LigoLab Customer Review: Paulette Lewis Talks About Specimen Tracking and Replacing Manual Processes with Automation

At LigoLab, we believe in true customer partnerships and continuous improvement. We appreciate hearing from our customers about what they like and even dislike about our all-in-one laboratory information system (LIS software) platform, because that input directly informs the features and enhancements added to our development roadmap.

Customer reviews play a pivotal role in the success of laboratory information system companies. They build trust and credibility within the industry. Positive feedback from existing users gives prospective clients confidence in the LIS system's reliability, effectiveness, and integration capabilities.

Discover More: The Best Laboratory Information System Companies and the Advantages They Offer to Their Laboratory Clients

Laboratory information system reviews often also highlight unique features and benefits, helping lab vendors differentiate themselves from competitors. These insights serve as real-world use cases, demonstrating how the best LIS software enhances laboratory workflow management and improves operational efficiency. Decision-makers frequently rely on such reviews when comparing diagnostic lab software solutions, as they offer an unbiased perspective on customer satisfaction and real-world performance.

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Beyond attracting new customers, medical LIS software reviews are invaluable for both continuous improvement and customer support. Constructive feedback helps laboratory information system vendors identify areas for refinement, enabling them to address user pain points and stay innovative in a competitive clinical and pathology lab management market.

Discover More: Best Pathology Lab Reporting Software - Buyers Guide and Checklist

Gastroenterology Associates and Histology Lab Coordinator Paulette Lewis

Gastroenterology Associates and the GI Alliance

The relationship between Gastroenterology Associates, LLC, and LigoLab dates back over a decade, with the pathology group proudly providing exceptional gastrointestinal care to the Baton Rouge, Louisiana community.

Now part of the GI Alliance, the nation's largest gastroenterology practice, Gastroenterology Associates continues to elevate the quality of care while expanding patient access and opportunities. Through this partnership, patients gain access to advanced services, innovative clinical trials, and extensive shared resources designed to deliver the latest breakthroughs in digestive health.

The collaboration is a natural fit. Both Gastroenterology Associates and GI Alliance share a patient-first philosophy, guided by physicians who are deeply committed to compassionate, evidence-based care.

LIS Laboratory Information System Review With Paulette Lewis

The following is a transcript of Paulette Lewis's review and feedback on her experience with the all-in-one LigoLab medical LIS & lab billing platform.

A Decade of Partnership: Gastroenterology Associates and LigoLab

"My name is Paulette Lewis, and I'm from New Orleans, Louisiana. My operation is in Baton Rouge, Louisiana. I work for Gastroenterology Associates, LLC. We are an in-house pathology laboratory service inside of an endoscopy clinic where we have about 17 doctors, four techs, two pathologists, and a histology coordinator, which is me.”

"We first teamed with LigoLab in 2012 through an affiliation with another lab. We went full in-house pathology in 2015, where now we utilize all aspects and modules of the LigoLab platform, from ordering to LIS pathology operations, reporting, and administration."

Specimen Tracking and Automation: The Biggest Wins 

"I recommend LigoLab to other facilities, hospitals, and clinics because they have a great support system."

"The best part about LigoLab is that it tracks the specimens for you. If you feel like something wasn't grossed, it's easy to go into your grossing queue to see what happened to the specimen."

"You can also track your slides, accounts, validations, and quality control. LigoLab has a lot to offer, and it takes away a lot of the manual processes and replaces them with advanced laboratory information system automation."

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The Value for Pathologists, Clinicians, and Patients

"I think LigoLab is very well worth the investment. It's valuable to the lab, to the pathologists, and very valuable to the clinicians and our oncologists, because they want results right away. Everybody wants results right away, and LigoLab provides that. After the pathologist releases a report, we get it. That's very valuable for us, patients, and clinicians."

Solving Statistical and Data Accuracy Challenges 

“Another problem for us was statistical and data challenges. Not everything was completely accurate, as we had to tally the numbers. We had to do manual counts. We had no system to refer back to. LigoLab provides that for us now, so it's no longer a challenge.”

Overcoming Training and Implementation Challenges

"While implementing the laboratory information system software solution, I think one of the biggest challenges was that we had so many people to train on the implementation, and for everybody to see the implementation as well, so training was a big part of that. We overcame that by going back to fundamentals, the basic aspects of LigoLab, and the goal of why we even have LigoLab."

"Having IT support and access to LigoLab application specialists soon after we contracted with them helped to guide us along the way."

