LigoLab Offers a Faster and More Accurate Way for Medical Laboratories to Handle Client Lab Billing

LOS ANGELES, CA  – Client laboratory billing for clinical laboratories and pathology groups has traditionally been a time-consuming, mostly manual laboratory billing process that often leads to mistakes and delays in payment for lab services rendered. Until recently, the only way to address this problem area was to expand the laboratory revenue cycle management (lab RCM) department and hire more full-time equivalent (FTE) employees. This, however, represented a band-aid lab billing solution with incremental improvements, and it didn’t get to the root of the problem. 

For lab operators on a growth trajectory and looking for a better and more efficient and cost-effective way to handle this important aspect of laboratory revenue cycle management, LigoLab offers its automated client lab billing solution.

Learn More: Why Automated Client Billing is a Must-Have for Medical Labs

The LigoLab LIS & RCM Laboratory Informatics Platform is a fully integrated pathology lab software solution for growing medical labs. It features an all-in-one arrangement where LIS laboratory information system and lab RCM modules share a common database and pathology software infrastructure. This ensures end-to-end data integrity and streamlined clinical lab workflow that leads to improved efficiency, accelerated cash flow, and most importantly, increased margin and profit.  

Learn More: Why Integrated LIS System and Lab RCM Software is a Catalyst for Growth

The LigoLab platform also features the Lab Billing Encounter, the driving force behind LigoLab’s laboratory billing solutions that consolidates all relevant information, enabling data to seamlessly flow into real-time lab workflow queues while also providing user-defined filters and templates that allow for the configuration of rules and the strategic distribution of work with full audit trail visibility. 

The Lab Billing Encounter automates and quickly sorts out the RCM cycle by the client, payer, and patient, turning what used to be a days-long process into one completed in minutes.

“We went from this very manual process of sorting through stacks of papers to being able to look at our laboratory information system and immediately see what was client bill,” said Kelli Cole, Vice President at Cole Diagnostics, who estimated that about 20 percent of the lab’s business falls into the client category. “This automation streamlined the laboratory billing process for us.”

Cole also noted that faster sorting led to three other major lab RCM benefits:

• The lab was able to handle significantly more testing volume resulting from COVID-19 surges without greatly reshaping the lab billing department.

• The lab experienced reduced time spent in accounts receivable (A/R) for client accounts.

• The accuracy of the data received by the lab billing team sped up the review process, allowing for faster client invoice distribution.

Cole said the lab explored other laboratory revenue cycle management options to improve client billing before identifying LigoLab as the most efficient option. She said it took about three months to get all of the lab’s clients set up and configured within LigoLab’s system, and credited LigoLab’s support team for being very responsive and helpful, providing regular check-ins. 

“They're very attentive and very willing to answer questions and solve problems. They help us find better laboratory billing solutions every step of the way,” she said. “We appreciate the flexibility the system presents, and the ability to customize exactly what works for each one of our customers.”

Learn More: Laboratory Software Systems: What You Need to Know to Make an Informed Decision

To learn more about LigoLab and how its future-ready all-in-one medical LIS and lab billing platform can transform clinical and pathology laboratories into information-driven, connected, and thriving businesses, CLICK HERE and start a conversation with a LigoLab product specialist.

Learn More About LigoLab’s Laboratory Billing Solutions

LigoLab’s integrated laboratory information system (LIS) and lab revenue cycle management (lab RCM) platform offers a transformative solution for clinical laboratories and pathology groups. 

Unlike standalone laboratory billing systems, LigoLab’s all-in-one pathology lab software integrates all operations from the moment a case order enters the lab, eliminating data silos and enhancing workflow efficiency. This approach addresses common lab RCM challenges such as reduced reimbursements, payer complexity, and regulatory compliance, while significantly decreasing labor needs, denial rates, and revenue leakage. 

With advanced automation, customizable configurations, and robust data validation tools, LigoLab enables labs to streamline their laboratory billing processes, improve accuracy, and achieve significant revenue growth.

The platform’s integrated model contrasts sharply with legacy lab billing systems, which often suffer from limited functionality, rigid modules, and high labor demands. These older systems are prone to errors, lack scalability, and struggle to keep up with evolving industry demands. 

In contrast, LigoLab’s solution features synchronized workflow queues, real-time KPI analytics, and a powerful Rule Engine that enhances accountability and efficiency. 

With an impressive 98% First-Pass Clean Claim Ratio, LigoLab helps labs achieve a seamless RCM cycle, from case intake to lab billing invoice distribution, maximizing fiscal growth. 

The LigoLab platform is backed by 20 years of industry experience and partnerships with hundreds of clients nationwide, making it a proven choice for labs looking to modernize their operations and maintain a competitive edge in a rapidly changing healthcare landscape.

Learn More: Reduce Denials and Stop Revenue Leakage With Integrated Laboratory Billing Management

About Cole Diagnostics 

Cole Diagnostics, founded in 2004, serves as a comprehensive, full reference laboratory specializing in pathology, cytology, molecular, microbiology, clinical chemistries, immunoassay, tissue staining, and more. Led by Dr. Ryan Cole (Chief Medical Officer and Laboratory Director), the fast-growing lab has invested in the latest and most effective laboratory information system technology, ensuring that cutting-edge science is at play to get the most accurate answers possible, thereby improving patient outcomes. 

About LigoLab

‍LigoLab is an award-winning provider of innovative end-to-end healthcare LIS software for pathology laboratories, servicing nearly 300 facilities nationwide. As a comprehensive enterprise-grade pathology lab reporting software solution, the LigoLab LIS & RCM Laboratory Informatics Platform™ includes modules for anatomic pathology, clinical laboratory, molecular diagnostics, lab revenue cycle management, and direct-to-consumer lab testing, all on one powerful and integrated informatics platform that supports every role, department, and case. 

Learn More: Navigating the Future of Pathology: The LigoLab Advantage

LigoLab takes great pride in empowering medical laboratories to serve patients better, differentiate themselves in the marketplace, scale their operations and become more compliant and profitable.