News
LigoLab’s TestDirectly Direct-to-Consumer Lab Testing Portal Helps Labs Prevent Lost Revenue
August 4, 2025
Editor’s Note: This article was originally posted on January 4, 2021.
Los Angeles, CA - Since the early days of the COVID-19 pandemic to this day, medical laboratories across the country have been using LigoLab’s TestDirectly (TestDirectly.com) application to streamline clinical lab workflow, eliminate bottlenecks, boost capacity, and improve turnaround times for important diagnostic testing.
Now, these same laboratories can also utilize the innovative direct-to-consumer lab testing portal to help prevent lost revenue and combat external threats, such as constantly changing payer requirements, increased government regulations, widespread staffing shortages, and rising costs for staffing and supplies.
“TestDirectly is a pathology management software that creates end-to-end efficiencies and helps laboratories collect, process, and report test results without delay,” said Suren Avunjian, LigoLab’s CEO.
“With the TestDirectly direct-to-consumer lab testing portal, patients can not only self-register for their tests and schedule their collection appointments from any mobile device, but they can also upload insurance cards and photo IDs as they complete their orders,” he continued. “Giving our lab partners the ability to collect this kind of patient data upfront is a major advantage directly tied to successful laboratory revenue cycle management.”
Industry Insights: Consumerism and How Clinical Labs Can Take Advantage of a Growing Trend
Preventing Common Laboratory Billing Mistakes
Farzad Abdi, LigoLab’s Lab Billing Manager, noted that typing errors are a frequent issue when patients and lab accessioners enter insurance information. He explained that uploading insurance cards and photo IDs into the TestDirectly application offers a simple and effective way to prevent these mistakes.
“If there is an issue with eligibility or the subscriber ID, the lab billing department will first check the attached documents,” said Abdi. “If the insurance card and patient ID are attached, it’s easy to identify and correct any sort of typo.”
Discover More: Is Your Lab RCM Software Vendor Putting Your Needs First?
Abdi further explained that when eligibility doesn’t come back active, it’s most often because the patient demographics or insurance information were entered incorrectly. He also said that it’s in the best interest of the patients using the TestDirectly portal to upload insurance and IDs to avoid surprise bills.
“If the laboratory can’t verify the insurance, it typically calls the doctor and the patient. If the doctor and patient aren’t available, the patient will end up with the bill,” said Abdi. “Including an insurance card and photo ID with a test order makes it a headache-free experience for the patient and the laboratory.”
Discover More: Highlighting the Versatility of the TestDirectly Direct-to-Consumer Lab Testing Portal
How TestDirectly Supports LIS System and Lab RCM Workflows
TestDirectly is a web-based direct-to-consumer lab testing portal that enhances patient access to testing while unlocking valuable new revenue streams for laboratories and collection facilities.
Seamlessly integrating with any laboratory information system (LIS) and lab revenue cycle management (lab billing) solution, TestDirectly replaces paper requisitions, manual tasks, and data entry errors with a fully digital, end-to-end clinical lab workflow that supports the entire specimen lifecycle.
Discover More: Transforming Patient Care: The Power of Laboratory Information Systems (LIS Systems) in Healthcare
The TestDirectly platform supports capabilities that include patient self-registration, appointment scheduling, specimen collection (drive-through, walk-ups, concierge, employer/organizational testing, at-home testing), laboratory processing, delivery of consumer lab reports, and laboratory billing operations.
Once finalized, the consumer lab reports are automatically delivered from the lab information system to the direct-to-consumer lab testing portal, and patients are then notified (via email or SMS text) when their diagnostic test results are ready.
Discover More: Expand Laboratory Services to the Home and Improve Patient Engagement with New Direct-to-Consumer Lab Testing Business Models
LigoLab’s All-in-One Medical LIS, Lab RCM, and Direct-to-Consumer Lab Testing Platform
TestDirectly (TestDirectly.com) is the latest addition to the LigoLab Medical LIS & lab RCM Informatics Platform.
The expansive platform is a comprehensive pathology lab software that features highly customizable modules for anatomic pathology, clinical laboratory, molecular diagnostics, and lab revenue cycle management.
All modules are connected via a single medical LIS software infrastructure that eliminates data silos and inconsistent data and brings standardization and simplicity to what would otherwise be complex laboratory workflow management processes.
On-Demand Webinar: Unifying Technical and Financial Operations to Minimize Denials and Prevent Revenue Leakage
With this fully integrated diagnostic lab software platform, clinical laboratories and pathology groups gain LIS system and lab billing automation (including real-time verification and scrubbing components). This enables labs to confidently initiate the RCM cycle at the order entry stage, leading to higher clean claim rates, fewer denials, and improved efficiency, revenue generation, and overall profitability.
LigoLab’s New Tiered Pricing for its LIS Medical and Laboratory Billing Solutions
To make its innovative medical LIS software and laboratory billing solutions accessible to clinical labs and pathology groups of all sizes and complexities, LigoLab has introduced a new tiered pricing model.
This updated pricing structure addresses the industry’s long-standing frustration with one-size-fits-all pathology lab reporting software by offering tailored solutions that align with each lab’s unique needs and stage of growth.
With tiered options for both the LIS system and lab RCM modules, these enterprises can select the level of functionality that best fits their current operations, while maintaining the flexibility to scale seamlessly as their requirements expand.
LigoLab’s approach empowers laboratories to modernize processes, improve scalability, and confidently plan for future growth without the disruption of switching to a new lab information system.
Discover More: LigoLab’s Enterprise Tier - The Ultimate LIS Software Solution for High-Volume, High-Complexity Labs
LigoLab’s White Papers - Browse and Download
If you’d like to read more about LigoLab and its pathology lab software offerings, we invite you to browse and download several of our White Papers.
Linked below are two White Papers that should interest you and your colleagues.
White Paper: Comparing LigoLab Informatics Platform with Legacy Laboratory Information System Software
White Paper: Maximizing Your Lab’s Profitability: The Case for In-House Lab Billing
Expand Your Lab’s Reach with TestDirectly
Streamline direct-to-consumer lab testing, boost patient access, and unlock new revenue streams with the TestDirectly portal. Fully integrated, HIPAA-compliant, and built for modern direct-to-consumer labs.
Book a customized software demo today and see the TestDirectly platform in action!
