Adaptable Laboratory Information System Software Partner
While pursuing laboratory information system vendors that could support their business growth and streamline operations, ECPC discovered LigoLab, an enterprise lab organization software company offering comprehensive, interoperable, and scalable LIS pathology solutions tailored to their specific requirements.
The LIS System Vendor Evaluation Process
Kristen Conley, ECPC's Chief Information Officer, spearheaded an extensive evaluation of laboratory information system companies, assessing their ability to meet ECPC's unique requirements. The selection process prioritized:
- Customization options for a unique lab workflow
- Interoperability with existing laboratory software systems
- Scalability to support business growth
- Quality of technical support and customer service
“Because each lab has unique workflows and needs, our leadership team prioritized finding a comprehensive laboratory information system that our staff could easily customize,” she said. “The LIS system also had to be able to grow with us and evolve as the needs of our lab partners changed over time.”
After a thorough evaluation, ECPC selected LigoLab for its robust and adaptable pathology LIS systems.
What LigoLab's All-in-One Medical LIS & Laboratory Billing Platform Delivered for ECPC
LigoLab emerged as the best LIS software match for ECPC, offering a versatile, all-in-one informatics platform with advanced features designed to optimize pathology lab management and support business expansion.
“One thing that makes the LigoLab platform such a good LIS lab product for us is its agility,” continued Conley. “The laboratory information system is extremely responsive and easy to work within, and if assistance is needed, the support team at LigoLab is always there to help. It truly is a great partnership.”
Customizable Workflow and Reporting
ECPC tailors the laboratory information system to each client's specific needs, ensuring the team meets every unique workflow and reporting requirement. This level of LIS pathology customization enables ECPC to offer a higher standard of service to its clients.
Discover More: How LigoLab's Pathology Lab Software Supports Lab Report Customization and Client Preferences
Seamless Lab Information System Integration and Interoperability
LigoLab can easily integrate with existing laboratory software systems, reducing disruptions and enhancing overall efficiency. The LIS system's interoperability ensures frictionless communication between various software (such as laboratory billing systems) and hardware components in ECPC's operations.
Scalability for Business Growth
LigoLab’s LIS model supports ECPC's ambitious growth plans by offering a scalable lab database software that easily accommodates new clients, expands service offerings, and adapts to changing industry demands.
Responsive Support and Collaboration
LigoLab's dedication to customer success extends beyond its LIS medical solution. The company's responsive technical support and commitment to collaborating with ECPC have fostered a strong partnership, further enhancing the value of its all-in-one informatics platform.
White Paper: Vendor to Partner - How Aligning with Your LIS Provider Can Transform Your Lab
How ECPC Expanded Its Business with LigoLab
ECPC has experienced considerable growth and expansion, fueled by LigoLab’s modern, robust, and adaptable laboratory information system software.
Expanding into UMass Memorial Health Harrington Hospital
In the spring of 2020, ECPC expanded its operations to UMass Memorial Health Harrington Hospital, a new LIS healthcare partnership aligned with ECPC's goal of working with a broader range of providers. The customizability and interoperability of LigoLab's laboratory information system application were vital in ensuring smooth integration with the hospital's existing laboratory software systems and delivering exceptional service quality.
Onboarding Two New Independent Lab Clients in 60 Days
The flexibility and agility of the laboratory information system software enabled ECPC to onboard two new independent clients in just 60 days, underscoring the LigoLab platform's adaptability to evolving business needs and its role in driving ECPC's continued growth.
One client required a simple, non-automated LIS system implementation, while the other demanded a more intricate lab workflow and multiple interfaces. Despite these differences, LigoLab's flexible lab information system solution enabled ECPC to cater to each client's unique requirements in an efficient and structured way.
Discover More: Overcoming LIS Integration Challenges - How Advanced Platforms Like LigoLab Simplify the Transition
Launching a Specialty Division for Dermatological Practices
Harnessing LigoLab's advanced laboratory information system software technology, ECPC launched a specialty division dedicated to supporting new dermatological practices, broadening its LIS pathology client base, driving growth, and solidifying its market position.
"After we introduced our expanded dermatological division, new implementations flooded in," noted Conley, “We created all the builds and multiple interfaces in a short time with LigoLab's anatomic pathology software module. All our dermatological clients successfully launched in less than 60 days."
Discover More: Boosting Operational Efficiency - How LigoLab Transforms Laboratory Workflows
Measurable Results & Benefits: Quantifying the Impact of LigoLab Partnership
ECPC's partnership with LigoLab has yielded significant measurable results, strengthening the pathology group’s market position while enabling it to scale its services and offerings.
"Before our first LigoLab LIS software implementation, we were at the mercy of legacy pathology LIS systems that were extremely limiting and rigid," said Conley. "Because of this, our leadership team restricted our laboratory's growth potential. However, after our laboratory implemented LigoLab, our team unlocked almost limitless growth potential."
Key Growth Metrics: A Snapshot of ECPC's Success
Since partnering with LigoLab, ECPC has experienced remarkable progress in several crucial areas:
- Net Collections: A 35% average increase across all specialties, showcasing improved revenue generation.
- Test Volume: A 31% overall increase, indicating higher demand for ECPC's services.
- Turnaround Times: Efficient test result delivery within two working days for 98% of cases, maintaining high-quality service standards.
- Staff Numbers: The addition of six pathologists (increasing the total to 17) to support the growing demand for their services.
