Case Study

The Seven Stages You’ll Go Through Selecting a New Laboratory Information System

May 17, 2021

We all resist change. It’s human nature. Change isn’t easy and by making changes, you are pushed out of your comfort zone and into the unknown. But without change, you can easily be left behind as the world moves forward without you. 

That’s true in life and definitely true in business, where often there is a big cost associated with resisting the need to adapt and change. 

Making the decision to move away from the old way and embracing new, better, and more efficient ways to serve clients and patients is a big and scary step. Choose the right laboratory information system (LIS), and you can move forward confidently knowing that your laboratory has the flexibility and the capacity necessary to pivot and evolve with whatever change is coming next.

Choose the wrong solution, and you might be saddled with a system that limits growth potential and puts your operation in danger of becoming obsolete.

Where are you in terms of action? Are you on the fence and unsure how to proceed? Or, are you ready to embrace the technological reform needed to grow and thrive by facing industry threats head-on while reinventing your lab with an advanced operating platform?

The decision-making process is a journey with several stages. Here are samples of what you might experience and feel during the process before coming out on the other end with a future-ready LIS platform that can meet present and future challenges, allowing you to become more profitable, gain an edge over the competition, and steadily grow your operations. 

Shock - The shock comes when you realize that your business is slowing sinking and the losses are mounting. Lost and mislabeled samples, human error, inefficient workflows, inaccurate information, rigid report templates, limited LIS capacity, high denial rates, and unsatisfied customers and patients have all left your laboratory vulnerable. How did this happen? How did you get here? What are your options? The shock leaves you paralyzed.

Pushed by pain points and inefficient LIS performance, modern labs are implementing systems like the LigoLab LIS & RCM operating platform. Fueled by integration and automation, the platform drives efficiency and performance that creates opportunities to take on new business, offer more tests, and scale. Over time, a platform such as this pays for itself many times over. 

Denial - After doing some research, you begin to understand what a massive undertaking it will be to change the way your laboratory operates and does its business. The amount of time and resources needed to set upon another course is daunting. You resist and delay the inevitable, denying that the growing problems with the current LIS need to be addressed now.

Much as you’d like them to, the problems inherent in old LIS solutions will not magically disappear. They’ll only get worse, pushing you and your business farther away from performance and profit. Unhappy and unsatisfied customers will most certainly look to take their business elsewhere if you and your laboratory fail to deliver the service they depend on.

Anger - It’s ok to be upset. It’s not ok to give up. The anger comes with the realization that your legacy LIS is not only insufficient, it’s also affecting the morale of staff members forced to use the antiquated system. 

Data silos, middleware, workarounds, patches, and maintenance downtime. All of these factors can contribute to a big drop-off in staff morale. Your LIS experience shouldn’t be one that triggers anger. The system should be constructed logically to minimize clicks and be user-friendly. Systems that exist as separate silos, even if interfaced, are restricted. 

With LigoLab’s fully integrated LIS & RCM operating platform, all application modules share a common database and operating system. There is only one source for all laboratory data – one foundational platform that ensures data integrity from order origination to the finalized report, to remittance.   

Frustration - Many laboratories base their selection of a new LIS on the most recognizable vendor name instead of the vendor that will present the best fit. Your initial thought is to do the same. The frustration comes with potentially settling for a system that ultimately won’t be a problem-solving long-term solution. It’s probably better than what you are currently deploying, but will it pay off in the long run?

Your LIS should provide a comprehensive and flexible solution for all of your lab’s needs. No two laboratories are alike and system solutions shouldn’t pretend like they are. The best solution will be the one that can be configured and customized to tailor fit the unique needs of your lab. 

Guilt - You may have been in this position before, faced with the need to make a change, and during the course of the implementation of new software, you experienced major problems, setbacks, and delays. Because of this, you were initially against any sort of laboratory improvement plan this time around.

You feel a little guilty now because you’ve begun to see that the mistakes made in the past shouldn’t affect the decision that needs to be made today. You’ve done your due diligence by contacting other lab operators that were in a similar position as you, and you’ve heard first-hand what their new LIS operating platform has done for their lab’s performance. 

Acceptance - You’re putting the finishing touches on your evaluation and you are on the verge of acceptance. You approach the project with growing confidence as you now know that you’re making the best decision for the present and the future. 

You know that it’s still a long road to travel with implementation, but it’s a road that you need to take. You’ve weighed all of the issues and compared all of the options, and you now have the knowledge to proceed with a plan that will lead to the installation of a flexible, comprehensive and cost-effective upgrade for your lab, giving you an edge on the competition and a much-needed staff morale boost.

Happiness - Finally, the best stage of them all. The new laboratory operating platform has been implemented and it’s running smoothly. The staff has been trained to use the platform and they are embracing the new software. It’s an intuitive system supporting every department, it's easy to learn, and it's accessible anywhere at any time. 

The project is finished and your lab is prepared to be a disrupter in the marketplace because the new software is supporting and streamlining the complete life-cycle of every laboratory process, including the financial ones. 

The system has automated complex processes and maximized operability, leading to an increase in collections and margins, a drastic decrease in lost or mislabeled samples, and client and patient satisfaction are on the rise because both are enjoying faster turnaround times. Your thriving business has opened up the possibilities to seize on new revenue opportunities and the analytics and business insight pulled from the operating platform give you full visibility to see potential bottlenecks before they become big problems.

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At LigoLab, we’ve provided flexible solutions for laboratories since 2006. Our LIS & RCM laboratory operating platform is currently driving efficiency, performance, and growth in over 100 facilities nationwide. 

Contact us to schedule a demonstration and experience how a fully integrated LIS & RCM can unite and transform your lab’s financial, administrative, and technical operations.

To request a demonstration, contact Suren Avunjian at (818) 395-4659 or

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