LigoLab Gives Labs a Convenient and User-Friendly Way to Incentivize Patients and Accelerate Payments

It’s a trend in healthcare gaining momentum and may directly affect a laboratory’s bottom line. 

How do clinical labs and pathology practices protect themselves from financial exposure due to unpaid claims as insurance companies continue to limit coverage and shift more and more of the burden of payment onto the patient?

In response to this trend, LigoLab has designed a streamlined patient portal that provides a convenient and user-friendly way for labs to incentivize patients to pay their bills faster.

“With LigoLab, it’s simple,” said Farzad Abdi, LigoLab’s Billing Manager. With LigoLab’s lab revenue cycle management patient portal, all the patient has to do is enter a last name and a five-digit PIN found on the invoice to get into his or her account. It’s a straightforward laboratory billing process.”

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This differs from competing patient portals provided by legacy laboratory billing solutions that typically call for the patient to enter his or her first name, last name, address, and date of birth on top of a lengthy invoice number. These same portals often require the user to create an account and password for access to the account. 

Abdi said these are unnecessary steps that make it more difficult for the laboratory to collect patient payments. 

“The goal is to increase the patient payment rate while decreasing the time the invoice spends in A/R,” said Abdi. “With our platform, the payment is automatically posted to the patient’s account and deposited into the lab’s bank account.”

Abdi also noted that LigoLab RCM (revenue cycle management meaning) customers can leverage the platform’s rule-based engines and targeted automation to customize invoices and create a greater incentive for the patient to pay faster. 

“Our invoice templates can be customized to include the ordering provider, the doctor’s name, and the date of service, so when the patient receives the invoice, he or she knows exactly where it’s coming from and is more likely to make the payment upon receipt,” said Abdi, who also noted that this level of customization can be additionally used to offer a discount for prompt payment. 

“We provide our lab billing clients with a flexible template that can be adjusted at each stage of the RCM cycle,” said Abdi. “With a basic understanding of our platform, users can create a new pricing policy, offer a discount, and adjust the due date and grace period. They can also communicate any desired message by adding a note to any invoice.”

Once the invoice is ready for the patient, LigoLab provides its RCM customers with several options for distribution, all of which are convenient, flexible, and automated. 

To learn more about how LigoLab's patient portal and fully integrated RCM module can help your laboratory increase its revenue and profit, visit the Revenue Cycle Management Solutions page and schedule a personalized lab RCM software demonstration. 

Unite Your LIS & RCM and Truly Revolutionize Your Business

With the LigoLab LIS & RCM Laboratory Informatics Platform, it’s possible to access the accurate information needed for a smooth and productive lab billing workflow upstream at order inception with real-time verification and scrubbing components shared by the LIS and RCM modules.