- Client Count: Nearly tripling since 2020, demonstrating the lab's ability to attract and onboard new clients with its new lab information system.
- Service Offerings: Expansion into dermatological practices, diversifying ECPC's scope of services.
Additional Operational Benefits
Rebecca DiIorio, Executive Director at ECPC, says LigoLab excels because the laboratory team quickly customizes laboratory information system software to fit any situation. Beyond the growth metrics, the partnership has delivered:
- Reduced Errors and Compliance Risk: Streamlined processes and improved lab information system reliability to ensure accuracy and adherence to industry regulations.
- Integrated and Customizable Reports: LigoLab's LIS pathology solution enables ECPC to tailor reports to client preferences, enhancing customer satisfaction.
- Increased Interoperability: Seamless integration with electronic health record (EHR) systems and lab instruments, improving overall operational efficiency.
- Streamlined Lab Workflow: LIS system automation and the utilization of configurable rules to simplify lab workflow, increasing productivity and reducing manual intervention.
These advantages have helped ECPC consistently exceed industry benchmarks across key performance metrics.
On-Demand Webinar: How Standardization and Enhanced Reporting Capabilities Improve Lab Workflow and Overall Business Operations
Unlocking Scalability & Growth Potential: Embracing the Future with LigoLab
ECPC's collaboration with LigoLab has empowered the practice to unlock its growth potential and overcome the limitations of legacy laboratory information systems.
DiIorio attributes much of the pathology group's success to LigoLab's rapid customization capabilities and deep understanding of what a modern lab needs to thrive.
“LigoLab understands the dynamics that modern labs face,” she said. “The team works hand-in-hand to provide the medical LIS software solutions that create market differentiation, giving us the functionality and support needed to expand services and acquire new business.”
Key Takeaways: The Impact of the ECPC-LigoLab Alliance
- Increased Productivity: The advanced features and laboratory information system functions have streamlined ECPC’s operations, boosting overall efficiency.
- Expanded Service Offerings: ECPC has broadened its portfolio, successfully entering new markets, including dermatology practices.
- Strong Growth Metrics: The collaboration has delivered measurable gains across key growth indicators, showcasing its direct impact on ECPC’s success.
"With LigoLab as a lab information system partner, we consistently outperform the industry standard across most metrics. Our ability to scale and grow our practice has greatly improved," DiIorio concluded.
Discover More: The Best Laboratory Information System Companies and the Advantages They Offer to Their Laboratory Clients
See Why Growing Medical Labs Choose LigoLab
LigoLab offers a comprehensive and adaptable laboratory information system software specifically designed for pathology groups with aggressive growth plans. The platform is a modern, cost-effective, and robust pathology lab management solution that supports growth with automation, extensive reporting, and analytics.
To learn more about the platform’s features and pricing, interested parties are encouraged to contact a LigoLab product specialist.
Act Now: Speak with a LigoLab Product Specialist
Frequently Asked Questions About ECPC's Partnership with LigoLab
Who is Eastern Connecticut Pathology Consultants (ECPC)?
ECPC is a leading provider of pathology services, laboratory management, and advanced diagnostic testing for hospitals, physicians, and patients across southern New England. The company serves a diverse and growing client base that includes hospital systems, independent laboratories, and specialty practices, including dermatology.
Why did ECPC decide to implement a laboratory information system?
ECPC identified three core needs: streamlining lab operations to reduce errors and improve efficiency, accommodating rapid business growth and new client onboarding, and maintaining the high service quality its clients expected. The company began its search for LIS software vendors in December 2019 to address all three objectives simultaneously.
Why did ECPC choose LigoLab over other LIS system vendors?
Following an extensive evaluation led by CIO Kristen Conley, ECPC selected LigoLab due to its flexibility in customization, seamless interoperability with existing laboratory software systems, scalability for future growth, and high-quality technical support. LigoLab's ability to tailor the platform to each client's unique workflow was also a decisive factor.
How quickly did ECPC onboard new clients after implementing LigoLab?
ECPC onboarded two new independent laboratory clients in just 60 days, one requiring a simple non-automated setup and another requiring a complex multi-interface lab workflow. The speed and adaptability of LigoLab’s LIS pathology platform enabled each implementation to be completed within the same tight timeframe.
What results has ECPC achieved since partnering with LigoLab?
Since implementing LigoLab, ECPC has realized a 35% average increase in net collections, a 31% rise in test volume, and 98% of cases delivered within two working days. The practice has also nearly tripled its client base since 2020, added six pathologists, and launched a new dermatology specialty division.
How did LigoLab support ECPC's expansion into dermatology?
LigoLab's flexible laboratory information system software enabled ECPC to build a dedicated dermatology division, delivering all required builds and interfaces in a short timeframe. All dermatological clients were launched within 60 days, enabling ECPC to capture a new market segment.
How did LigoLab help ECPC integrate with UMass Memorial Health Harrington Hospital?
LigoLab's interoperability features enabled smooth integration with the hospital's existing laboratory software systems. The platform's customization ensured ECPC could meet the hospital's specific workflow and reporting requirements without disrupting ongoing operations.
What does ECPC's experience say about legacy LIS systems?
According to ECPC's CIO, legacy LIS systems were extremely limiting and rigid, restricting the company's growth potential. The move to LigoLab removed those constraints and opened up what she described as "almost limitless" growth potential, a sentiment echoed by the measurable results the company has achieved since implementation.
