LigoLab Career Opportunities

Application Support Engineer

Employment Type

Full-Time

Before you apply please read the following section carefully:

  • We require a cover letter detailing the relevance of your experience for the posted position
  • We are ONLY considering candidates from the U.S. with work authorization for permanent employment (W-2)

Required Skills:

The primary responsibility of the Application Support Engineer is to respond and resolve issues submitted by customers of LigoLab Laboratory Information System. This requires:

  • Excellent written and verbal communication skills [required]
  • Fundamentals of software, hardware and networking troubleshooting [required]
  • Understanding of medical laboratory domain, terminology, and environment [plus]
  • Familiarity with Laboratory Information Systems [plus]
  • Experience with Jira or similar issue tracking software [plus]

What We Expect from a Qualified Candidate:

  • Have an analytical and troubleshooting mindset (as some support requests might require identifying issues across different information systems, workstations, servers, databases)
  • Be comfortable working both independently and in a team
  • Support engineers have to independently interact with customers to collect information needed for troubleshooting and support
  • Support engineers also work closely with development and interface teams on bug reports, and new feature requests
  • Determined, self-motivated, and able to take initiative

Acquisition of all necessary skills and knowledge is a long process and is an investment of time to understand the software and the industry. We are offering a long-term career with plenty of room for growth.

What We Offer:

  • Intensive domain training during which we closely work and train the person to understand medical laboratory domain and enterprise software management
  • Continuous career growth and opportunities to acquire new skills
  • We offer holidays, vacation/sick leave, a 401k, and contributions to health insurance