White Paper: Transitioning from CoPath to LigoLab - A Seamless Path to LIS System Modernization

The Evolution of Laboratory Information Systems Powered by Advanced Features

Laboratory information systems have undergone remarkable advancements since their inception in the 1970s. Initially designed to streamline laboratory workflow management, early LIS systems marked a pivotal shift from manual to automated processes in anatomic pathology software solutions.

Key Milestones in LIS System Evolution

Over time, significant milestones have shaped the evolution of LIS systems, including the transition from paper-based processes to electronic, the incorporation of barcoding and sample tracking, and the seamless integration with other diagnostic lab software systems, such as electronic health records and laboratory billing software.

Where Modern Medical LIS Technology Stands Today

Technological advancements in laboratory information systems have further transformed pathology lab management, introducing innovations such as advanced report customization, digital pathology integration, data analytics, and artificial intelligence to enable more precise and efficient diagnostics.

These developments have revolutionized pathology lab management by improving operational efficiency, enhancing diagnostic accuracy, and driving better patient outcomes. Labs are now equipped to process larger sample volumes, shorten turnaround times, and deliver higher-quality care, ultimately supporting the growing demands of modern healthcare.

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Questions About LigoLab's All-in-One Medical LIS and Lab Billing Platform?

At LigoLab, we understand that every medical laboratory has specific needs, workflows, and growth objectives. Because of this, a one-size-fits-all laboratory information system software isn’t enough to maximize value and efficiency.

Discover More: LigoLab Informatics Platform - Uniquely Designed to Deliver Maximum Value

Connect with a product specialist today and explore how LigoLab’s all-in-one medical LIS and lab billing platform and flexible pricing options can help your lab modernize operations and accelerate growth. 

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Frequently Asked Questions About LigoLab's LIS Software Platform and the Gastroenterology Associates Experience

How long has Gastroenterology Associates been using LigoLab's LIS platform?

Gastroenterology Associates first partnered with LigoLab in 2012 through an affiliation with another lab. The practice transitioned to full in-house pathology in 2015. At that point, it began utilizing all aspects and modules of the LigoLab platform, from ordering and LIS pathology operations through reporting and administration. The relationship now spans over a decade.

What does Paulette Lewis identify as the biggest benefit of LigoLab's specimen tracking?

Paulette Lewis highlights LigoLab's ability to automatically track specimens throughout the lab workflow as the platform's most impactful feature. If a question arises about whether a specimen was grossed, staff can immediately check the grossing queue to identify what happened, eliminating the guesswork and manual searching that characterized the lab's previous processes. The platform also tracks slides, accounts, validations, and quality control within a unified environment.

How did LigoLab solve Gastroenterology Associates' statistical and data accuracy challenges?

Before LigoLab, the laboratory manually tracked statistics and performed counts without a dependable historical record, making accurate reporting difficult. LigoLab introduced a centralized repository where operational and statistical data are securely stored, searched, and readily reported, removing the need for manual counting and reducing the risk of errors. 

What role does LIS system automation play at Gastroenterology Associates?

LigoLab's automation replaced numerous manual processes that previously consumed significant staff time. Lewis describes the automation as one of the platform's most valuable contributions, reducing the workload on lab staff while improving the speed and reliability of results delivery for pathologists, clinicians, and oncologists.

How did Gastroenterology Associates manage the training challenges during LigoLab implementation?

The primary implementation challenge was training a large and diverse staff on the new platform. The lab overcame this by returning to fundamentals, focusing on the basic aspects of LigoLab and the core objective for implementing the system. LigoLab's IT support and application specialists provided hands-on guidance during this period, helping staff build confidence and competence incrementally rather than attempting to master every feature at once.

Why does Paulette Lewis recommend LigoLab to other facilities and hospitals?

Lewis cites LigoLab's support system as a primary reason for recommending the platform, noting the value of having responsive, knowledgeable specialists available when issues arise. She also emphasizes the platform's value for all stakeholders: pathologists benefit from streamlined workflows, clinicians and oncologists receive results faster, and patients experience better care through more timely diagnoses.

How have laboratory information systems evolved since the early days of the technology?

Laboratory information systems have advanced dramatically since their introduction in the 1970s, evolving from basic electronic record-keeping systems into fully integrated, AI-capable informatics platforms. Key milestones include the shift from paper-based to electronic systems, the introduction of barcoding and automated sample tracking, seamless EHR and lab billing integration, advanced customizable reporting, digital pathology connectivity, and increasingly sophisticated data analytics, all of which now enable labs to process higher volumes, reduce turnaround times, and deliver significantly better patient care.‍