Revenue Cycle Management (RCM) Support Engineer

Before you apply please read the following section carefully:

• We require a cover letter detailing the relevance of your experience for the posted position
• We are ONLY considering candidates from the U.S. with work authorization for permanent employment (W-2)‍

‍Job Overview:

We are seeking an individual to join our Revenue Cycle Management team for an entry-level client support position. We've experienced double-digit growth year-over-year, and we are poised to increase this trajectory given the current market climate and our well-positioned, multi-product software platforms that are changing the industry by enabling laboratories to maximize return on investment like never before. 

We are looking for a professional who is passionate about software innovation and is willing to learn a new, progressive software platform. Our preferred candidate is a dedicated, flexible, and responsible team player with a propensity for all things software and a quick learner. As we pride ourselves on an excellent support team, we seek a professional who is patient, respectful, and a great communicator.

Three-month in-office training (initially). After training, the position is partial in-office and remote or fully remote (TBD).

Responsibilities:

• RCM System support

• Client Training

• Monitoring aspects of RCM platforms and related investigation
  

Preferred Skills/Experience:

• Expertise in lab or medical office billing or related fields (required)

• Experience in software support (preferred)

• Experience in laboratory software support (preferred)

• Overall technological literacy

• Strong problem-solving, analytical, investigational skills
  

What We Offer:

• Intensive domain training during which we closely work and train the person to understand medical laboratory domain and enterprise software management
• Continuous career growth and opportunities to acquire new skills
• Holidays, vacation/sick leave, contributions to health insurance, 401k, bonuses