Before you apply please read the following section carefully:
- We require a cover letter detailing the relevance of your experience for the posted position
- We are ONLY considering candidates from the U.S. with work authorization for permanent employment (W-2)
Required Skills:
The primary responsibility of the Application Support Engineer is to respond and resolve issues submitted by customers of LigoLab Laboratory Information System. This requires:
- Excellent written and verbal communication skills [required]
- Fundamentals of software, hardware and networking troubleshooting [required]
- Understanding of medical laboratory domain, terminology, and environment [plus]
- Familiarity with Laboratory Information Systems [plus]
- Experience with Jira or similar issue tracking software [plus]
What We Expect from a Qualified Candidate:
- Have an analytical and troubleshooting mindset (as some support requests might require identifying issues across different information systems, workstations, servers, databases)
- Be comfortable working both independently and in a team
- Support engineers have to independently interact with customers to collect information needed for troubleshooting and support
- Support engineers also work closely with development and interface teams on bug reports, and new feature requests
- Determined, self-motivated, and able to take initiative
Acquisition of all necessary skills and knowledge is a long process and is an investment of time to understand the software and the industry. We are offering a long-term career with plenty of room for growth.
What We Offer:
- Intensive domain training during which we closely work and train the person to understand medical laboratory domain and enterprise software management
- Continuous career growth and opportunities to acquire new skills
- We offer holidays, vacation/sick leave, a 401k, and contributions to health insurance
