A LigoLab Testimonial from Juan Mangini, MLD Pathology

At LigoLab, our customers are also our best references. Since our start in 2006, our enterprise laboratory information system (LIS) software company has relied on our customers as our strongest advocates and most trusted references.

LigoLab’s all-in-one medical LIS software with embedded laboratory billing solutions is a game-changer supported by our company’s deep commitment to the success of our customers. 

This is demonstrated through our mutually beneficial partnerships built on sustained growth. Put simply, our success is also our customers’ success as we help them modernize, digitize, grow, and thrive. 

How MLD Pathology Scaled Efficiency and Reporting with LigoLab

Ready to learn more? 

Then check out this customer testimonial from Juan Mangini. He’s the Director of Business Development at MLD Pathology (Houston, TX), a group using LigoLab’s anatomic pathology software application. 

Mangini credits the efficiencies and automation within LigoLab’s all-in-one lab information system platform for modernizing MLD’s business.

“LigoLab has transformed the way we operate in a way that allows our pathologists to produce reports in a very timely and efficient manner. Because of LigoLab, our pathologists can sign out a lot more cases than they would otherwise be able to do.”

• Juan Mangini, Director of Business Development, MLD Pathology 

Achieve Sustainable Success with LigoLab’s Future-Ready LIS Pathology Solutions

With LigoLab’s advanced LIS pathology solutions, users enjoy a future-ready and scalable informatics platform that maximizes interoperability and efficiency: 

• Infinitely configurable 
• Eliminates human error and lost specimens
• Fully customizable reports and multiple delivery options
• Robust and searchable audit trail
• Remote access for orders and results 

Case Study: Summit Pathology - Achieving Laboratory Profitability Amidst Operational Pressures

LigoLab’s LIS Pathology Overview Video

Click on the video link below to learn how LigoLab’s advanced laboratory information system software, customer support, and training can’t be matched by other laboratory information system companies. 

More LigoLab Anatomic Pathology Software Content

LigoLab’s advanced anatomic pathology software module leverages rules-driven automation to streamline every step of the pathology workflow, enabling pathologists to work faster and with greater accuracy. 

Configurable rules automatically handle routine tasks such as case assignment, template selection, report formatting, and results distribution. By eliminating repetitive manual steps, the LIS system reduces bottlenecks, minimizes errors, and ensures consistency across cases. 

Pathologists benefit from intuitive sign-out tools that present all relevant data in a single workspace, allowing them to focus on diagnosis rather than administrative tasks. The result is a more efficient workflow that supports higher case volumes, faster turnaround times, and improved patient care.

Click the links below for a closer look at the AP LIS system module. 

Pathology Consultants Case Study: A Conversation With LIS System Administrator Kristie Becerra

Avero Diagnostics Case Study: Documenting the Avero Diagnostics Move From a Legacy Lab RCM System to LigoLab’s All-in-One Lab Informatics Platform

LigoLab’s Approach to LIS System Implementation and Support

For two decades, LigoLab has helped clinical laboratories and pathology groups grow by offering a flexible, enterprise-grade laboratory information system platform. The all-in-one solution unifies modules for anatomic pathology, clinical laboratory, molecular diagnostics, laboratory revenue cycle management (lab RCM), and direct-to-consumer lab testing (TestDirectly). Alongside its modern technology expertise, LigoLab is well-known for its customer service and support, both of which are critical when replacing outdated legacy LIS systems with a future-ready platform.

To guide labs considering the move, LigoLab provides clear answers to common implementation and support questions.

Discover More: LigoLab’s LIS Software Platform vs. Legacy Laboratory Information Systems: Which Aligns Best with Your Lab's Future?

Training and Documentation

Training begins during implementation and covers all essential operations before a lab goes live. After launch, additional sessions are offered to teach advanced functionality, with an emphasis on knowledge transfer so customers can confidently self-manage the LIS system. 

Every training session is recorded and shared, and customers also gain access to tutorial videos and thousands of searchable help pages embedded in the LIS lab application. Documentation doesn’t stop after go-live. Release notes and video tutorials for new features are always available, ensuring staff stay up to date as the LIS system evolves.

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Community and Support Resources

LigoLab promotes collaboration among its customers through multiple channels. Users engage with product experts through the help desk, email, and phone. Regular webinars, demos, and user group sessions provide opportunities to learn best practices and discover new use cases. 

Each client is assigned a dedicated account representative for ongoing guidance, and for those needing deeper engagement, laboratory workflow management consulting is available. This community-focused model encourages knowledge sharing and helps labs maximize the platform’s capabilities.

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Features, Templates, and LIS System Stability

The LigoLab platform includes tens of thousands of features, so rather than overwhelm prospects with exhaustive lists, the LIS company provides tailored overviews and sample templates based on client needs. 

LIS system stability is a top priority, and extensive regression testing prevents bugs from reaching production. The rare issues that do occur usually involve entirely new customer-driven features. In these cases, labs validate the functionality in a training environment before it is promoted to live use. This process, supported by hotfixes when needed, ensures stability while still allowing rapid innovation.

Discover More: Automate Complex Processes & Simplify Clinical Lab Operations with LigoLab Informatics Platform

Costs Beyond Implementation

Routine support (such as minor configuration adjustments) is included, while larger requests, such as adding a new department, are treated as new implementations and priced accordingly. If a request affects LigoLab’s development roadmap, the LIS company provides a quote and timeline before proceeding. This transparent approach ensures customers understand the scope and cost of additional work in advance.

Discover More: A Closer Look at LigoLab’s Commitment to Innovation

Data Protection and Recovery

LigoLab provides disaster recovery and backup services tailored to a lab’s infrastructure. With on-premises servers, LigoLab’s role is limited to restoring the LIS software and configurations. In a cloud-hosted environment, recovery is fully managed by LigoLab with no hardware to maintain.

By default, nightly backups are retained for seven days and rolling backups for three months, but schedules can be customized. For greater protection, LigoLab recommends off-site hardware and Amazon S3 storage, which its team configures and monitors for secure data transfers.

Discover More: Examining the Pros and Cons of Cloud-Based LIS System Solutions

Help Desk and Response Times

Support requests are submitted via email and automatically routed through Jira, LigoLab’s ticketing system. All requests are acknowledged immediately. 

Turnaround times vary with complexity: minor changes are typically resolved within 48 hours, while larger initiatives may require one to two weeks. This structured process ensures timely responses and consistent follow-through.

Discover More: How Best Practices and Advanced Laboratory Information System Technology Help Ensure Lab Workflow Management

A Future-Ready LIS System Partner

LigoLab’s mission has always been to deliver the best laboratory information system software: comprehensive, configurable, and capable of handling both laboratory and financial operations on one platform. Today, hundreds of medical facilities nationwide depend on LigoLab for efficient, scalable, and profitable operations. 

With a proven implementation process and a customer-first support model, LigoLab continues to serve as a trusted partner for labs seeking to modernize and grow.

Is now the time to replace your legacy LIS system? 

Talk to a LigoLab Specialist Today‍‍‍‍