Case Study
Does Your Lab Report and Distribution Plan Set You Apart or Hold You Back?
October 22, 2025
What do lab leaders want, and how can we as laboratory information system vendors help deliver what they need to give them an edge over their competition?
That's a question we ask ourselves at LigoLab daily as we strive to serve our pathology lab software customers and support optimized patient care.
Discover More: LigoLab - Comprehensive and Flexible LIS Software Solutions for Your Laboratory
Measuring Laboratory Information System Client Satisfaction
We value feedback from our laboratory information system users and regularly check in with LigoLab customers to understand their pathology lab management practices. This helps us see where our LIS software can improve and what features would be most useful.
With that goal in mind, we recently surveyed lab leaders about how they manage report creation and distribution. The results helped us develop a new on-demand White Paper that we’re now able to share (see the link below).
White Paper: What Do Lab Leaders Want From Their Laboratory Information Systems?
Editor’s Note: If you’re a lab operator interested in participating in a future LigoLab survey, please contact us (info@LigoLab.com). We look forward to hearing from you and getting your perspective, too.
Here’s How LigoLab Supports Client Preferences for Lab Reports and Distribution
LigoLab’s all-in-one medical LIS and laboratory billing/ lab revenue cycle management platform is designed with a high degree of flexibility that enables clinical laboratories and pathology groups to customize lab report templates and distribution methods to meet their specific needs and client preferences. Here's how the LigoLab platform supports these laboratory information system functions:
1. Customizable Lab Report Templates
Report Template Builder – Users can create and modify - without external assistance - lab report templates using an intuitive, no-code interface with the LIS system’s reporting module.
Multi-Format Support – Reports can be generated in PDF, HL7, XML, and other standard formats to accommodate different stakeholders.
Branding and Personalization – Laboratories can customize templates with logos, color schemes, headers, footers, and dynamic fields to align with their brand identity.
Conditional Formatting – Reports can be configured to display specific data based on test types, physician preferences, or regulatory requirements.
Discover More: Six Factors That Should Be Considered Before Upgrading Your Lab's Pathology Reporting Software
2. Flexible Report Distribution Options
Automated Report Delivery – Results can be sent automatically via multiple channels, ensuring timely distribution.
Multi-Channel Distribution – Options include:
- Direct Physician Portals – Secure web portals for real-time access to patient results.
- HL7 Integration – Seamless transmission to electronic health records and other laboratory software systems.
- Secure Email & Fax – Configurable to send reports via encrypted emails or faxes.
- Secure Text Messaging – Alerts with embedded secure links for quick result retrieval.
- Remote Print Server – Automated printing for paper-based delivery when needed.
3. User-Defined Preferences & Access Control
- Role-Based Permissions – Users can define who gets access to specific report formats and distribution channels.
- Client-Specific Preferences – Each physician, hospital, or clinic can have customized report settings, ensuring they receive reports in their preferred format and method.
- On-Demand Report Access – Clients can instantly retrieve historical or updated reports via the LIS system’s provider portal.
Discover More: LigoLab’s Provider Portal Facilitates Faster Order Processing and Improved Turnaround Times
4. Compliance & Audit Readiness
- Regulatory Compliance – Supports CLIA, CAP, HIPAA, and other regulatory requirements by enforcing security and privacy protocols.
- Report Tracking & Audit Logs – Every report action (viewed, sent, printed) is logged for compliance and troubleshooting.
By offering these customizable and automated LIS laboratory information system software solutions, LigoLab empowers laboratories to optimize lab report delivery, enhancing efficiency and ensuring seamless communication with healthcare providers.
Discover More: Best LIS Software - Maximize Growth With Cutting Edge Pathology Lab Management Software
LigoLab and the True Meaning of Innovation
For some laboratory information system companies, “innovation” has become a buzzword - a marketing phrase lacking real substance. However, genuine innovation is precisely what medical labs, particularly clinical and pathology groups, require today to navigate significant challenges. These challenges include record-breaking test volumes, reimbursement cuts, complex payer requirements, rising competition, increased supply costs, and a critical shortage of skilled personnel.
LIS System Innovation: A Customer-Centric Approach
LigoLab’s Founding Vision
In 2006, LigoLab’s co-founders saw major gaps in existing laboratory information systems and decided to build a LIS company focused on innovation and strong customer partnerships. They drew on their own experience after spending seven years at one of California’s largest privately owned labs, which was later acquired by a national network. That experience gave them a clear view of what it takes to scale lab operations and improve performance.
Instead of turning to private equity, LigoLab took a different route and relied on customer funding. Early support came through pre-orders, subscriptions, and memberships from labs that believed in the vision. This approach kept the company independent, flexible, and focused on developing LIS software that meets the real needs of laboratories, not the demands of outside investors.
Industry Insights: Why LigoLab’s Funding Choice Nearly Two Decades Ago Continues to Benefit the Company and Its Customers
Sustained Investment in LIS System Innovation
“At LigoLab, we invest over 50 percent of our revenue into research and development, allowing us to roll out three to four new features daily,” said Suren Avunjian, LigoLab’s CEO. “We do this because laboratories operate in a constantly evolving environment, and we want our customers to have the tools they require to stay ahead.”
This commitment to lab information system innovation enables LigoLab clients to:
- Enhance client retention and acquisition strategies.
- Scale efficiently with LIS system automation and tracking capabilities.
- Gain a competitive edge over labs still reliant on outdated legacy LIS systems.
Discover More: Comparing LigoLab Informatics Platform with Legacy Laboratory Information System Software
Continuous Free LIS System Updates
LigoLab’s commitment to customer success extends beyond pathology lab software innovation to a unique upgrade policy. Unlike many LIS software/lab vendors that charge for updates, LigoLab offers free upgrades with unlimited seats and modules.
“Since day one, we’ve prioritized transparent, value-driven customer relationships. There are no hidden fees,” stated Avunjian.
LigoLab’s upgrade process ensures minimal disruption. Clients can reference the latest LIS software updates through an embedded release notes feature within the application, detailing new laboratory information system functions in chronological order. Additionally, while LigoLab offers quarterly LIS software updates, customers can opt in or defer, with mandatory upgrades only required after two years to ensure compatibility and security.
Three LIS System Environments for Seamless Implementation
To support a constantly evolving informatics platform, LigoLab provides customers with three dedicated LIS system environments:
- Testing – Newly developed features are first deployed here for validation.
- Training – Customers use this environment to test and validate updates before deploying them into the LIS system’s live production.
- Production – Fully tested updates are seamlessly integrated into live workflows.
This structured approach ensures that all LIS system innovations are implemented smoothly without disrupting ongoing lab operations.
Discover More: See How LigoLab Bolsters Its Future-Ready Medical LIS & Lab RCM Informatics Platform With Unlimited and Unmatched Customer Service
Setting the Standard for LIS System Excellence
Since the beginning, LigoLab has focused on building LIS systems around real customer needs and continuous innovation. Its all-in-one healthcare LIS and laboratory billing platform simplifies operations, boosts efficiency, and helps labs grow profitably.
“Innovation isn’t just about new tools. It’s about rethinking how laboratories work to improve efficiency, stay compliant, cut costs, and deliver better patient care,” added Avunjian. “At LigoLab, we don’t just talk about it. We deliver innovation.”
By staying focused on real-world results, LigoLab continues to be a trusted partner for laboratories that want technology built for impact and sustainable growth.
Ready to see what true innovation looks like?
